v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
301
Keyboard or keyboard
controller error.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable keyboardless
operation to prevent the POST error message 301 from being
displayed during startup.
2. Reseat the keyboard.
3. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Keyboard
b. (Trained service technician only) I/O board
303
Keyboard controller error.
(Trained service technician only) Replace the I/O board.
00019
xxx
Microprocessor
x
is not
functioning or failed the
built-in self-test.
1. Reseat the microprocessor/memory card containing
microprocessor
x
.
2. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Microprocessor/memory card containing microprocessor x
b. (Trained service technician only) I/O board
00180
xxx
A PCI adapter requested
resources that are not
available.
1. See http://www.ibm.com/servers/eserver/support/xseries/
index.html and search for MIGR-61663 for additional
information on the error code.
2. Make sure that the BIOS code is at the latest level.
3. Run the Configuration/Setup Utility program to verify that the
interrupt resource settings are correct.
4. Reseat the failing adapter (if installed).
5. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Failing adapter
b. (Trained service technician only) I/O board
012980
xx
012981
xx
No update data for
microprocessor
x
.
1. Update the BIOS code.
2. Reseat the microprocessor/memory card containing
microprocessor xx.
3. Replace the microprocessor/memory card containing
microprocessor xx.
I9990305
An operating system was not
found.
1. Make sure that a bootable operating system is installed.
2. Run the hard disk drive diagnostic test.
3. Reseat the hard disk drive.
4. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. Hard disk drive
b. (Trained service technician only) I/O board
Chapter 6. Solving problems
39
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