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TROUBLESHOOTING

Problem: Louvers Are Not Working Properly

■

Check panel load.

Review the procedures at the bottom of page 44.

■

Check connectors.

With Palmetto

™

front tilt shutters, connectors attach the louvers to the

tilt bar.

➤

Duralink

™

cufflink connectors attach the louvers to the tilt bar at the front of the panel.

Check that the connectors are securely attached. Snap them back into place if they are
detached.

IMPORTANT:

To ensure the long life of shutters, the front tilt bar should not be used to

open the panel.

➤

With rear tilt bars, rear connectors attach the louvers to the tilt bar at the back of the
panel. Check that the connectors are securely attached.

■

Replace Duralink cufflink connectors (front tilt).

To make this process easier, it is

recommended that you use the Palm Beach

™

Cufflink Replacement Tool (PCN 9930011047,

contact Hunter Douglas to order). The following instructions explain how to replace the
cufflinks using this tool.

Pull the tilt bar with the broken cufflinks from the louvers, then label top of tilt bar for
easy identification when reattaching to shutter.

To stabilize the tilt bar, insert front-side down into channel of vinyl track

(fig.1, next

page)

To remove broken cufflink, insert beveled end of tool under cufflink

(fig.2, next page)

then press downward on handle of tool to pry cufflink free.

Cufflink

Connector

Содержание Palm Beach Polysatin

Страница 1: ...Palm Beach Polysatin Shutters Installation Operation Care ...

Страница 2: ...Door Shutters 29 Corner Windows 31 Bay Windows 33 Framed Stand Alone Specialty Shapes 36 Framed Specialty Shapes Over Standard Shutter 37 Unframed Specialty Shapes 38 Decorative Sill Cover 39 Finish Work 40 Operation and Care Operation 43 Care 43 Troubleshooting 44 PowerView Motorization Installation 50 Operation 52 Troubleshooting 54 Declarations 57 Questions Call the Hunter Douglas Custom Shutte...

Страница 3: ...nels are individually installed racked and the frame attachment is completed Duracatch lock adjustment or magnet mounting caulking and other finish work complete the installation Unpacking Carefully unpack the shutters The package will include Shutter panels Disassembled frames frames for specialty shapes are typically assembled Miscellaneous hardware hinge pins button plugs etc Tools and Material...

Страница 4: ... track system brackets to frame 2 Robertson drive Attaches stiles to rails also used as an installation screw 2 Robertson drive 8 x 2 Pan Head Screw Attaches Bi Fold or Bypass bracket to wall 2 Phillips drive Attaches T Post to frame 2 Phillips drive Attaches T Post block to frame 1 Robertson drive Attaches magnets as well as T Post brackets to T Post and sill or frame and Bi Fold Bypass carrier h...

Страница 5: ...h them to the frame and panels as shown below before proceeding 2 Insert the plastic corner keys into the ends of the top and bottom frames The Deluxe Casing Frame Colonial Z Frame Classic Z Frame Modern Z Frame and Standard Z Frame receive both the corner keys and metal brackets Insert the side frame pieces onto the corner keys and metal brackets if applicable of the top frame IMPORTANT With outs...

Страница 6: ...rames have no corner key punch The tabs must be removed from the corner keys to prevent distorting the frame Then apply a small amount of instant adhesive or contact cement to the inside of the frame Insert the corner key into the end of the frame and hold firmly until set 4 With the Deluxe Casing Frame Colonial Z Frame Classic Z Frame Modern Z Frame and Standard Z Frame secure the top frame metal...

Страница 7: ...PORTANT A long driver bit is required to get enough access to drive the screw NOTE See Step 8 on page 6 if T post blocks were not provided or for three sided frames or inside mounts with no frames 6 Attach the bottom frame to the side frames and T post repeating the methods described in Steps 2 through 5 7 Deluxe Casing Frame outside mount Standard L Frame and outside mount Deluxe Casing Sill Exte...

Страница 8: ...ch the brackets to the sill or casement using the slotted hole on the bracket to allow for side to side adjustment Be sure to square the T post before tightening the brackets T post brackets can also be used to attach T posts to frames when T post blocks are not provided IMPORTANT When a Decorative Sill Cover is used it must be placed between the window sill and T post before attaching the T post ...

Страница 9: ...p frame flush with the ends of the frame Use the four screws to attach the top frame and the track support spacers to the side frames With four sided systems attach the bottom frame to the side frames in the same way 2 If build out is needed for additional clearance secure the build out onto the back of the frame with screws as shown below Track System Bypass Shown 2 Screws Track Support Spacer Pr...

