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IceCure™ Medical Ltd.
DMS-7064 rev. C
ProSense™
Confidential
User Manual
119
European User Manual
Problem
Probable Cause
Action
Dewar compartment
door does not open
Door held shut by magnet
Try to open the door using
reasonable force.
If door will not open, contact
IceCure™
Medical service.
The door is open but the
Dewar is not visible
Carriage is not in correct position.
Turn the system OFF and try to
restart the system. If the Dewar is
still in its upper position contact
IceCure™
Medical service.
Dewar is jammed and
cannot be removed.
Dewar is not in place or is blocked
by an unknown object.
If Dewar cannot be removed, close
the door, and contact
IceCure™
Medical service.
“Dewar is empty” pop
-
up during
Freeze
step
while Dewar is NOT
empty.
Machine or Cryoprobe blockage
The system
will alert of “Dewar is
empty” and elevator will descent.
This is proper system function to
release the clog.
Please continue according to system
automatic instructions.
System provides “
Invalid
serial number
” message.
System identifies wrong or double
use of the cryoprobe.
Verify that the number you entered
matches the one on the cryoprobe
and the package. If S/N is correct,
re-enter it into the system.
If the message reappears, change
the cryoprobe and call
IceCure™
Medical service.
“Connect the
cryoprobe
” message
displayed constantly on
the screen
Faulty microswitch
Ensure that the cryoprobe is fully
inserted (can’t screw it
in any more
with reasonable force). If
“
Next
”
button doesn’t
appear, change
cryoprobe.
If the problem persists, contact
IceCure™
Medical service.