IBM 8239 Token-Ring Stackable Hub, Руководство по установке и эксплуатации

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Appendix A. Warranty Information
This appendix contains these warranty statements:
¹
Customer Carry-In Exchange via Main-In
¹
Statement of Limited Warranty
Customer Carry-In Exchange via Mail-In
Supplemental Information
Terms and Conditions
Warranty Period: One Year
Warranty Service: Customer Carry-In Exchange (CCE) via Mail-In. Monday
through Friday, 8:00 A.M. to 5:00 P.M., excluding holidays.
If warranty terms, conditions, or service is required, the customer should call the
IBM PSG HelpCenter at 800-772-2227. The HelpCenter will assist the user with
problem determination and will initiate shipment of a replacement unit, if needed, to
the customer's location by express delivery. For calls received by 5:00 P.M.
customer's time, in most cases, the replacement unit will arrive within two business
days. The replacement unit becomes the property of the customer in exchange for
the failed unit, which becomes the property of IBM. The customer needs to pack
the failed unit into the shipping carton that contained the replacement unit. IBM will
then arrange for its collection.
Transportation charges, both ways, will be paid by IBM.
Failure to use the carton in which the replacement unit was received could result in
charges incurred by the customer for damage to the failed unit during shipment.
These terms cover most continental U.S. locations (cities defined by FedEx as H1
or H2 designated locations). Contact 800-463-3339 (GO-FEDEX) for specific
delivery schedule information.
Alternate Service: IBM On-Site Repair (IOR)
The warranty upgrade provides IOR, Monday through Friday, 8:00 A.M. to 5:00
P.M., (excluding holidays), with next business-day response.
Maintenance Service: IBM On-Site Repair (IOR) post-warranty maintenance
service is available under IBM Customer Agreement.
The post-warranty offering provides IOR, Monday through Friday, 8:00 A.M. to 5:00
P.M., (excluding holidays), with next business-day response.
If warranty upgrade or post-warranty maintenance service is required, the customer
should call IBM at 800-IBM-SERV (800-426-7378). IBM will assist the user with
problem determination and will dispatch on-site service personnel to the customer's
location , if needed, with the required replacement part. For calls received by 5:00
P.M. customer's time, in most cases, a service representative will arrive next
business day.
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Copyright IBM Corp. 1998
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