Страница 10: ...n all four sides or an equal reveal if a larger or smaller reveal was specified on the original order Inside IM Mount Center the frame in the opening Insert temporary shims between the shutter frame and the window to hold the frame centered 2 Attach the side frames at the top corners through the pre drilled holes IMPORTANT Tighten the screws snugly but do not overtighten Standard Z Frame IM Standa...

Страница 11: ... panel and frame hinges and insert the hinge pins 3 Close the panels and check for proper alignment If panels are misaligned rack the shutter by grasping the frame at the bottom corners and moving it from side to side until proper alignment is achieved NOTE In the following procedures after each fastener is placed close the panels and check the alignment If the alignment is lost remove the fastene...

Страница 12: ... on the wheel then rotate 180 counterclockwise to extend it Repeat until desired height has been achieved 7 Close the panels and if needed adjust the Duracatch locks with a Robertson screwdriver as described on page 9 so that all doors close easily yet stay firmly shut If necessary install panel lock ramps on the sill or casement see page 40 If necessary install magnets and strike plates see page ...

Страница 13: ... the correct height Insert an installation screw into the top and bottom holes only then set the screws into the mounting surface Tighten the screws snugly but do not overtighten Step B Mount the Panels 1 Hang the panels by fitting the pin end of the hinges into the hinge barrels 2 Square and align the panels to the opening Hang Strip Behind Panels If necessary adjust the bent leaf hinges by loose...

Страница 14: ...hat the panels are still level after each screw has been tightened Re adjust if necessary 4 With inside mounts install Duracatch panel lock ramps see page 40 5 With outside mounts install magnets and strike plates see page 41 6 Perform any other necessary finish work to complete the installation see page 42 ...

Страница 15: ...nel in place Adjust placement of the hinge if necessary If placement is accurate remove the panel and install the second screw into the bottom leaf of the top hinge Step B Install the Bottom Leaf of the Bottom Hinge 1 With the panel placed in the top hinge mark where the bottom of the bottom panel hinge is located 2 Align the top of the bottom leaf of the hinge with the mark and attach it using on...

Страница 16: ...afs onto the top leafs using the hinge pins Screw the bottom leafs in place If necessary shim using the provided hinge shims 2 Install Duracatch panel lock ramps see page 40 or magnets and strike plates see page 41 When the Duracatch panel lock system is used the plunger may be adjusted using a Robertson screwdriver as described on page 9 if minor support or leveling is required 3 Perform any othe...

Страница 17: ...header the top frame should be mounted into studs wherever possible 2 If an aluminum track is attached to the top frame remove it before proceeding Step B Install the Frame IMPORTANT Tighten the mounting screws snugly but do not overtighten Inside Mount 1 Center the frame in the opening 2 Using the provided screws attach the top of the frame to the opening and level Use shims as needed to ensure a...

Страница 18: ...ck secure only one of the side frames Step C Attach the Aluminum Track to the Frame 1 Before attaching the track make sure that you have inserted the correct number of carriers and top pivot pins For one way operation one pivot pin and one snubber are required For split operation two pivot pins are required but no snubber IMPORTANT Carriers have three wheels It makes no difference whether they are...

Страница 19: ...om Pivot Bracket Mount the bottom pivot bracket s centered on the screw indicator groove in the side frame s Floor Guide with Bottom Pivot Insert the bottom pivot s into the floor guide and tighten the screws with the pivot pin receiver s in the correct position Attach the floor guide to the floor centered on the screw indicator groove in the side frame s 3 Mount the first panel per side into the ...

Страница 20: ...alance 21 2 and the Decorative Valance 5 Both are mounted in a similar manner 1 Attach the valance returns Remove tabs from corner keys as described on page 4 Apply a small amount of instant adhesive or contact cement to inside of mitered corners of valance Insert the corner key into the end of the valance and hold firmly until set Glue and attach the valance returns 2 The supplied valance clips w...

Страница 21: ...ck Frame installations in order to allow proper clearance for panel operation 5 If you need to remove the valance after installation for each of the installed valance clips reach up under the bottom of the valance and locate the clip then press upward on the spring loaded valance clip release button shown below left and rock the bottom of the valance outward to release Step G Complete the Installa...

Страница 22: ...th outside mounts unless mounting into the header the top frame should be mounted into studs wherever possible 2 If aluminum tracks are attached to the top frame remove them before proceeding 3 Outside mounts OM only Attach support brackets to the top of the frame Position the brackets where they will be mounted into studs If stud spacing is 24 attach support brackets to each stud If stud spacing ...

