IBM pSeries 670, Руководство по обслуживанию

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2. Check the open service events using the procedure described in
″
Working with Serviceable Events
″
in
the IBM Hardware Management Console for pSeries Installation and Operations Guide .
Note: For information on these Service Focal Point settings, see
″
Setting Up Surveillance and Enabling
Surveillance Notifications
″
in the IBM Hardware Management Console for pSeries Installation and
Operations Guide .
Events requiring customer intervention are marked Call Home Candidate? NO . For each of these events,
examine the description in the serviceable event error details. If actions are listed in the description,
perform those actions. If the error indicates a loss of surveillance between the HMC and a partition, check
the status of the partition, the network, and the cabling between the HMC and the partition. Correct any
problems found. If a surveillance problem is still indicated, call service support.
If the service action event is labeled Call Home Candidate? YES , an error code is supplied to identify the
problem. If the system is configured to automatically call home on error, the request for service is placed.
If the system is not configured to automatically call home, you should place a call to service support.
If the system attention LED comes on and an HMC is used to manage the system, do one of the following:
v
If you performed “Step 1321-43” on page 134 in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 126, return to “Step 1321-43” on page 134 to process any other error codes or
symptoms.
v
If you have not performed any of the steps in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 126, go to step “Step 1321-1” on page 126 and perform the procedures in the
MAP.
Accessing Errors when a System is Running AIX and the Console is Not an HMC
If the system attention LED comes on and the system is running AIX and the console is not an HMC, do
the following to access the error logs:
1. If the system is operational, examine the AIX error log to see if user intervention is required.
2. If the system is powered off, examine the service processor error log for entries.
3. If the AIX error log indicates service support is required, or there are entries in the service processor
error log, go to “Entry MAP” on page 111 with the information noted from the error log.
Accessing Errors when a System is Running Linux and the Console is Not an
HMC
If the system attention LED comes on and the system is running Linux and is not attached to an HMC, do
one of the following:
v If you performed “Step 1321-43” on page 134 in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 126, return to “Step 1321-43” on page 134 to process any other error codes or
symptoms.
v
If you have not performed any of the steps in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 126, go to step “Step 1321-1” on page 126 and perform the procedures in the
MAP.
Resetting the System Attention LED
Choose one of the following procedures to reset your attention LED.
Resetting the LED when a System is Attached To an HMC
To reset the system attention LED on HMC-attached systems, do the following:
1. On the HMC graphical interface, click Service Applications .
2. Double-click Service Focal Point .
3. In the Contents area of the screen, select Hardware Service Functions . The LED Management
window opens.
Chapter 1. Reference Information
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