4
Collecting Information
About This Chapter
If a fault occurs on a server, collect logs for fault diagnosis.
Collect logs immediately upon fault occurrence to obtain the original data.
4.1 Collecting Basic Information
4.2 Collecting OS Logs
4.3 Collecting Hardware Logs
4.4 Collecting Switch Module Logs (for E9000+MM910)
4.5 Collecting Switch Module Logs (for E9000+MM910/MM921)
4.6 Collecting Qlogic HBA Logs
4.7 Collecting Other Logs
4.1 Collecting Basic Information
The customer needs to collect basic information listed in
before
submitting a service request.
Table 4-1 Server fault records
Server fault records
Trouble Ticket
No.
Example:
123456
Fault Report
Time
Example:
2015-10-18
20:30:00
Customer Name
Full name of your
organization
Address
Example:
20 Baker
Street, New York
Customer
Contact/ASP
Name
Example:
John
Smith
Contact Info
Phone number
and email address
Huawei Servers
Troubleshooting
4 Collecting Information
Issue 20 (2020-09-25)
Copyright © Huawei Technologies Co., Ltd.
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