Страница 23: ...T Install all mounting screws into studs or the window header 3 Place a four foot level on the top frame and secure the second fastener in the top frame at the other corner ensuring the top frame is level 4 Finish attaching the top frame by securing one screw at each stud 16 to 24 apart depending on the type of construction Space screws no more than 30 apart if mounting into the header Step C Atta...

Страница 24: ...repare the Shutter Panels IMPORTANT If an optional bottom track or floor guide will be used refer to Step G on page 25 before proceeding The Bypass Bottom Track and Hidden Panel Bypass Guide both require mounting components to the bottom of the shutter panels before they are hung from the carriers In addition any included privacy strips should be installed on the panels as indicated on page 23 bef...

Страница 25: ... the adhesive on the privacy strips Position the privacy strips on the panels as needed for the opening see illustrations below Press each privacy strip firmly against the stile Be sure to apply pressure at several places along the full length of the privacy strips Bypass Track Systems Privacy Strip Rear Panel Front Panel Front Panel Middle Panel Front Panel Rear Panel Rear Panel Privacy Strips Pr...

Страница 26: ...ck for Alignment 1 If necessary adjust the carrier bolts so that all panels are at the same height 2 Open the louvers of the back panel where panels overlap and slide the front panel until the stile is adjacent to or touching the open louvers If gaps appear between the front panel stile and the open louvers at the top or bottom adjust the carrier bolts until no gaps appears 3 Finalize alignment by...

Страница 27: ...k Guide on the bottom of each panel and attach it using screws or double sided tape 2 After mounting the shutter panels Attach one or more Bypass Bottom Tracks to the floor with screws Align the bottom tracks with the light stop channels on the frame as shown at right 3 After attaching the Bottom Tracks align the Bottom Track Guides into the Bottom Tracks as shown in the illustration above NOTE An...

Страница 28: ...ont of the guide 1 8 from the front of the stile or flush with the front edge of the bottom rail Attach the Back L Bypass Guide to the bottom of the back panel s Position the rear of the guide 3 8 from the back of the of the stile or 1 4 from the back edge of the bottom rail 2 When mounting the shutter panels Mount the back panel s first then fit the Front U Bypass Guide over the Back L Bypass Gui...

Страница 29: ...anels Attach one or more Floor Guides to the floor The Floor Guide will be sent with Standard Bypass systems the Floor Guide Open Triple will be sent with Bypass Open Louver and Bypass Triple Track systems Refer to the diagram below for placement Align the Floor Guide directly under the shutter panel overlap Position so that each panel will always be over at least one Floor Guide Secure to the flo...

Страница 30: ... the release button pointing downward as shown in the photo below The valance clip mount allows for a 3 16 height adjustment if needed To adjust loosen the screw slightly slide the valance clip up or down to desired position then re tighten the screw 4 Position the valance so that the groove on the back is hooked over the catch on the tops of the valance clips then rock the valance downward until ...

Страница 31: ...he door hardware French Door Shutters Secure the side frame next to the door knob Place the first screw by the door knob second screw near the top and third screw near the bottom French Door Cut Outs Secure the cut out side frame Place the first screw in the top installation hole second screw near the bottom and third and fourth screws above and below the cut out Tighten the screws snugly but do n...

Страница 32: ... the hinged side frame so that the gap between the other side frame and the panel is consistent Mark the proper position of the frame open the panel and attach the frame through the pre drilled hole 4 Attach all remaining fasteners IMPORTANT With each fastener that is placed close the panel and check the alignment If the alignment is lost remove the fastener re align the panel and re install the f...

Страница 33: ...ndicator line 2 Attach the left side of the right frame to the hang strip in a similar fashion Step B Install Frames Inside or Outside Mount 1 Center the attached frames L frame and Z L frame combinations over or into the openings and even out your reveal 2 Secure the top and bottom inside corners of the left and right frame Step C Mount the Left Corner Panel s 1 First retract the Duracatch locks ...

Страница 34: ...astener that is placed close the panels and check the alignment If the alignment is lost go back to the fastener remove re align and re install Step E Mount the Right Corner Panel s Repeat Step C for the right panel s Step F Rack and Secure the Right Corner Panel s Repeat Step D for the right panel s Step G Complete the Installation 1 To release all Duracatch panel lock assemblies insert a 2 Rober...

