Software problems
Universal Serial Bus port problems
IBM Enhanced Diagnostics program
The IBM Enhanced Diagnostics program runs independently of the
operating system. You can run the IBM Enhanced Diagnostics program
from the IBM Product Recovery CD. You can also create an IBM Enhanced
Diagnostics diskette image from the IBM Software Selections CD or download
the image from the Word Wide Web. The user interface for running the
diagnostics utility programs is provided by WaterGate Software PC-Doctor.
Software problem
Action
Is your software
program OK?
To determine if problems are caused by installed
software, verify that:
1. Your computer has the minimum memory
requirements needed to use the software. See the
information supplied with the software to verify
memory requirements.
Note:
If you have just installed an adapter or
memory, you might have a memory
address conflict.
2. The software is designed to operate on your
computer.
3. Other software works on your computer.
4. The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with
the software for a description of the messages and
solutions to the problem.
If you cannot correct the problem, have the computer
serviced.
Universal Serial Bus
port problems
Action
The Universal Serial Bus
ports cannot be accessed.
Verify that the USB device is properly installed and
firmly seated.
If you cannot correct the problem, have the computer
serviced.
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