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Appendix A. Online Support Information

This section describes online technical support services available to help
repair the Aptiva computer.

This section covers:

IBM PC Company Bulletin Board Service (BBS)

IBM PC Company Fax-Back Service

IBM Online HelpCenter on Prodigy, America Online, CompuServe

IBM useful sites on the World Wide Web (WWW)

Online technical support offers convenient and valuable information when
you need it. IBM offers support areas on several online services where you
can work with IBM technicians for solutions to your questions, download key
files, and access database information for the Aptiva computer.

The IBM PC Company offers online resources including several Internet
World Wide Web sites, the IBM Online HelpCenter support areas, a
Fax-Back service, and a Bulletin Board Service.

The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable file library with drivers, software
updates, product information, and other file updates. To access the BBS,
set your modem for eight data bits, one stop bit, and no parity bit.

The IBM PC Company Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-3395. The
Fax-Back system file library can also be accessed through the PC Company
BBS.

Aptiva technical support is offered through the IBM Online HelpCenters on
the Prodigy Service, America Online, and through the IBM support forums on
CompuServe.

IBM online support areas on all of the services can assist with your technical
questions. These areas offer message boards monitored by IBM
technicians, databases of computer-related solutions, and file libraries.

World-wide users can access the IBM Aptiva support forums on
CompuServe. CompuServe users can use the Go word: APTIVA to reach
the Aptiva support forum. For information about CompuServe, call (800)
848-8990 (U.S. and Canada only).



Copyright IBM Corp. 1997

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Содержание Aptiva 2161

Страница 1: ...2161 Hardware Maintenance Service for Service Level A Machine Type 2161 and IBM Monitors...

Страница 2: ......

Страница 3: ...2161 Hardware Maintenance Service for Service Level A Machine Type 2161 and IBM Monitors...

Страница 4: ...clude technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be made in later editions IBM may make improvements and or changes in th...

Страница 5: ...oint Locations 1 4 Safety Inspection Guide 1 4 Parts Catalog 1 4 Part Number Index 1 5 Appendix Model Configurations and FRU Part Numbers 1 5 Product Description 1 6 Hardware Interfaces 1 10 Refresh R...

Страница 6: ...a Diagnostics Bootable Diskette 3 4 Diagnostic Test Programs 3 6 Error Messages 3 7 Return Codes 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Viewing the Test Groups 3 10...

Страница 7: ...5 10 CD ROM Drive Jumper Settings 5 13 Zip Drive 5 14 Detachable Monitor I O Signal Cable Connector Test Points 5 15 System Board Connector Specifications 5 16 Safety Inspection Guide 6 1 Parts Catal...

Страница 8: ...Index X 1 vi Machine Type 2161 Service Level A Aptiva HMS...

Страница 9: ...applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of C...

Страница 10: ...e 1 Le tableau ci dessous permet de d terminer le positionnement correct du ou des s lecteurs de tension 2 Rep rez le ou les s lecteurs de tension situ s l arri re de votre cran ou de votre unit centr...

Страница 11: ...you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugging t...

Страница 12: ...Translations The safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish x Machine Type 21...

Страница 13: ...z la batterie et d connectez tous les cordons d interface Die Stromzufuhr mu abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor ei...

Страница 14: ...de resultar na igni ou explos o da mesma 100 C 212 F Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez...

Страница 15: ...Evitare di ricaricarla smontarne il connettore polarizzato smontarla riscaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in...

Страница 16: ...CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure O uso d...

Страница 17: ...m Radia o por raio laser ao abrir N o olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposi o direta com o feixe de luz Rayonnement laser si carter ouvert vitez...

Страница 18: ...Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz xvi Machine Type 2161 Service Level A Aptiva HMS...

Страница 19: ...ent off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipme...

Страница 20: ...re installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptab...

Страница 21: ...ccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat r...

Страница 22: ...exceed 100 The load number of the built in modem is 10 Indice de charge IC L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale...

Страница 23: ...publication may be trademarks or service marks of others Aptiva AT HelpCenter Home Director IBM Operating System 2 OS 2 Personal System 2 PS 1 PS 2 Rapid Resume SurePath America Online America Online...

Страница 24: ...xxii Machine Type 2161 Service Level A Aptiva HMS...

Страница 25: ...cedures for removing FRUs Parts Test Point Locations contains illustrations of the locations of the major parts and connectors Safety Inspection Guide contains information about inspecting a machine f...

Страница 26: ...xxiv Machine Type 2161 Service Level A Aptiva HMS...

Страница 27: ...1 6 Hardware Interfaces 1 10 Refresh Rates and Monitor Frequencies 1 11 Power On Password CMOS Reset 1 12 Flash BIOS Update Procedure 1 13 Setup Utility 1 14 Using the Setup Utility 1 14 Making Change...

Страница 28: ...ic check procedure or the Index of Symptoms Messages Error Codes or Beeps turn to that section and perform the steps as instructed If there are any notes or instructions at the top of the page read th...

Страница 29: ...asked to measure Note Use frame ground for the ground reference Attach the black meter ground lead to frame ground except where specified otherwise Diagnostic Aids This chapter contains information o...

Страница 30: ...h to run the Diagnostics and Utilities program Repair Information This chapter contains removal and replacement instructions Parts Test Point Locations This chapter contains system board layouts and j...

Страница 31: ...dix Model Configurations and FRU Part Numbers This appendix contains tables listed by country of models and FRU part numbers Refer to this when ordering FRUs or to determine the part number of the sys...

Страница 32: ...assword See Power On Password CMOS Reset on page 1 12 System Board One system board is available for the Aptiva Type 2161 computer See System Board Layout on page 5 2 for system board jumper and conne...