Страница 35: ...hten Step B Mount the Middle Bay Panel s 1 First retract the Duracatch locks on the top and bottom of all panels Refer to the procedures in Step 1 on page 9 2 Place the panel s into the middle bay frame by fitting the pin end of the hinges into the hinge barrels Step C Rack and Secure the Middle Bay Panel s 1 After mounting the panel s close the panel s and check for proper alignment If misaligned...

Страница 36: ...of the frame with support blocks OM or shims IM before inserting the panel s 2 Place the panel s into the left frame by fitting the pin end of the hinges into the hinge barrels Step F Rack and Secure the Left Bay Panel s 1 After mounting the panel s close the panel s and check for proper alignment If misaligned grasp the left side of the left frame at the top and bottom and rack the frame up and d...

Страница 37: ...panel lock assemblies insert a 2 Robertson bit into the square hole then push in and rotate the plunger assembly 180 counterclockwise 2 Close the panels and if needed adjust the Duracatch locks with a Robertson screwdriver as described on page 9 so that all doors close easily yet stay firmly shut 3 If necessary install magnets and strike plates see page 41 4 Perform any other necessary finish work...

Страница 38: ... the frame 4 Move the bottom of the frame left or right to create the proper gaps around the panel Mark the bottom frame location where the proper gaps are created Remove the panel from the frame 5 Move the bottom frame to align it with the mark and drive a screw through the middle of the bottom frame to hold it in the correct position 6 Place the panel back into the frame and double check that it...

Страница 39: ...ing loaded plungers on the shape snap into grooves on the frame 4 Move the top of the shaped panel s frame left or right to create the proper gaps around the shape Mark the top frame location where the proper gaps are created Remove the shaped panel from the frame 5 Move the top of the frame to align it with the mark and screw through the top center to hold the frame in the correct position 6 Plac...

Страница 40: ...ont of the magnet will be located here Measure for magnet position at the top center of the shape in the same way If more than three magnets are provided space them evenly in the opening 5 Attach all magnets to the opening using the supplied magnet screws 6 Attach strike plates to the shape so that they will align with the magnets when the shaped panel is installed 7 Install the unframed specialty...

Страница 41: ...tter frame Select the method that is best for your installation 4 If provided attach light stop to the Decorative Sill Cover 5 Outside mount applications may require a filler strip that should be attached to the inside bottom lip of the Decorative Sill Cover to fill the space between the sill cover and the wall 6 For outside mount applications without an existing sill attach a section of filler st...

Страница 42: ...ock ramp on the sill with the sloped edge facing front The front edge of the ramp should be 1 8 behind the front edge of the panel Center the panel lock ramp on the line marking the plunger location Mark the center of the ramp s screw holes Repeat for all panel lock ramps 3 Drill pilot holes for each panel lock ramp using a 3 32 drill bit 4 Attach the panel lock ramps to the sill using the screws ...

Страница 43: ...om the mark toward the center of the shutter panel With three sided frames install the magnet to the sill 3 8 in from the mark Align the magnet with the frame s light block 4 Install the strike plates on the rear of the panels so that they align with the magnets The corner of the plate should be 3 8 in from the stile and the edge of the top or bottom rail With three sided frames install the bottom...

Страница 44: ...mbs or between mitered corners 4 Wash any dirt or grease from the shutter using a clean cloth and mild detergent solution Never use ammonia based products 5 Invite the home owner to inspect the installation Give the home owner the Hunter Douglas warranty card and explain the added protection provided by the Palm Beach Promise which covers shutter panel and frame members against warping cracking fa...

Страница 45: ...the stiles Care Clean using a dry soft feather duster clean cloth dust cloth or dusting mitt A vacuum with the soft brush attachment can also be used Palm Beach Polysatin Shutters may be washed using a mild detergent solution Never use ammonia based products Ultrasonic cleaning or use of chemical solvents and scrubbing cleansers are not recommended This will damage the product Palm Beach Polysatin...

Страница 46: ... the magnet installation section on page 41 The magnet is at a slight angle with only one side of the magnet touching the strike plate Loosen one of the screws on the magnet to allow it to be straightened so that it makes full contact with the strike plate The strike plate is not flush with the panel so that only one side touches the magnet Adjust the screws so that the strike plate becomes flush ...

Страница 47: ...this use your hand to support the middle of the panel s outside stile and bend the top or bottom back into position until the panel remains closed Problem Panels Are Too Tight Check that the frame is installed properly If the frame is not installed correctly it may cause the inside opening of the frame to be too narrow at a specific point causing the panels to be too tight To check if the installa...

