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Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues.

Topics

Calling support on page 74

Locating ID labels on page 75

Locating warranty information on page 76

Diagnosis guidelines on page 76

Troubleshooting checklist on page 78

HP troubleshooting resources and tools on page 78

Using HP PC Hardware Diagnostics (UEFI) on page 91

Diagnostic codes and errors on page 92

Содержание Z230 SFF Workstation

Страница 1: ...HP Z230 Workstation Maintenance and Service Guide ...

Страница 2: ...ted warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality Go to http www microsoft com for details Windows 7 This computer may ...

Страница 3: ...sml Guide topics Hardware overview on page 1 System management on page 20 Component replacement information and guidelines on page 53 Diagnostics and troubleshooting on page 73 Configuring password security and resetting CMOS on page 100 Linux technical notes on page 104 Configuring RAID devices on page 108 System board designators on page 114 NOTE View the HP Workstation User Guide for your works...

Страница 4: ...iv About this guide ...

Страница 5: ...7 Environmental specifications 18 Ensuring proper ventilation 19 2 System management 20 Power management and performance features 20 ERP compliance mode 20 Hyper Threading Technology HTT 21 SATA Power Management 21 Intel Turbo Boost Technology 21 HP Cool Tools Windows 7 only 21 Non Uniform Memory Access NUMA 22 BIOS ROM 22 Computer Setup f10 Utility 23 Using Computer Setup f10 Utility 23 Computer ...

Страница 6: ...ssword using Computer Setup f10 Utility 46 Establishing a power on password using Computer Setup f10 Utility 47 Entering a power on password 47 Entering a setup password 48 Changing a power on or setup password 48 Deleting a power on or setup password 48 National keyboard delimiter characters 49 Clearing passwords 50 Chassis security 50 Smart Cover Sensor optional 50 Side access panel solenoid loc...

Страница 7: ...replacement tips 65 Drive installation and cabling scenarios 66 SFF workstations SATA cable connection guidelines 66 Tower workstations SATA cable connection guidelines 66 Memory 66 Supported DIMM configurations 66 BIOS errors and warnings 67 DIMM installation guidelines 67 SFF workstation DIMM installation order 68 Tower workstation DIMM installation order 68 Power supply 69 Power supply specific...

Страница 8: ...er supply problems 89 Testing power supply 89 Using HP PC Hardware Diagnostics UEFI 91 Downloading HP PC Hardware Diagnostics UEFI to a USB device 91 Diagnostic codes and errors 92 Diagnostic LED and audible beep codes 92 LED color definitions 95 POST error messages 95 5 Configuring password security and resetting CMOS 100 Preparing to configure passwords 100 Resetting the password jumper 101 Clea...

Страница 9: ...Intel SATA RAID 110 Configuring system BIOS 110 Configuring RAID with the Intel utility 111 Software RAID solution 112 Software RAID considerations 112 Performance considerations 112 Configuring software RAID 112 Appendix C System board designators 114 SFF workstation system board designators 114 Tower workstation system board designators 115 Index 117 ix ...

Страница 10: ...x ...

Страница 11: ...presents an overview of workstation hardware components Topics Small form factor workstation components on page 2 Tower workstation components on page 10 Environmental specifications on page 18 Ensuring proper ventilation on page 19 1 ...

Страница 12: ...nents for the small form factor SFF workstation go to http partsurfer hp com Topics Front panel components on page 3 Rear panel components on page 4 Chassis components on page 5 System board components on page 6 System board architecture on page 8 Workstation specifications on page 9 2 Chapter 1 Hardware overview ...

Страница 13: ...ctor software selectable default mode is microphone 2 Power button 6 Headphone connector 3 Hard drive or optical drive activity light 7 Optional memory card reader or optional second hard drive 4 USB 3 0 ports 2 8 USB 2 0 ports 2 Small form factor workstation components 3 ...

Страница 14: ...2 4 Cable lock slot 11 Serial port monitor 5 USB 2 0 ports 2 12 USB 3 0 ports 2 6 Padlock loop lock 13 Audio line out connector 7 Audio line in connector NOTE The labels for the rear panel connectors use industry standard icons and colors NOTE The DP ports are not supported when the system is configured with Intel Xeon E3 12x0 v3 processors Also if a discrete graphics card is installed these ports...

Страница 15: ...rtsurfer hp com The following image shows the components of a typical SFF computer layout Drive configurations can vary 1 Access panel 6 Optical drive 2 Power supply 7 Hard drive 3 System board 8 Optional memory card reader or second hard drive 4 Chassis 9 Front bezel 5 Airflow guide Small form factor workstation components 5 ...

