HUAWEI RP100-55T Room Presence
User Guide
12 Maintenance and Troubleshooting
Issue 01 (2013-12-20)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd
86
Problem
Possible Cause
Solution
Multiple conferences are
currently being held and the
videoconferencing system
cannot provide sufficient port
resources.
If the port resources are
insufficient, wait until the
resources are available or reduce
the number of sites attending the
conference and then add sites as
required after the conference is
initiated successfully.
12.2.7 Conference Control
Table 12-12 describes the troubleshooting of common problems arising relating to conference
control.
Table 12-12
Troubleshooting of common problems arising relating to conference control
Problem
Possible Cause
Solution
After the local site
joins a conference,
the
View Site
function cannot be
used to view another
site.
A site in the conference is
being broadcast. In this case,
all the sites (except for the
chair site and the broadcasting
site) must view the
broadcasting site.
Contact and ask the chair site to
stop broadcasting the site.
The chair site has performed
the
Give Floor
operation. In
this case, a non-chair site
cannot view other sites.
Contact and ask the chair site to
perform the
Discussion
operation.
The chair site has performed
the
Voice Activation
operation.
Contact and ask the chair site to
disable the voice activation
function.
No video is sent from the site
to be viewed.
Contact and ask the relevant site
administrator to troubleshoot the
site video.
The
View Site
function is
restricted on the network
management system.
Contact the administrator of the
videoconferencing system.
12.2.8 Restoring Default Settings
You can use the
Restore Default
function to restore the default settings of the software.
This function does not affect the information saved in the address book.
To restore the default settings:
Select from the home screen, choose
Settings
>
Installation
>
Restore Default
. In the
displayed dialog box, enter the serial number of the RP100-55T, and then select
OK
.