Страница 33: ...of Modes 0 4 Mode 0 1 2 3 4 etc are the progressive industry levels for IDE Power on switch 2 wire connector and a power supply auxiliary control 3 wire connector for Rapid Resume features Wake Up on...

Страница 34: ...one cable for diskette drives A momentary power switch and cable assembly that connects to the system board a Wake Up on Ring modem cable and a voice modem cable are also included Diskette Drive AT t...

Страница 35: ...c Some models are single voltage input or have manual switches to select power input 110 V ac or 220 V ac SVGA Multi Scanning Monitors include 28 mm dot pitch multi scanning non interlaced VGA 800x600...

Страница 36: ...rface Video For refresh rates and monitor frequency settings see Refresh Rates and Monitor Frequencies on page 1 11 Physical interface is compatible with the IBM Personal System 2 PS 2 VGA interface S...

Страница 37: ...tains a ATI MACH64 video chip with 2 MB of video DRAM Table 1 2 Maximum Vertical Refresh Rates Hz Type 2161 System Board with a ATI MACH64 Video Chip with 2 MB DRAM Resolution 640x480 800x600 1024x768...

Страница 38: ...V dc of auxiliary power when the power switch is powered off System damage might result if the power cord is not unplugged during testing or repair 3 Locate the CMOS power on password jumper JP6 on t...

Страница 39: ...e Procedure Attention The system board Flash Enable jumper JP4 default position is set to enabled If the following flash procedure does not work verify that the Flash Enable jumper is set to the enabl...

Страница 40: ...e hard disk in the computer Change the computer s serial and parallel port settings and the parallel port mode Set up or change a password on the computer Change the date and time on the computer Redu...

Страница 41: ...o highlight an option Use these arrow keys to make a selection and change an option F1 Help Press this key if you want more information about an option or using the screen F2 General Help Press this k...

Страница 42: ...and its hardware For example if the mouse is not working or installed incorrectly the entry will show if it is disabled or not installed Here are the options available on the Setup Utility screens Sy...

Страница 43: ...rallel port addresses Mouse and keyboard information is also provided on this screen The computer has one serial port and one parallel port Each port has a special address identifying location assigne...

Страница 44: ...Ring Automatically power on the computer at a date and time you choose Wake Up on Alarm The following are the Rapid Resume options you can change APM BIOS Mode The Basic Input Output System BIOS is t...

Страница 45: ...or the computer is powered off while in Standby the computer resumes at the saved state when you power it back on Any applications or programs open when the computer shut down will be open when the po...

Страница 46: ...and Play features The screen includes the Auto Configure Cards option and a list of all Plug and Play adapter cards installed in the computer Auto Configure Cards is an option that allows you the choi...

Страница 47: ...For example 12 midnight is 12 noon is 12 1 p m is 13 Advanced Options This screen provides the following features that the computer supports Security options power on password diskette drive keyboard...

Страница 48: ...The next time you power on the computer the programs and files will open just as you left them The Automatic Power Off option saves energy by turning the computer off after it has not been used for a...

Страница 49: ...options window Delay before mouse works This is normal for the Standby feature of Rapid Resume It might take a few seconds Computer waits before turning off This is normal In some cases it can take up...

Страница 50: ...es in a list with the most recent error code added to the bottom of the list as shown in Figure 1 2 Most recent error code is listed at bottom Figure 1 2 POST Error History Note The POST Error History...

Страница 51: ...lly be identified by the information on the chip modules for example 2Mx64 SDRAM To determine the DIMM capacity from the above example divide 64 bits by 8 bytes and multiply that answer by 2M hence DI...

Страница 52: ...418 mm 16 5 in with tilt swivel stand Weight Machine Type 2161 system unit 11 8 kg 26 lb Monitor 14 5 kg 32 lb Environment Temperature system unit and monitor Power on 10 to 35 C 50 to 95 F Power off...

Страница 53: ...r Monitors Typical 323 Btu hr Maximum Load 375 Btu hr Electrical Input voltage for system unit and monitor sinewave input is required Low Range Nominal 100 V ac to 127 V ac Maximum 90 V ac to 132 V ac...

Страница 54: ...pply generates a power good signal that resets the system logic Note Whether or not Rapid Resume is enabled the on off switch on the system unit does not completely power off the power supply Also the...

Страница 55: ...39 Diagnostics and Utilities Device Presence Test 2 40 Factory Installed Drive Devices 2 43 Diagnostics for Factory Installed Drive Devices 2 46 Diagnostics for Factory Installed Riser Card and Sound...

Страница 56: ...hanges or the problem is no longer apparent Replace the last option adapter card removed The hard disk drive contains preloaded software Refer to Software Installation Procedure on page 4 23 to reinst...

Страница 57: ...the screen is displayed How to Use Error Messages Use the messages error codes and beep combinations that occur to diagnose failures If more than one failure occurs diagnose the first failure first Th...

Страница 58: ...Northern and Southern Hemisphere monitors might come with a voltage selector 110 V 220 V switch The 145 W power supply might have a voltage selector 110 V 220 V switch Match the switch to the line vol...

Страница 59: ...omplete restore the APM BIOS Mode to its original setting 1 Power on the system unit 2 Press F1 while the POST Configuration icon is displayed 3 In the Setup Utility select Rapid Resume and press Ente...

Страница 60: ...009 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 010 If the keyboard responds incorrectly go to Keyboard on page 2 37 If the monitor shows problems such as jittering shifting or b...

Страница 61: ...d devices in the model you are servicing If a factory installed drive device or adapter card is not listed in the Hardware Configuration Report go to either Diagnostics for Factory Installed Drive Dev...

Страница 62: ...rect voltages and continuity Replace any defective cables or adapter cards See Power Supply on page 2 32 and System Board Layout on page 5 2 Run the Easy Test Diagnostics again If an error or other sy...