Страница 48: ...to the tilt bar at the back of the panel Check that the connectors are securely attached Replace Duralink cufflink connectors front tilt To make this process easier it is recommended that you use the Palm Beach Cufflink Replacement Tool PCN 9930011047 contact Hunter Douglas to order The following instructions explain how to replace the cufflinks using this tool 1 Pull the tilt bar with the broken ...

Страница 49: ...ink in hole at end of tool handle fig 4 then use tool to press cufflink into hole on tilt bar fig 5 To ensure the cufflink is properly attached press until two clicks are heard 5 Replace the tilt bar Insert the connectors into the louvers by holding the louvers in place and firmly pressing the connector into the notch on each louver ensuring that top of tilt bar is oriented to the top of the shutt...

Страница 50: ...notch on the louver Problem Track System Panels Drift If Bi Fold or Bypass panels do not stay in place due to out of square openings or other factors a Friction Brake may be installed on one or more track system carriers to provide slight resistance and prevent panel drift 1 Align the friction brake so it is parallel to the track and press open end of notch partially onto the carrier stem with fin...

Страница 51: ...ches Scotch Brite 7448 light gray hand pads can be used to remove minor scratches Gently rub the Scotch Brite pad over the scratch in the direction of the extrusion Apply minimal pressure when rubbing to avoid dulling the finish Using very light pressure carefully blend the repair area into the surrounding material The entire piece may need to be treated Remove deeper scratches If a scratch cannot...

Страница 52: ...in the bottom rail Remove the battery cover from the top and or bottom rail by sliding in direction of the unlock icon indicated on the battery cover CAUTION When removing the battery cover use two hands to prevent the battery cover and wand from falling Plug the Power Cable into the Battery Wand Locate the power cable inside the rail and plug it into the socket on the battery wand Place the batte...

Страница 53: ...on If the louvers do not operate see Troubleshooting on page 54 Coupled Panels Coupled panels will have couplers in the stiles where the two panels meet to transfer the louver rotation from the panel with the motor to the adjoining panel The couplers are spring loaded so they will recess into the stiles when the panels are closed Make sure the couplers are aligned when closing the panels to ensure...

Страница 54: ...ll also operate simultaneously if their individual group buttons are selected or the all button is selected 1 Press and hold STOP on the remote until the indicator lights blink approximately 6 seconds The remote is now in program mode 2 Press the desired group number 1 6 on the remote The backlit group number will flash to show it is selected 3 While pressing the programming button on the rail wit...

Страница 55: ...ntrol Guide on how to set a new favorite position NOTE When pressing the OPEN or FAVORITE buttons louver recalibration will occur All louvers will first tilt upward to the fully closed position then the motor will run for approximately 6 seconds before the louvers move to the desired position Further Operation and Programming Information PowerView Pebble Remote and or PowerView Surface Remote Oper...

Страница 56: ...ver section programming is erased from memory 2 Refer to Joining a Louver Section to a Group on page 2 to program the louver section to a group Troubleshooting If your louvers do not operate correctly With PowerView shutters first review the guide that came with your control device Perform the louver function reset to ensure that louvers have full range of motion Refer to the following troubleshoo...

Страница 57: ... the battery wand Replace the batteries Check that the battery wand is securely connected to the power cable and the cables are not pinched or caught in the rail The louver section may need to be reset Refer to Resetting the Louver Section If Necessary on page 54 Problem Louvers do not have full range of motion when performing the louver function reset Solution Check for external obstructions such...

Страница 58: ... cap from the battery wand Install the batteries according to the instructions on the battery wand label Press the cap on until it latches NOTE Hunter Douglas recommends AA alkaline batteries for use with our battery powered shutters These will provide more than one year of operation depending on usage Lithium and rechargeable batteries are not recommended Cap Latch Battery Wand Squeeze ...

Страница 59: ...dio frequency RF Exposure Guidelines This equipment should be installed and operated keeping the radiator at least 20 cm or more away from person s body RF Exposure requirements are met when installed in mobile equipment This module cannot be installed in portable equipment without further testing and a change to FCC s grant of authorization Industry Canada Under Industry Canada regulations this r...

Страница 60: ...shion products are covered for defects in materials workmanship or failure to operate for as long as the original retail purchaser owns the product unless shorter periods are provided below All internal mechanisms Components and brackets Fabric delamination Operational cords for a full 7 years from the date of purchase Repairs and or replacements will be made with like or similar parts or products...

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