Troubleshooting
3500988-0001 Revision A
57
Troubleshooting
Problem
Possible Cause
Possible Solution
Terminal will not turn on
Battery not connected properly
Battery not charged
Check battery is correctly
installed
Connect AC/DC converter to
charge the battery
Cannot get SIM card to lock
into position
SIM is not correctly oriented for insertion
Ensure the SIM is pressed
firmly into the SIM slot
Ensure the SIM is oriented as
shown in the Setup section
The BGAN LaunchPad or
web UI will not connect to
the terminal
No interface connection between the terminal
and computer
Your computer is configured with a static IP
address in the wrong subnet. Default UT IP
address is:
192.168.128.100
Ensure there is a WLAN or
Ethernet connection between
the terminal and computer, see
page
11.
Check the IP configuration
settings on your computer.
Enable DHCP or use a static
IP address in the same subnet
as the UT local IP address.
Default UT IP address is:
192.168.128.100
Terminal is connected to the
BGAN network, but cannot
obtain the requested Quality
of Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If problem
persists, contact your service
provider.
The Inmarsat Network only
supports 256K for Class 1
terminals and 128K is the max
for Class 2 UT’s
Terminal does not obtain a
GPS fix
Terminal’s location limits visibility of 3 or
more GPS satellites.
Move the terminal to a
location where there are fewer
obstructions such as trees or
tall buildings, so that there is a
clear view of the sky.
Analog handset has no dial
tone
Handset does not trigger the terminal’s off
hook detection circuitry
Disable “analog power
savings” on the Telephony
Settings page.