Страница 63: ...iagnostics and Utilities tests but did receive a POST error code diagnose the POST error message 3 If you did not receive any error message look for a description of your error symptoms in the first p...

Страница 64: ...ed but no sound comes out of speakers or sound comes out of one speaker only Diagnostics for Factory Installed Riser Card and Sound Card on page 2 49 Sound adapter card connection and cables Sound ada...

Страница 65: ...dirt or foreign material on it CD ROM drive LED comes on when inserting a disc but no CD ROM drive icon appears in the File Manager as Drive D Factory Installed Drive Devices on page 2 43 CD ROM driv...

Страница 66: ...s on page 2 46 Audio cable on CD ROM drive is not connected to sound adapter card Check the audio cable from the CD ROM drive to the sound card If music can be heard through headphones plugged into th...

Страница 67: ...File Press Any Key To Continue Hard Disk Drive System Board DMA X Failed Main Components Test detected an error while testing the DMA controller System Board DMA Page Register Failed DMA page register...

Страница 68: ...Disk Pin Normal Running 1 5 V dc 0 V dc 2 5 V dc 5 V dc 3 5 V dc 5 V dc 4 0 V dc 0 V dc Pins 1 2 Hard Disk Drive Pins 3 4 Power on LED LED connection cable assembly System board Hard Drives Failed Ha...

Страница 69: ...OS time mismatch Back up clock and DOS time of day settings do not match Battery System Board I O devices cannot be added to configuration Diskette drive Diskette drive connection cable CD ROM drive C...

Страница 70: ...Hard Disk Drive Cable System Board Logic Function Failed CPU Logic test error Processor System Board Loopback Error COM Port Test or Parallel Port error A wrap plug must be installed to successfully...

Страница 71: ...stem board No beep during POST but computer works correctly System board speaker beeper bad System board Non system disk or disk error message appears with a known good Advanced Diagnostics diskette D...

Страница 72: ...es Cable connections System board Pass N Errors Drive X Failed Diskette drive read write test error Diskette Drive System Board Diskette Drive Cable Pass N Drive Not Ready Diskette drive door is open...

Страница 73: ...cessor fan connector J1 on system board for 12 V dc Processor fan System board Processor speed seems slower Memory on page 2 35 Cache memory System board Program loads from the hard disk with a known...

Страница 74: ...ve System Board Read Errors Diskette drive read error Diskette Diskette Drive System Board Diskette Drive Cable Real time clock is inaccurate Time set incorrectly by user RTC battery if less than 2 8...

Страница 75: ...nstalled Drive Devices on page 2 43 Test using a wrap plug while running Diagnostics and Utilities Before testing ensure serial port A is set to address 3F8 or 3E8 whichever is not used by the modem c...

Страница 76: ...from electrical outlet to completely turn off Power Supply on page 2 32 Power switch assembly System Board The Address Exceeds The Size Of Your Memory An invalid memory address was entered The Diagno...

Страница 77: ...ion screen is not available System Board Write error on cylinder n Hard disk drive write error Hard Disk Drive Write Errors Diskette drive write error Diskette Diskette Drive System Board Diskette Dri...

Страница 78: ...es a memory DIMM problem Continue with the Symptom to FRU index below for other beep no beep symptoms No beep and Blank or unreadable monitor Blinking cursor Power Supply on page 2 32 Repeating short...

Страница 79: ...B of RAM Memory on page 2 35 System Board 2 1 1 2 1 2 CMOS failure Run the Setup Utility System Board 2 1 3 Screen initialization failed Video adapter System Board Monitor 2 1 4 Screen memory test fai...

Страница 80: ...d System Board 3 2 1 Serial port test failed System Board 3 2 2 Parallel port test failed System Board 3 2 3 Math Co processor failure Processor 3 3 1 Memory Memory on page 2 35 System Board 3 3 2 Key...

Страница 81: ...I O channel parity error Memory on page 2 35 Riser Card System Board 114 External ROM checksum error Diagnostics for Factory Installed Riser Card and Sound Card on page 2 49 Adapter Card Riser Card S...

Страница 82: ...dc System Board 164 Memory size error Memory on page 2 35 Check DIMM installation and parity settings Run the Setup Utility See POST Error Codes on page 2 3 DIMMs I O channel memory System Board 201 M...

Страница 83: ...Factory Installed Drive Devices on page 2 43 Diagnostics and Utilities Device Presence Test on page 2 40 Diskette drive connection cable Diskette drive System Board 762 Math Co processor error Diagno...

Страница 84: ...s If an upgrade processor is installed check that the proper speed has been set switches and Setup Utility Speed should be a multiple of the original processor speed Hard disk drive size set correctly...

Страница 85: ...Board 5859 Configuration error Factory Installed Drive Devices on page 2 43 CD ROM drive connections cables jumpers CD ROM drive Power supply 5886 Pointing device error Mouse on page 2 39 5962 CD ROM...

Страница 86: ...system unit Disconnect all power and switch cable connectors from the system board and the power supply Disconnect the power connectors to all drives Locate the power supply on off cable connector thr...

Страница 87: ...c 3 75 to 6 25 V dc Pin 1 Pin 12 Figure 2 1 System Board Power Supply Connectors Bottom View 5 V dc 12 V dc 4 1 Figure 2 2 Hard Drive or CD ROM End of Power Cable 1 4 5 V dc 12 V dc Figure 2 3 3 5 In...

Страница 88: ...to Factory Installed Drive Devices on page 2 43 009 From steps 003 and 008 DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON OFF SWITCH IS PRESSED Yes No 010 Go to Step 006 on page 2 32 011 You might...

Страница 89: ...OST ERROR Yes No 002 DID YOU RECEIVE A 229 ERROR Yes No 003 Go to Step 006 on page 2 36 004 Replace the system board cache memory with a known good module Replace the system board 005 Follow the scree...

