For the latest fitting instructions please visit
www.insigniarange.co.uk
For the latest fitting instructions please visit
www.insigniarange.co.uk
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My shower has leaked water from day one! It comes up through the glass and
everywhere. My plumber has been back four times and now says he has had
enough it is product fault. I now have silicone everywhere it looks terrible. I
want my money back!
Don’t let him get away with it! This is not product fault it is build quality prob-
lems and is bad news. It means stripping down the shower and checking each
joint for sealing integrity. We have seen this before! The shower is glass, ABS
plastic, and aluminium. Just take a minute to think about it.
These materials are impervious to water, they simply cannot leak. Why is it com-
ing out of the glass seal? It at first looks like the seal is leaking but it will not be
this, the problem is your plumber perhaps for neatness has sealed all the col-
umns correctly BUT at the rear of each section to stop sealer squeezing out the
front. If he had sealed at the front in front of screw holes and at the back it
would not happen! By sealing at the rear he has left it possible and highly likely
the water will run down the front half of the joint and through screw fixings.
Even worse, through the cut out in the frame where they screw together. Why
worse? Because this then allows water to enter into what should be sealed pan-
els, they fill with water and now the seal, glass against frame is the only way the
water can find to get out. It creates the illusion it is this that is causing the leak
when really it is not. It will also allow the other end of the frame to leak out run-
ning over silicone and making you think it is leaking there. Cure, sorry it’s a big-
gie! You need to take down each panel, remove old silicone and rebuild with this
in mind. Simple to have done this in first instance, difficult to cure now. It should
also be borne in mind why is four trips required by your installer? Our instruc-
tions are precise. After build check 100% for leaks and cure at the time. When
cured he should never have needed to come back. Sorry for bad news!
Extractor fan, where’s the kit to trunk it out of my bathroom?
Doesn’t have one, it only expels out of shower roof. You can fit standard trunk-
ing over this and then expel to a convenient location but in most cases not nec-
essary. What is necessary is your bathroom should have already been fitted with
an extractor fan to extract to outside. This is a building regulation requirement
these days in most cases and will suffice in dealing with your shower.
I have water leaking from my shower valve inside the cabin, my bath tap does
the same, why?
Because the water cartridge in both needs replacing. Remove this and replace,
just call us we have them in stock and not expensive BUT check for calcium prob-
lem first!! Big problem in some areas and will happen again if you do not pur-
chase a water softener.
I have loads of marks on the bath I purchased from you, it’s black in places and
cannot be used.
Seen this lots of times, you have not taken protective film off!! Remove this and
underneath you will have a gleaming bath or shower tray.
Bulbs gone in my overhead light. Is it dangerous?
No it is not dangerous, all your lights operate on 12 volts even the fluorescent
type.
We purchased a shower from you 3 months ago now found one that looks the
same for £100.00 cheaper. We have been ripped off!
No you haven’t we are importers we design build test all of our items, many you
see in the shops have already been supplied by ourselves to them. Our dealer
network extends over five counties not just a small area. You cannot purchase
cheaper. The key to your statement is “looks the same”. It may look the same
but certainly is not! It is more than possible that dealers are indeed selling mod-
els such as this at maybe up to £150,00 cheaper than our price BUT this is old
technology we rejected more than three years ago. Control panels were unsta-
ble, transformers offering partial performance, thermostatic valves with a very
high failure rate, we could go on. With Insignia we guarantee only the latest
technology is used, even if a customer has ordered from our advertising some-
thing we have deleted, we upgrade free of charge before delivery. Now think
back up! You will not find a more refined customer service dept open 80 hours
per week, to attend to any problem you have and all in writing. As far as we
know we are the only company to offer the option of a second year warranty
which more faith in our products than almost all others.
