52
IM483 Operating Instructions Revision R032306
53
IM483 Operating Instructions Revision R032306
T h e I M S W e b S i t e
Another product support resource is the IMS web site located at
http:
//www.imshome.com
. This site is updated monthly with tech tips, applica-
tions and new product updates.
R e t u r n i n g Yo u r P r o d u c t t o I M S
If Technical Support determines that your IM483 needs to be returned to
the factory for repair or replacement, you will need to take the following
steps:
n
Obtain an RMA (Returned Material Authorization) number
and shipping instructions from Customer Service.
n
Fill out the “Reported Problem” field in detail on the RMA
form that Customer Service will fax you.
n
Enclose the product being returned, and the RMA form in the
box. Package product in its original container if possible. If
original packaging is unavailable ensure that the product is
enclosed in approved antistatic packing material. Write the
RMA number on the box.
The normal repair lead time is 10 business days. Should you need your
product returned in a shorter time period, you may request that a “HOT”
status be placed upon it while obtaining an RMA number. Should the fac-
tory determine that the product repair is not covered under warranty, you
will be notified of any charges.
C o n t a c t i n g Te c h n i c a l S u p p o r t
In the event that you are unable to isolate the problem with your IM483,
the first action you should take is to contact the distributor from whom
you originally purchased your product or IMS Technical Support at 860-
295-6102 or by fax at 860-295-6107. Be prepared to answer the following
questions:
n
What is the application?
n
In detail, how is the system configured?
n
What is the system environment? (Temperature, Humidity,
Exposure to chemical vapors, etc.)
n
What external equipment is the system interfaced to?