Страница 16: ...o 24 Front power button LED 4 Front speaker PCI PCIe 25 Main power 5 Front USB 2 0 17 PCIe3 x16 26 Power COMM 6 Front USB 3 0 18 PCIe2 x4 1 27 SATA power 7 Internal USB 2 0 19 PCIe2 x1 Security 8 Internal USB 3 0 20 PCIe2 x16 4 28 Chassis solenoid lock 9 Keyboard mouse NOTE For related expansion card slot information see Expansion slots on page 60 29 Hood sensor 10 Network rear USB 2 0 Service 6 C...

Страница 17: ... Cooling 30 Clear CMOS button 12 Rear audio 21 Processor fan 31 Crisis recovery jumper 13 Rear USB 2 0 3 0 32 ME AMT flash override 14 Serial 33 Password jumper 15 Serial option Small form factor workstation components 7 ...

Страница 18: ...k diagram NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe lanes supported 8 Chapter 1 Hardware overview ...

Страница 19: ...Ms 1600 MHz 2 4 8 GB ECC unbuffered DIMM 1600 MHz 2 4 8 GB non ECC unbuffered DIMM Graphics cards Supports PCIe Gen3 PCIe3 bus speeds can support dual PCIe Gen2 graphics cards in mechanical PCIe x16 slots Multiple graphics cards provided their total power usage is within 45 W Up to two displays with integrated Intel HD graphics depending on processor type Up to six 2D displays or four 3D displays ...

Страница 20: ...d accessories and components for the computer go to http partsurfer hp com Topics Front panel components on page 11 Rear panel components on page 12 Chassis components on page 5 System board components on page 6 System board architecture on page 8 10 Chapter 1 Hardware overview ...

Страница 21: ...On Charging port 1 2 Second optical drive or optional component 7 USB 2 0 port 1 3 Slim optical drive 8 USB 3 0 ports 2 4 Hard drive or optical drive activity light 9 Headphone connector 5 Power button 10 Microphone connector Tower workstation components 11 ...

Страница 22: ...tor 13 Cable lock slot 6 USB 3 0 ports 2 14 Padlock loop 7 Microphone connector 15 USB 2 0 ports 2 8 Audio line out connector 16 Audio line in connector NOTE The labels for the rear panel connectors use industry standard icons and colors NOTE The DP and DVI I ports are not supported when the system is configured with Intel Xeon E3 12x0 v3 processors Also if a discrete graphics card is installed th...

Страница 23: ... layout Drive configurations can vary Item Description Item Description 1 Side access panel 6 Slim optical drive 2 Power supply 7 Front bezel 3 Chassis 8 Hard drive HDD 4 Optical drive 9 Solid state drive SSD 5 Optional media reader or second hard drive 10 System board Tower workstation components 13 ...

Страница 24: ...Dual Mode DisplayPort 15 AHCI 6Gb s 24 Battery 2 Single Link DVI I 25 Processor 3 Front audio PCI PCIe 26 Front power button LED 4 Front speaker 16 PCIe2 x4 1 27 Main power 5 Front USB 2 0 17 PCIe3 x16 Security 6 Front USB 3 0 18 PCIe2 x1 28 Chassis solenoid lock 7 Internal USB 2 0 19 PCIe2 x16 4 29 Hood sensor 14 Chapter 1 Hardware overview ...

Страница 25: ...see Expansion slots on page 60 30 Clear CMOS button 10 Network rear USB 2 0 31 Crisis recovery jumper 11 Parallel optional Cooling 32 ME AMT flash override 12 Rear audio 21 Processor fan 33 Password jumper 13 Rear USB 2 0 3 0 22 Front fan option 14 Serial optional 23 Rear fan Tower workstation components 15 ...

Страница 26: ...rs indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe lanes supported 16 Chapter 1 Hardware overview ...

Страница 27: ... MHz 2 4 8 GB ECC unbuffered DIMM 1600 MHz 2 4 8 GB non ECC unbuffered DIMM Graphics cards Supports PCIe Gen3 PCIe3 bus speeds can support dual PCIe Gen2 graphics cards in mechanical PCIe x16 slots Multiple graphics cards provided their total power usage is within 150 W Up to two displays with integrated Intel HD graphics depending on processor type Up to six 2D displays or four 3D displays NOTE M...

Страница 28: ...tive Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms 62 cm sec Non operating sine 160 cm s 2 3ms 105g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 5g rms 5 300 Hz up to 0 0025 g Hz Non Operating random 2 0g rms 5 500 Hz up...

