Troubleshooting
Always use the storage-management software to diagnose storage server problems
and component failures. You can use Table 14 to find solutions to problems that
have definite indicators.
Table 14. Storage server troubleshooting
Problem
indicator
Component
Possible cause
Possible solutions
Amber LED on
Drive CRU
Drive failure
Replace the drive that has failed.
Fan CRU
Fan failure
Replace the fan that has failed.
RAID controller
Fault LED
RAID controller
failure
If the RAID controller Fault LED
is on, replace the RAID controller.
If theRAID controller has been
placed offline by the user, use
storage management software to
place it online. If the controller
failed, replace the RAID
controller.
Expansion or host
port bypass LED
SFP port empty
No corrective action is needed if
this is a stand-alone storage
server with no expansion units
attached, and if the system is
properly configured.
Otherwise, check to make sure
that the drive expansion unit is
powered on and the FC cables
are attached properly.
Fibre-channel
cable is not
attached to the
expansion unit
Connect the fibre-channel cable
to the enclosure port; check other
connections.
The HBA, switch,
or expansion
units are set at
1Gb/s
The FAStT600 supports 2Gb/s
fibre-channel connections only
using the 05.33.xx.xx firmware.
Make appropriate hardware
changes to ensure the FAStT600
ports are connecting to ports that
operate at 2Gb/s.
No incoming
signal detected
Reattach the SFPs and
fibre-channel cables. Replace
input and output SFPs or cables
as necessary.
Front panel
General system
error
Indicates that a Fault LED
somewhere on the storage server
has turned on. (Check for amber
LEDs on CRUs.). Use Storage
Manager software to diagnose
server problems.
Amber LED is off
and green LED off
Power-supply
CRU
Power switch is
turned off or ac
power failure
Turn on all power-supply power
switches.
Amber and green
LEDs on
Power-supply
CRU
Power supply
failure
Replace the failed power-supply
CRU.
74
IBM TotalStorage FAStT600 Fibre Channel Storage Server: Installation and User’s Guide
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