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6
Obtaining Repair Service
If you suspect your system is malfunctioning and repair is needed, you can help assure efficient servicing by
following these guidelines:
1 Call or email In-Situ Technical Support. Have the product model and serial number available.
2 Be prepared to describe the problem, including how the product was used and the conditions noted
at the time of the malfunction.
3 If Technical Support determines that service is needed, they will ask your company to fill out the RMA
form and pre-approve a specified monetary amount for repair charges. When the form and pre-approval
is received, Technical Support will assign an RMA (Return Material Authorization) number.
4 Clean the product as described in the manual.
5 If the product contains a removable battery, remove and retain it unless you are returning the system
for a refund or Technical Support states otherwise.
6 Carefully pack your product in its original shipping box, if possible.
7 Mark the RMA number clearly on the outside of the box.
8 Send the package, shipping prepaid, to:
In-Situ:
ATTN: Repairs
221 East Lincoln Avenue
Fort Collins, CO 80524
The warranty does not cover damage during transit. In-Situ recommends insurance for all shipments.
Warranty repairs will be shipped back prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service information.
1-970-498-1500
www.in-situ.com
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