Possible solutions
Probable cause
Flagged parameter
If all cable connections are tight, the
antenna may need to be repointed
by a qualified installer.
Wait. When the weather clears, the
signal strength should return to
normal.
Weather interference – occurs if
rain, snow, or wind is heavy enough
to interfere with signal reception.
Make sure the receive cable is
tightly connected to the router’s rear
Receive IFL cable is loose, faulty,
or has been disconnected.
panel. Any other cable connections
must be checked by a qualified
installer.
Antenna pointing by a qualified
installer is required.
Antenna has been severely
deflected.
In most cases this problem must be
corrected by a qualified installer or
Foreign object is blocking the
antenna
other professional (for example, a
tree specialist).
Make sure you are using the correct
power supply. (See
Wrong power supply
on page 6.) If none of
the solutions listed here corrects the
problem, contact your service
provider.
Wait for the weather to improve. If
PTP SNR is flagged and you
Average SNR is too low. Severe
weather condition.
PTP SNR
experience service problems but
the weather is good, contact your
service provider.
Transmission Information page
The Transmission Information page shown in
Figure 18: Transmission Information page
on
page 28 displays information about data transmissions from the satellite router. The information
on this screen may be useful to a service provider representative if you need help in resolving a
problem.
27
HN9500 Satellite Router User Guide
1037737-0001 Revision E
Chapter 2
System Control Center