Страница 90: ...ime with a known good DIMM of the same size and type If the problem goes away the last DIMM replaced is defective If all DIMMs have been replaced and the problem remains replace the system board 008 T...

Страница 91: ...rd cable is fully inserted into the system unit Remove any foreign objects that might interfere with the mechanical operation of the keybuttons Power on the system unit DID YOU RECEIVE A 3XX POST ERRO...

Страница 92: ...KBD Data 5 0 NotUsed Ground 5 0 Clock 5 0 NotUsed 1 6 2 3 4 5 Figure 2 4 Keyboard Connector Voltage Check ARE THE VOLTAGES CORRECT Yes No 006 Replace the system board 007 Replace the keyboard If the s...

Страница 93: ...f any error messages then press Esc Select Advanced Diagnostics from the Main Menu Select Diagnostics from the Main Menu Select Module Tests from the menu Select Pointer Device from the menu Follow th...

Страница 94: ...wing responses 1 One short beep 2 Main Menu screen DID THE SYSTEM PRODUCE THE BEEP AND MAIN MENU SCREEN Yes No 005 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 From page 2 43...

Страница 95: ...y Installed Riser Card and Sound Card on page 2 49 008 Select Diagnostics Menu from the Main Menu Select Easy Test Diagnostics from the Diagnostics Menu DOES THE EASY TEST FINISH WITHOUT ERROR CODES Y...

Страница 96: ...ain If an error or other symptom is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 If no error can be detected or the symptom is intermittent go to Undetermined Problem on...

Страница 97: ...the system board 2 Check the voltages to the diskette drive with the power on see Power Supply on page 2 32 3 Try to correct the drive setting in the SETUP option in the Setup Utility 4 Run the Diagno...

Страница 98: ...pgrade processor is installed make sure that the processor speed shown is correct Note The CD ROM must be the last device installed and jumpers set correctly to be listed in the Setup Utility See Hard...

Страница 99: ...d as the slave drive See Zip Drive on page 5 14 for jumper settings The following drive initialization information must be entered in the CMOS only when configuring the Zip drive as the boot drive Cyl...

Страница 100: ...CD ROM drive Power off the system unit and wait 10 seconds Power on the system unit If any new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 From the Aptiva Diagnos...

Страница 101: ...window with the other drives IS THE DRIVE DEVICE LISTED AS ONE OF THE INSTALLED DRIVES Yes No 006 Ensure all drive device cables are connected properly Ensure the power connector has the correct volta...

Страница 102: ...drive use a paper clip to hook the manual eject lever then pull gently until the Zip disk ejects After the disk is ejected return the eject lever to its original position For the CD ROM drive insert...

Страница 103: ...s and Utilities CD into the CD ROM drive Power off the system unit and wait 10 seconds Power on the system unit If any new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page...

Страница 104: ...o 007 Go to Step 009 008 Go to Step 013 on page 2 52 009 From step 007 Power off the system unit Disconnect the riser card power connector and all adapter card cables or connectors from the system uni...

Страница 105: ...any adapter cards on the riser card Power on the system unit Check the voltages at pins B3 B5 B7 and B9 on the top of the riser card B3 5 V dc B5 5 V dc B7 12 V dc B9 12 V dc B A 9 1 3 5 7 Connector s...

Страница 106: ...necessary IS A WINDOWS 95 DRIVER ERROR DISPLAYED FOR THE INSTALLED ADAPTER CARD Yes No 017 Go to Step 019 018 Check for proper installation of the adapter card Check all adapter card jumper positions...

Страница 107: ...Start icon 3 Select Settings then select Control Panel 4 Select the Sound icon 5 In the Sound window select chimes from the Names field To test other adapter card software select an action from a men...

Страница 108: ...damaged replace the speakers Repeat the test in Step 021 on page 2 53 DID THE SYMPTOM CHANGE Yes No 023 Replace the sound adapter card or Replace the speakers 024 If you hear sound from the speakers t...

Страница 109: ...y new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 From the Aptiva Diagnostics and Utilities Menu select Advanced Diagnostics Select Diagnostics Modules then User...

Страница 110: ...to enable APM BIOS Mode top line of screen Press the key to disable or enable both the Wake Up on Ring and Ring Indicator fields CAN THE WAKE UP ON RING FEATURES BE ENABLED IN THE CONFIGURATION UTILI...

Страница 111: ...SYMPTOM REMAIN Yes No 012 Replace the riser card 013 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM Yes No 014 Go to Start on page 2 2 015 Power off the system unit Remove the modem adapter c...

Страница 112: ...e Type 2161 ARE THE VOLTAGES CORRECT Yes No 016 Replace the riser card If the symptom remains replace the system board 017 Check all jumper and switch settings If the symptom remains replace the modem...

Страница 113: ...le Monitor I O Signal Cable Connector Test Points on page 5 15 for pin identification High voltage Northern and Southern Hemisphere monitors might come with a voltage selector 110 V 220 V switch The 1...

Страница 114: ...LEDs UNDER THE CONTROL ACCESS DOOR DO THE LEFT AND RIGHT LEDs FLASH Yes No 002 Go to Step 006 003 Unplug the monitor I O signal cable from the system unit DID THE DISPLAY SELF TEST PATTERN REMAIN ON T...

Страница 115: ...DO THE LEDs CYCLE FROM LEFT TO RIGHT DIGITAL POWER ON LED MONITORS ONLY Yes No 007 Replace the monitor 008 Make sure the Diagnostics and Utilities CD is in the CD ROM drive Power off the system unit...

Страница 116: ...video test Note You might have to refine the monitor controls to obtain the best image DID THE MONITOR SUCCESSFULLY PASS ALL TESTS Yes No 013 Replace the monitor If the symptom remains replace the sy...

