7.
You may not make a claim under this
warranty unless the defect claimed is due
to faulty or defective parts or workmanship.
Residentia Group is not liable in the following
situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to
properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage
or incorrect power supply
(v)
incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the
Appliance;
(b) the Appliance is modified without authority
from Residentia Group in writing;
(c) the Appliance’s serial number or warranty
seal has been removed or defaced;
(d) the Appliance was serviced or repaired by
anyone other than Residentia Group, an
authorised repairer or ASR.
8.
This warranty, the contract to which it
relates and the relationship between you
and Residentia Group are governed by the
law applicable where the Appliance was
purchased.
9.
To the extent permitted by law, Residentia
Group excludes all warranties and liabilities
(other than as contained in this document)
including liability for any loss or damage
whether direct or indirect arising from your
purchase, use or non use of the Appliance.
10.
For Appliances and services provided by
Residentia Group in Australia, the Appliances
come with a guarantee by Residentia
Group that cannot be excluded under the
Australian Consumer Law. You are entitled
to a replacement or refund for a major
failure and for compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to
be of acceptable quality and the failure does
not amount to a major failure. The benefits to
you given by this warranty are in addition to
your other rights and remedies under a law
in relation to the Appliances or services to
which the warranty relates.
11.
At all times during the Warranty Period,
Residentia Group shall, at its discretion,
determine whether repair, replacement or
refund will apply if an Appliance has a valid
warranty claim applicable to it.
12.
To enquire about claiming under this
warranty, please follow these steps:
(a) carefully check the operating instructions,
user manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
13.
You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable
Residentia Group to meet its obligations
under this warranty.
IMPORTANT
Before calling for service, please ensure that the
steps in point 12 have been followed.
Telephone contact
► Service:
Please call 1300 11 HELP (4357)
The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
