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www.humancaregroup.com
HeliQ
Troubleshooting
Description
Indicator
Action
Nothing happens when you press the
Up button or the Down button on the
hand control or the control panel
Not lit
1) Check that the mains switch is on.
2) The batteries are fully discharged. Charge the lift
immediately
3) The emergency stop is pushed in. Deactivate by
turning the red button clockwise.
Nothing happens when you press the
Up button or the Down button on the
hand control
Flashing green
Flashing yellow
Flashing red
Check the hand control. If the hand control is
defective it needs to be replaced. Contact a service
technician.
Nothing happens when you press the
Up button or the Down button on the
hand control or the control panel.
Constant red
1) Lift motor is overheated. Wait a while and try
again.
2) Lift is overloaded. Lower using the emergency
lowering button
Nothing happens when you press the
Up button or the Down button on the
hand control or the control panel.
Constant yellow
Charging in progress. Interrupt charging.
Nothing happens when you press the
Up button on the hand control or the
control panel.
Flashing green
Flashing yellow
Flashing red
The lift is in its maximum upper position. Press the
Down button on the hand control or the control
panel to lower the lift.
Nothing happens when you press the
Down button on the hand control or
the control panel.
Flashing green
Flashing yellow
Flashing red
1) The lift is in its maximum lower position. Press the
Up button on the hand control or the control panel
to raise the lift.
2) Lift is unloaded. Pull gently on the hook on the lift
belt or hang up a lift bar and press the Down button
on the hand control or control panel to lower it.
The indicator switches from flashing
green or yellow to flashing red.
Flashing red
The batteries need charging but you can still lift the
client a few times. The lift should be set to charge as
soon as possible.