Страница 29: ...s listed in this document NOTE The ambient upper limit of 35 C 95 F is only good up to 1524 m 5000 ft elevation There is a 1 C 33 8 F per 304 8 m 1000 ft derating above 1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C 86 F For cabinet installation be sure that adequate cabinet ventilation and the ambient temperature within the cabinet does not exceed specified...

Страница 30: ...le 3 Press f10 to accept the change 4 Select File Save Change and Exit and then press enter to accept the change 5 If using Windows 8 or Windows 8 1 boot to Windows and search in the Start Menu for the setting Change what the power buttons do Uncheck Turn on fast startup recommended If the checkbox is not available select Change settings that are currently unavailable at the top of the window Disa...

Страница 31: ...anagement Intel Turbo Boost Technology Your workstation supports Intel Turbo Boost Technology This feature enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their performance Turbo Boost is enabled and disabled with Computer Setup f10 Utility Go to http www hp...

Страница 32: ...formance NUMA is enabled if Memory Node Interleave is disabled in the system BIOS To do this press f10 during startup to enter Computer Setup f10 Utility Select Advanced Chipset Memory Use the arrow keys to set Memory Node Interleave to Disable Press f10 to exit the menu and then select File Save Changes and Exit Your change takes effect when the computer restarts BIOS ROM The BIOS ROM is a collec...

Страница 33: ...abled during POST press any key except f1 through f12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access t...

Страница 34: ...de changes that you do not want applied select Ignore Changes and Exit To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults NOTE Not all settings shown in the following sections are available for all models CAUTION Do NOT turn the computer power OFF while the BIOS is saving Compute...

Страница 35: ... BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the fa...

Страница 36: ...isk will be inaccessible CD ROM Model firmware version serial number connector color not included for USB CD ROM SSD Life Used NOTE Displays for solid state drives SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives Default Values ATA disks only See Translation Mode above for details SATA Defaults Storage Options eSATA Port Allows you to set a SATA port a...

Страница 37: ...luded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individuall...

Страница 38: ...used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked Setup Browse Mode appears if a setup password is set allows viewing ...

Страница 39: ...MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR has been p...

Страница 40: ...s of the Embedded Security Device Default is disabled NOTE To enable this option a Setup password must be set No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is d...

Страница 41: ...p allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is disabled NOTE If Windows 8 detects a serious error it will interrupt the boot process...

Страница 42: ... 2 seconds green LED Repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 ...

Страница 43: ... able to use the suspend sleep feature or the Remote Management features POST Delay in seconds This feature adds a user specified delay to the POST process This delay is sometimes needed for hard drives that spin up so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select f10 to enter Computer Setup f10 Utility Default is None Remote ...

Страница 44: ...re is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller Management Operations Allows you to set AMT Enable Disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not pr...

Страница 45: ...nection Port Configuration Menu UEFI Driver Adapter PBA Chip Type PCI Device ID PCI Bus Device Function Link Status Enable Disable Factory MAC Address NIC Configuration Link Speed Wake on LAN Enable Disable Blink LEDs Range 0 15 seconds Computer Setup f10 Utility 35 ...

Страница 46: ...ng software on page 39 HP Client Management Solutions on page 39 Altiris Client Management Solutions on page 39 HP SoftPaq Download Manager on page 39 System Software Manager on page 40 ROM Flash on page 40 FailSafe Boot Block on page 41 Workstation security on page 41 Fault notification and recovery on page 51 Programmable power button Windows only on page 52 NOTE Support for specific features de...

Страница 47: ...or specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used for system setup and configurati...

Страница 48: ...press and hold f10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Storage Device Follow the instructions on the screen to create the configuration file cpqsetup txt and write it to a USB storage device 4 Turn off the computer you are configuring and insert the removable USB media devi...

Страница 49: ...software such as device drivers and ROM BIOS Remote changing of boot order Configuration of system BIOS settings Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP client PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address the followin...

Страница 50: ...shing a setup password in Computer Setup f10 Utility you can protect unauthorized users from modifying the BIOS settings To upgrade the BIOS download the latest SoftPaq images from http www hp com support workstation_swdrivers Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers from a centralized network management console resulting in a ...

Страница 51: ...image CD or USB key Recovering the computer by using FailSafe Boot Block recovery mode To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the DVD drive or insert a USB BIOS image flash drive such as an HP DriveKey into a USB port 3 Turn off the computer and then turn it back on If no...