Страница 117: ...itial long POST when the POST Configuration icon appears Press F9 while the POST Configuration icon appears If any POST errors are recorded the POST Error History is displayed with the most recent err...

Страница 118: ...adapters e Modem card f Riser card g Zip Drive if installed h CD ROM drive i Diskette drive j Hard disk drive k DIMMs 4 Power on the system unit 5 Repeat steps 1 through 4 until you find the failing...

Страница 119: ...re beeps replace the system board and use the current processor on the FRU system board 5 If there are no beeps replace the processor and use the current system board 6 If there are still no beeps rep...

Страница 120: ...2 66 Machine Type 2161 Service Level A Aptiva HMS...

Страница 121: ...7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Viewing the Test Groups 3 10 Scripting 3 10 Changing Logical Unit Numbers 3 11 Test Group Specifications 3 11 Stopping the Test...

Страница 122: ...the POST turn on the monitor and the system unit The following happens 1 The POST Configuration icon appears at the upper right corner of the monitor Pressing F1 at this time causes the Setup Utility...

Страница 123: ...stem the longer the testing takes The Diagnostics and Utilities program is intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid sys...

Страница 124: ...GNOST and IMG directories by typing CD DIAGNOST IMG and press enter 7 Install a blank 1 44 KB diskette in diskette drive A Note The diskette does not need to be formatted 8 Type LOADDSKF DIAGDISK DSK...

Страница 125: ...6 Press any key to manually invoke the advanced diagnostics The advanced diagnostics will now check out the system 7 Select an option from the advanced diagnostics Main Menu 8 Follow the instructions...

Страница 126: ...adapter Video adapter Printer Keyboard Mouse Flexible Test Control Allows you to Run groups of tests in batch Specify parameters to use for each test for example video modes disk cylinders and port a...

Страница 127: ...Sounds emitted from the speaker if POST finds a problem One beep indicates POST completed successfully Multiple beeps indicate a problem was found by the POST Diagnostic Error Messages Displayed when...

Страница 128: ...oughout the test programs Additional functions are available in the Module Tests screen and the Test Group screen using the following keys Keys Action Enter Select an item run the test module or run t...

Страница 129: ...View test results log F10 Local menu Next logical unit number for example LUN 1 LUN 2 and so on Previous logical unit number Command Action B W The B W command line option forces the program to load...

Страница 130: ...ng and ending memory block This might be appropriate if prior experience indicates that problems are likely to exist in a specific area of memory By selecting these limiting parameters you reduce memo...

Страница 131: ...r just the upper portion if you switched to an individual test group screen are the specifications for the related test group Note In the Hard Disk Test Group specification area if a software program...

Страница 132: ...Modules 2 Press Enter Note A diamond appears next to your selection Changing Selected Tests in Test Groups To change selected tests in a Test Group 1 In the Module Tests Menu use the up and down arro...

Страница 133: ...le opportunity and the Skip Abort Test Menu appears with the following options Formatting Diskettes To format a diskette within the Diagnostic programs select one of the following options Format A hig...

Страница 134: ...disk drive File Editor The File Editor is an ASCII text editor that uses simple function key commands To access the File Editor 1 Select File Editor from the Utility Menu then press Enter 2 Insert a...

Страница 135: ...the File Edit Screen After typing in the search word press Enter F3 Press F3 to find the next occurrence of a search word F4 Press F4 to mark the start of a block of text if you have not previously m...

Страница 136: ...ghlights an item you want to select Space Bar Module Test Menu Test Group Menu Adds a diamond to the left of the highlighted test The test will run when Run All Selected is highlighted and the Enter k...

Страница 137: ...and higher series monitors display a vertical color bar test pattern when powered on and not plugged into the system When plugged into the system the color bar pattern disappears and the screen is bla...

Страница 138: ...3 18 Machine Type 2161 Service Level A Aptiva HMS...

Страница 139: ...4 7 2035 Adapter Cards 4 9 2040 Power Supply 4 10 2045 Riser Card 4 11 2050 Memory DIMM 4 12 2055 Cache Memory 4 13 2060 Processor Removal 4 14 2080 Lithium Battery 4 15 2085 Indicator LED and Cable...

Страница 140: ...nd then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Parts Test Point Locations on page 5 1 for inte...

Страница 141: ...2005 Cover Unscrew the two screws behind the front handle Back View Figure 4 1 Remove the Screws Front View Figure 4 2 Pull Out on the Cover Repair Information 4 3...

Страница 142: ...2020 3 5 In Bays Disconnect any cables on the drive Remove the screws Pull out the drive Front View Drive Figure 4 3 Bay 1 3 5 In 4 4 Machine Type 2161 Service Level A Aptiva HMS...

Страница 143: ...Drive Front View Figure 4 4 Bay 4 3 5 In Repair Information 4 5...

Страница 144: ...nnect any cables on the drive Remove the screws Pull out the drive When removing a drive install the new FRU in the same bay Front View Drive Figure 4 5 Bays 2 and 3 5 25 In 4 6 Machine Type 2161 Serv...

Страница 145: ...lt to remove Remove the mounting bracket from the old drive and install the bracket on the replacement drive Note Refer to Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 and...

Страница 146: ...ket Drive Connectors Figure 4 7 Mounting Bracket Bay 5 Bay 6 Disconnect any cables on the drive Remove the screws Lift out the hard disk drive Front View Hard Disk Figure 4 8 Hard Disk Drive Bay 6 4 8...

Страница 147: ...ocation of cables Remove the adapter card mounting screw 1 Pull out the adapter card 2 Front Top Back Riser Card Riser Card Screw Adapter Card 2 1 Figure 4 9 Adapter Cards Note When reinstalling a mod...

