Indian Motorcycle Chief 2010, Руководство пользователя

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Warranty Dispute Resolution
Indian Motorcycle Company (IMC) provides a free
customer satisfaction and warranty dispute resolution
program.
IMC participates voluntarily in AUTO LINE, an
alternative dispute resolution program independently
operated by the Council of Better Business Bureaus
(BBB). IMC provides this program at no cost to its
customers in all 50 states and the District of Columbia
for the eff ective resolution of customer satisfaction and
warranty disputes.
For information about the BBB AUTO LINE program,
or to fi le a claim with this program, you may contact:
COUNCIL OF BETTER BUSINESS BUREAUS
(BBB) BBB AUTO LINE
422 Wilson Blvd., Suite 600 Arlington, VA 22203
or call BBB toll-free at 1-800-955-5100.
You will need to provide your name, address, your
vehicle identifi cation number (VIN), and a statement
of the nature of your complaint. Eligibility is limited by
vehicle age and mileage and other factors.
Th
e BBB may help you resolve your case through
mediation. If mediation is unsuccessful, or you do not
wish to mediate, the BBB will schedule an informal
hearing for eligible customers to allow them to present
their case to an impartial arbitrator. Th
e arbitrator will
make a decision that you may either accept or reject.
If you accept the decision, IMC will be bound by the
decision. Th
e whole process is usually completed in 40
days from the time you fi le your claim until a decision
is made.
Some states may require you to use this program before
fi ling a claim with a state-run arbitration program or
resorting to the courts.
You are required to resort to the BBB AUTO LINE
Alternative Dispute Resolution program before
exercising rights or seeking remedies under the Federal
Magnuson-Moss warranty Act, 15 U.S.C. 2301 et seq.
If a consumer chooses to seek redress by pursuing rights
and remedies not created by Title 1 of the Magnuson-
Moss Warranty Act, resort to the BBB AUTO LINE
alternative dispute resolution program is not required by
any provision of the Magnuson-Moss Warranty Act.
Indian Motorcycle Company Limited Warranty