67
Table 2-3 Error Symptoms List
Error Symptoms
Action/FRU
NOTE:
To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the
FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the
most likely cause.
CD-ROM drive LED flashes for
more than 30 seconds before
LED shutting off.
Software asks to reinstall disc.
Software displays a reading CD
error.
CD may have dirt or foreign material on it. Check with a known good disc.
CD is not inserted properly.
CD is damaged.
CD-ROM drive LED doesn’t
come on but works normally.
CD-ROM drive
CD-ROM drive cannot load or
eject when the system is
turned on and its eject button
is pressed and held.
CD-ROM drives power.
"CD-ROM Drive" on page 76.
CD-ROM drive
CD-ROM drive does not read
and there are no error codes
or messages are displayed.
CD may have dirt or foreign material on it. Check with a known good disc.
Make sure that the CD-ROM driver is installed properly.
CD-ROM drive.
CD-ROM drive can play audio
CD but no sound output.
Make sure that the headphone jack of the CD-ROM has an output, then check if the audio
cable from CD-ROM drive to system board CD audio connector is connected properly.
Turn up the sound volume.
Speaker power/connection/cable.
CD-ROM drive.
Real-Time Clock
Real-time clock is inaccurate.
Make sure that the information in the Date and Time of BIOS Setup is set correctly.
Load default settings.
RTC battery.
System board
Audio
Audio software program invokes
but no sound comes from
speakers.
Speaker power/connection/cable.
Modem
Data/fax modem software
program invokes but cannot
receive/send data/fax.
“Factory-Installed Modem Card” on page 73.
Video and Monitor
Video memory test failed.
Video adapter failed.
Remove all non-factory cards.
Loads default settings (if screen is readable).
System board
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