Страница 148: ...040 Power Supply Disconnect any cables necessary for removal Remove the power supply mounting screws Lift out the power supply Figure 4 10 Power Supply 4 10 Machine Type 2161 Service Level A Aptiva HM...

Страница 149: ...d power connector Remove the riser card mounting screw 1 Remove the riser card clip 2 if installed Remove the riser card 3 Front Top Back Bottom Riser Card Connector Riser Card 2 3 1 System Board Rise...

Страница 150: ...r card 2045 Push out on the side clamps to release the module Pull the module up and out to remove Note Run the Setup Utility after adding or removing memory DIMM Sockets DIMM Memory Module DIMM Socke...

Страница 151: ...apter cards 2035 if applicable Riser card 2045 if applicable Note Run the Setup Utility after adding or removing memory Cache Memory Module Socket Cache Memory Module Notch Cache Memory Module Socket...

Страница 152: ...mly then install the processor retaining clip When installing be certain the dot on the processor is aligned with the dot in the socket Notes 1 Determine which type of processor you are installing and...

Страница 153: ...0 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incor...

Страница 154: ...n on the indicator LED and remove from the rear Disconnect the LED and cable from the system board See Parts Test Point Locations on page 5 1 for LED and cable locations Indicator LEDs 4 16 Machine Ty...

Страница 155: ...r 2060 Notes 1 Be certain to reinstall the processor DIMMs cache memory and VRM or shorting block in the new system board 2 When reinstalling a new system board push the board to the rear and place it...

Страница 156: ...your body to the machine frame Hold the ESD sensitive part by its edge connector shroud cover Do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD se...

Страница 157: ...d from other than RadioShack is through the 1 800 IBM 7917 Home Director help line which is available 24 hours 365 days The base Home Director package includes Home Automation CD Serial Interface Modu...

Страница 158: ...sure the module you are trying to control is fully plugged into the wall outlet and that the switch for the appliance or light you are trying to control is in the on position and it works when direct...

Страница 159: ...in the Home Director directory Home Director Voice Type Connection Some versions of Home Director offer voice navigation and control called Voice Type Connection The first time Home Director is run t...

Страница 160: ...ng a description cause and solution for the error At this time single click with the right mouse button on the SpeechBar to select Help on Error for this same error pop up window to appear This menu i...

Страница 161: ...call RadioShack or the Home Director help line See Home Director on page 4 19 To install the original Aptiva software on the hard disk drive use the procedures supplied with the CD or use the followin...

Страница 162: ...4 24 Machine Type 2161 Service Level A Aptiva HMS...

Страница 163: ...Frequency Ratio Settings 5 5 Power Supply Cable Connector Specifications 5 6 Sound Card 5 8 Modem Card 5 9 Hard Disk Drive Jumper Settings 5 10 CD ROM Drive Jumper Settings 5 13 Zip Drive 5 14 Detach...

Страница 164: ...J9 JP2 J25 J13 J16 J4 J17 JP5 J15 J7 J8 J23 J14 BATTERY Beeper J22 JP12 P11 P2 P1 J24 1 5 9 6 5 6 3 1 2 4 5 6 3 1 2 4 11 15 10 6 1 5 J21 J2 J19 JP1 JP3 J26 J1 U2 J3 J6 J5 J10 Figure 5 1 System Board 5...

Страница 165: ...r Supply 2 pin connector On off switch J23 Power Supply 3 pin connector Aux 5 V dc J24 Wake Up On Ring connector J25 HDD Power on LED connector HDD 1 2 Power on 3 4 J26 Media console connector not use...

Страница 166: ...ilures Figure 5 2 System Bus Clock Processor Speed Figure 5 3 Processor Speed MHz Function Jumper 75 MHz 66 6 MHz 60 MHz 55 MHz System Bus Clock JP2 3 5 2 4 1 3 2 4 1 3 4 6 3 5 4 6 P54C or P55C Proces...

Страница 167: ...he Type and Model of the Aptiva computer Other jumper settings are not supported and might cause system failures Figure 5 4 Core Bus Frequency Ratio Settings Function Jumper 3 2 2 1 2 5 1 3 1 Core Bus...

Страница 168: ...g the on off switch use a screwdriver or other tool to connect pins 2 and 3 on connector J23 with the switch cable plug disconnected from the connector on the system board 1 2 3 Figure 5 5 Connector J...

Страница 169: ...5 V dc 12 V dc 4 1 Figure 5 7 Hard Drive or CD ROM Power Cable Connector 1 4 5 V dc 12 V dc Figure 5 8 3 5 In Diskette Drive Power Cable Connector Parts Test Point Locations 5 7...

Страница 170: ...Connection Between Main and Daughter Cards Daughter Card Figure 5 9 Sound Card Sound Card Connectors Table 5 1 Sound Card Connectors Connector Description JP2 CD ROM connector JP6 Video Conference con...

Страница 171: ...33 6 Kbps DSVD Digital Simultaneous Voice and Data modem operates FAX at 14 4 Kbps COM ports Diagnostics and more information about the 33 6 Kbps modem is under the Windows 95 Control Panel For modem...

Страница 172: ...rives are connected to the secondary hard disk drive connector set the first drive connected to this connector as the master drive 1 in the following figures If a second drive is connected to the seco...

Страница 173: ...h your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 11 1 6 GB 2 0 GB Drive 2 Jumper Block Figure 5 12 850 MB 2 0 GB 2 5 GB Drive Continued on next page Parts T...

Страница 174: ...settings match your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 13 850 MB 1 2 GB Drive Figure 5 14 1 6 GB 3 2 GB Drive 5 12 Machine Type 2161 Service Level A...

Страница 175: ...hard disk drive is connected to the secondary connector it must be set as the master drive see 1 in figure 5 11 and the CD ROM drive jumpers reset as the slave drive as shown in Figure 5 15 Check the...

