Trouble Shooting Guide
Probable Cause
Solutions
No water or not enough water
1. Feed water shut off
Turn on feed water
2. Storage tank valve shut off
Open tank valve
3. Plugged or crimped lines
Remove blockage or crimp in lines
4. Pre-filter cartridge clogged
Replace pre-filter cartridge
5. Low feed water pressure
Feed water pressure at membrane must be at least 50 psi
Low flow rate from faucet
1. Low air pressure in storage tank
Increase air pressure to 7 psi in storage tank with product
water drained
2. Storage tank valve partially closed
Open tank valve completely
High product water TDS
1. Insufficiently flushed filters
5 gallons (approx. 2 full tanks) must be drawn from spigot
to sufficiently flush filters
2. Increase in feed water TDS
Contact dealer for revised product water TDS
3. Membrane life expired
Replace membrane
Bad tasting water
1. Taste from glass or plastic containers
Contact dealer for explanation
2. Post carbon filter cartridge exhausted
Replace post carbon filter cartridge
3. Storage tank and/or system contaminated
Contact dealer for assistance
4. Membrane life expired
Replace membrane
Cloudy water
1. Dissolved air in feed water gets concentrated
Condition usually clears up eventually as feed water
in product water.
changes. Letting water stand will allow dissolved air to
dissipate.
Cloudy ice cubes
1. See cloudy water
See cloudy water
2. Certain ice cube shapes trap dissolved air
Change ice cube mold shape, make cubes manually
more than others. The larger, more squared
if using automatic ice cube maker, let stand to release
off cubes are clearest, smaller rounded surface
dissolved air before freezing
ice cubes are cloudier
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