11
For future reference, please record the following information which can be found on the rating plate and the date of
purchase which can be found on your sales invoice.
STORE DETAILS
STORE NAME
|
ADDRESS
|
TELEPHONE
|
PURCHASE DATE
|
PRODUCT DETAILS
MODEL NO.
|
SERIAL NO.*
|
Purchase Details
10
Operation in case of emergency
I
n the event of an emergency you should:
–
Switch off all rangehood controls.
–
Switch the rangehood off at the power outlet and immediately unplug.
–
Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the
Troubleshooting section below. There is also a self-help section online at
https://residentia.zendesk.com/
Important!
If your appliance appears to be operating incorrectly, then you
should disconnect it from your electrical supply and then contact the
Residentia Group Support team on 1300 11 HELP (4357).
Warning!
Do not attempt to repair the rangehood yourself.
Please note that if an engineer is asked to attend whilst the product is under warranty
and finds that the problem is not the result of an appliance fault, then you may be liable
for the cost of the call out charge.
The appliance must be accessible for the engineer to perform any necessary repair.
If your appliance is installed in such a way that an engineer is concerned that damage
will be caused to the appliance or your kitchen, then they will not complete a repair.
This includes situations where the rangehood has been tiled in or sealed in with a
sealant.
Please refer to the conditions of that appear on the warranty card at the rear of this
user manual.
Fault:
Common Cause:
Common Solutions:
The lights work, however the motor
does not work
The motor is blocked or jammed or
the capacitor is damaged.
Call the Residentia Support team
for further guidance.
The capacitor damaged
Call the Residentia Support team
for further guidance.
Neither the lights or the motor works
Beside the above mentioned, check the following:
Light globes are damaged or blown
Replace the light globe(s)
The power cord is loose.
Ensure that the rangehood is
correctly plugged in and the power
outlet is switched on.
The rangehood is vibrating against the
wall
The rangehood canopy is not fixed to
the wall correctly.
Ensure that the internal safety
screws have been used and tight.
Insufficient suction
The distance between the rangehood
and your cooktop is too great.
Have your installer re-adjust the
installation position, ensuring
that the minimum distances are
observed as per the building code.
Technical data
Electrical details
Rated Voltage: AC 220 – 240 V, 50Hz
TROUBLESHOOTING
& TECHNICAL DATA
to this page
Attach your receipt