Страница 176: ...able media having a formatted capacity of 100 MB The Zip Drive jumper is set as the slave drive as shown in Figure 5 16 Cable Select Slave Master Jumper Settings Jumper Settings Zip Drive Rear View Pi...

Страница 177: ...8 9 1 6 10 5 15 11 System board Monitor end of cable on some models Figure 5 17 Detachable Monitor I O Signal Cable Connectors Test each connector between the following pins System Pin Monitor Pin 1 1...

Страница 178: ...orizontal Synch O 7 Green Ground 14 Vertical Synch O 15 SCL I Parallel Port Pin Signal Name I O Pin Signal Name I O 1 Strobe O 14 Auto Feed N A 2 Data Bit 0 I O 15 Error I 3 Data Bit 1 I O 16 Initiali...

Страница 179: ...4 GND 5 Signal Ground 6 Data Set Ready I 7 Request To Send O 8 Clear To Send I Pin Signal Name 9 Ring Indicator I 1 AUX5 2 Switch Pin Signal Name I O 1 Mouse Data I O 2 No Connection Pin Signal Name...

Страница 180: ...Density Select O 19 Ground 3 No Connection 20 Step O 4 No Connection 21 Ground 5 Ground 22 Write Data I 6 No Connection 23 Ground 7 Ground 24 Write Enable O 8 Index I 25 Ground 9 Ground 26 Track 0 I...

Страница 181: ...l Ready I 8 Host Data 10 I O 28 No Connection 9 Host Data 4 I O 29 No Connection 10 Host Data 11 I O 30 Ground Power 11 Host Data 3 I O 31 Host IRQ I 12 Host Data 12 I O 32 No Connection 13 Host Data...

Страница 182: ...5 20 Machine Type 2161 Service Level A Aptiva HMS...

Страница 183: ...ed to identify possible safety conditions not covered by this Safety Inspection Guide If any unsafe conditions are present you must find out how serious the hazard is and if you can continue before yo...

Страница 184: ...6 2 Machine Type 2161 Service Level A Aptiva HMS...

Страница 185: ...olumn indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable...

Страница 186: ...achine Type 2161 System Unit Interior SL A 7 4 Assembly 3 Diskette Hard Disk Drives and Internal Zip Drive 7 7 Assembly 4 CD ROM Drive Sound and Modem Cards 7 9 Assembly 5 Monitor and Power Cord Linec...

Страница 187: ...er Units Description 1 1 Top Cover Assembly Does not include system base see Interior SL A on page 7 4 1 42H0343 1 Machine Type 2161 Top Cover includes logo and labels NS 42H0348 1 Pull Down Door NS 6...

Страница 188: ...Assembly 2 Machine Type 2161 System Unit Interior SL A 16 7 8 18 5 3 12 1 13 14 4 2 9 11 10 17 6 15 7 4 Machine Type 2161 Service Level A Aptiva HMS...

Страница 189: ...Audio Panel 3 42H0345 1 5 25 in Bay Blank Bezel 4 42H0344 1 3 5 in Bay Blank Bezel NS 76H1585 1 ZIP Drive Blank Bezel 5 34G1861 1 Pedestal 6 07H1150 1 L2 Cache 256 MB 7 76H6915 1 DIMM 16 MB SDRAM 7 7...

Страница 190: ...Processor 17 42H4865 1 P55C 166 MHz Processor 17 42H4866 1 P55C 200 MHz Processor NS 06H1796 1 Processor Fan NS 07H1687 1 Shorting block P54C only NS 76H3658 1 Voltage Regulator Module P55C only NS 9...

Страница 191: ...Assembly 3 Diskette Hard Disk Drives and Internal Zip Drive 3 1 4 4 4 2 Parts Catalog 7 7...

Страница 192: ...disk drive capacity MB means 1000000 bytes total user accessible capacity may vary depending on operating environment When referring to hard disk drive capacity GB means 1000000000 bytes total user ac...

Страница 193: ...Assembly 4 CD ROM Drive Sound and Modem Cards 3 5 1 2 4 6 Parts Catalog 7 9...

Страница 194: ...6H6945 1 Modem Card 36 6 Kbps Spain 5 76H6251 1 Modem Card 36 6 Kbps Switzerland Austria 5 76H1758 1 Modem Card 36 6 Kbps UK NL SWE DK NOR FIN IRE 5 76H1762 1 Modem Card 36 6 Kbps US LA BR NS 76H1617...

Страница 195: ...2 Speaker Grill Model 10 NS 07H1629 2 Speaker Model 20 NS 76H1686 2 Speaker Grill Model 20 NS 76H4764 2 Speaker Sub Woofer Model 30 NS 76H4762 2 Speaker Sub Woofer Model 31 EMEA 230V NS 04H6905 2 Sub...

Страница 196: ...e See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications For monitors sold separately from IBM Aptiva system units see the service information provid...

Страница 197: ...3120 1 28 100 240 V 50 60 Hz NH UV 1 96G3119 1 28 100 240 V 50 60 Hz EQ UV 1 96G3118 1 28 100 240 V 50 60 Hz SH UV 17 Inch Monitor Type 6543 15 7 Inch diagonal viewing area P1558 G70 SVGA Multi Synch...

Страница 198: ...F9978 1 Slovakia 14F0014 1 South Africa 13F9978 1 Spain 13F9978 1 Sweden 14F0050 1 Switzerland French 14F0050 1 Switzerland German 14F0050 1 Switzerland Italian 13F9978 1 Turkey 14F0032 1 UK Ireland 9...

Страница 199: ...07H0673 1 Arabic 1 07H0675 1 Belgium Dutch 1 07H0674 1 Belgium French 1 07H0676 1 Bulgarian 1 07H0672 1 Brazil Portugal 1 07H0668 1 Canada French 1 07H0677 1 Czech 1 07H0678 1 Danish 1 07H0679 1 Dutc...

