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Appendix I FAQ
1, InGateway is powered on, but can`t access Internet through it?
Please check
：
Whether the InGateway is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card is
suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password are correctly
configured.
Whether the IP Address of your computer is the same subnet with InGateway and the gateway
address is InGateway LAN address.
2, InGateway is powered on, have a ping to detect InGateway from your PC and find packet loss?
Please check if the network crossover cable is in good condition.
3, Forget the setting after revising IP address and can`t configure InGateway?
Method 1: connect InGateway with serial cable, configure it through console port.
Method 2: Locate the RESET button on the device; Turn on the device’s power; within 10 seconds,
press and hold RESET button; When ERR LED is on, release the RESET button; Within a few seconds,
ERR LED should go off; then press and hold the RESET button again; When the ERR LED blinks,
release the RESET button; If the ERR LED goes off, that means InGateway601 is now restoring to
factory default settings; You can log in using the 192.168.2.1.
4, After InGateway is powered on, it frequently auto restarts. Why does this happen?
Please check:
Whether the module works normally.
Whether the InGateway is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card is
suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password are correctly
configured.
Whether the signal is normal.
Whether the power supply voltage is normal.
5, Why does upgrading the firmware of my InGateway always fail?