Страница 200: ...1 Russian 1 07H0692 1 Russian Cyrillic 1 07H0695 1 Slovak 1 07H0696 1 Spanish 1 07H0697 1 Swedish Finnish 1 07H0698 1 Swiss French German 1 07H0699 1 Turkish 1 07H0701 1 UK English 1 07H0703 1 U S Eng...

Страница 201: ...y CD Diagnostics and Utilities CD Aptiva owners need to call their local IBM HelpCenter to order a replacement of the preloaded Software Recovery CD Aptiva owners and servicers need to call their loca...

Страница 202: ...7 18 Machine Type 2161 Service Level A Aptiva HMS...

Страница 203: ...07H0691 6 1 7 16 07H0692 6 1 7 16 07H0693 6 1 7 16 07H0695 6 1 7 16 07H0696 6 1 7 16 07H0697 6 1 7 16 07H0698 6 1 7 16 07H0699 6 1 7 16 07H0701 6 1 7 16 07H0702 6 1 7 16 07H0703 6 1 7 16 07H1150 2 6 7...

Страница 204: ...60H6054 4 NS 7 10 60H6055 4 NS 7 10 75H7498 3 2 7 8 75H8483 2 15 7 5 75H8905 2 12 7 5 Part Asm Number Index Page 75H9292 4 NS 7 11 76H1572 4 NS 7 11 76H1585 2 NS 7 5 76H1617 4 NS 7 10 76H1684 4 NS 7...

Страница 205: ...96G3109 5 1 7 12 96G3110 5 1 7 13 96G3111 5 1 7 13 96G3112 5 1 7 13 96G3113 5 1 7 13 96G3114 5 1 7 13 96G3115 5 1 7 13 96G3116 5 1 7 13 96G3117 5 1 7 13 96G3118 5 1 7 13 96G3119 5 1 7 13 96G3120 5 1 7...

Страница 206: ...8 4 Machine Type 2161 Service Level A Aptiva HMS...

Страница 207: ...1 U S and Canada only The BBS contains a valuable file library with drivers software updates product information and other file updates To access the BBS set your modem for eight data bits one stop bi...

Страница 208: ...with your local Internet provider for more information Members of Prodigy AOL and CompuServe can reach these sites through the Internet capabilities of the services Here are useful IBM Internet addres...

Страница 209: ...ind the Machine Type 2161 and Model XXX on the front of the system unit To determine the correct FRU to install go to the appropriate country table listed below Then look across the top of the country...

Страница 210: ...76H4608 76H4608 76H4608 Memory 76H6915 76H6915 76H6916 76H6915 76H6916 76H6916 76H6916 76H6916 Processor 42H4865 42H4865 42H4865 42H4865 42H4866 42H4866 42H4866 42H4866 System Board 93H2477 93H2477 9...

Страница 211: ...20 76H5820 Memory 76H6915 76H6915 76H6916 76H6916 76H6916 76H6916 76H6916 Processor 42H4865 42H4866 42H4865 42H4865 42H4865 42H4866 42H4866 System Board 93H2477 93H2477 93H2477 93H2477 93H2477 93H2477...

Страница 212: ...3H2477 Table B 3 Asia Pacific South Machine Type 2161 Factory Installed Parts Model D84 E84 F84 D95 E95 F95 Notes 1 DXX Models Asean which includes Singapore Indonesia Malaysia India Vietnam and Thail...

Страница 213: ...Drive 75H7498 76H4608 76H5820 Memory 76H6915 76H6915 76H6915 Processor 42H4865 42H4865 42H4866 System Board 93H2477 93H2477 93H2477 Table B 4 EMEA Machine Type 2161 Factory Installed Parts Model 460 4...

Страница 214: ...28 42H4865 System Board 93H2477 93H2477 Table B 5 Latin America Machine Type 2161 Factory Installed Parts Model G34 H34 J34 G82 H82 J82 Notes 1 GXX Models Argentina Paraguay Uruguay 2 HXX Models Latin...

Страница 215: ...7 9 96G1572 96G3108 Express Rpr 37 9 96G1578 96G3109 37 9 96G1569 96G3110 56 0 96G1570 96G3111 56 0 96G1567 96G3112 56 0 96G1571 96G3113 56 0 96G2875 96G3114 56 0 96G1573 96G3115 56 9 96G1574 96G3116...

Страница 216: ...B 8 Machine Type 2161 Service Level A Aptiva HMS...

Страница 217: ...eck 2 55 adapter card check 2 49 CD ROM check 2 46 device presence check 2 40 check procedures continued installed devices check 2 43 keyboard check 2 37 memory check 2 35 monitor check 2 59 mouse che...

Страница 218: ...9 hard disk drive check 2 43 hard disk drive jumper settings 5 10 hard disk drive removing 4 7 4 8 hardware configuration changes 1 14 1 20 hardware interfaces 1 10 I O adapter cards 1 10 monitors 1...

Страница 219: ...ting requirements 1 28 ordering FRUs B 1 P P54C 133 MHz processor 1 7 P55C 166 MHz processor 1 7 P55C 200 MHz processor 1 7 parallel port connector 5 16 parallel interface 1 10 part numbers software F...

Страница 220: ...1 20 software installation 4 23 software recovery CD 7 17 sound adapter card 1 8 sound card 5 8 sound card continued connectors sound card 5 8 sound card connectors 5 8 speaker connector 5 17 speaker...

Страница 221: ...world wide web WWW A 1 Z Zip drive check 2 43 Zip drive jumper settings 5 14 Index X 5...

Страница 222: ...IBM Printed in U S A International Business Machines Corporation Old Orchard Road Armonk New York 10504 Part Number 84H8106 Form Number S84H 8106 00 01 97 S84H 81 6...

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