Страница 52: ...ensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Smart Cover Sensor and the side access panel solenoid lock Hood Lock are available as options on select systems You can manage security settings as follows Locally with Computer Setup f10 Utility Remotely with HP CM...

Страница 53: ...d on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the ...

Страница 54: ...stricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup f10 Utility menu You are presented with options to set the master password and to enable ...

Страница 55: ...tion When the computer starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data from a locked drive cannot be accessed In a single drive computer...

Страница 56: ...etup password using Computer Setup f10 Utility Establishing a setup password through Computer Setup f10 Utility prevents reconfiguration of the computer through the use of Computer Setup f10 Utility until the password is entered To establish a setup password using Computer f10 Setup menu 1 Turn on or restart the computer 2 As soon as the computer is turned on press and hold f10 until you enter Com...

Страница 57: ...oard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer Setup f10 Utility menu 1 Turn on or restart the computer 2 As soon as the computer is turned on press and hold f10 until you enter Computer Setup f10 Utility Press enter to bypass the title screen if necessary If you do...

Страница 58: ...assword go to step 4 3 To change the setup password as soon as the computer is turned on press and hold f10 until you enter Computer Setup f10 Utility Press enter to bypass the title screen if necessary If you do not press f10 at the appropriate time you must restart the computer and then press and hold the f10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboa...

Страница 59: ...cter current password For information about the alternative delimiter characters see the following section 4 Press enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian...

Страница 60: ...word When the computer restarts a message indicates that the computer has been opened or the access panel has been removed You must enter the setup password to continue Smart Cover Sensor settings are changed using Computer Setup f10 Utility Setting the protection level To set the Smart Cover Sensor protection level 1 Turn on or restart the computer 2 During startup press and hold the f10 key unti...

Страница 61: ...area Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network that is managed by HP CMS the computer sends a fault notice to the network management application With HP CMS you can also remotely schedule diagnostics to run...

Страница 62: ... If you choose Sleep or Hibernate you can press the power button to initiate standby and then press it again to exit standby and return to your work To completely turn off the workstation select Start Shut Down CAUTION To reduce the risk of data loss do not use the power button to turn off the computer unless the system is not unresponsive NOTE If the computer is unresponsive press and hold the po...

Страница 63: ... step by step procedures IMPORTANT Removal and replacement procedures are now available in videos on the HP website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml This chapter includes these topics Topics Warnings and cautions on page 54 Service considerations on page 54 Product recycling on page 57 Component replacement guidelines on page 57 53 ...

Страница 64: ... Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly might cause the computer to fall causing possible injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer CAUTION Static electricity can damage the electronic components of the...

Страница 65: ... handling or touching a sensitive component or assembly ground yourself by touching a grounded metal object Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maxi...

Страница 66: ...ended ESD prevention materials and equipment Antistatic tape Antistatic smocks aprons and sleeve protectors Non conductive bins and other assembly or soldering aids Non conductive foam Non conductive tabletop computers with a ground cord of one megohm 10 resistance Static dissipative table or floor mats with a hard tie to ground Field service kits Static awareness labels Wrist straps and footwear ...

Страница 67: ...age 57 Cable management on page 58 CPU processor and CPU heatsink on page 59 Expansion slots on page 60 Hard drives and optical disc drives on page 65 Memory on page 66 Power supply specifications on page 69 System board on page 70 Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years Observe the following warning and...

Страница 68: ... power supply and drive cage to prevent them from being cut or crimped when the component is lowered into its normal position In all cases avoid bending or twisting the cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supp...

Страница 69: ... then move on to the next Instead tighten all screws a little at a time ensuring that the CPU remains level CAUTION Observe the following cautions when removing or replacing the CPU If you are installing a second CPU it must be of the same type as the first CPU Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove ...

Страница 70: ...certified as After Market Options are supported Install a second graphics card in the other PCIe x16 slot Install a card in a slot that most closely matches its interface technology Install a PCIe Gen1 x16 or a PCIe Gen1 x8 card in the PCIe Gen3 x16 slot Install a PCIe Gen1 x4 card in the PCIe Gen2 x4 slot Install a PCIe Gen1 x1 card in the PCIe Gen2 x1 slot Install a PCI card in the PCI slot When...

Страница 71: ...patibility Electrical compatibility 1 PCIe2x16 4 x16 x4 2 PCIe2x1 x1 x1 3 PCIe2x4 1 x4 x1 4 PCIe3x16 x16 x16 NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe2 lanes supported Component replacement guidelines 61 ...

Страница 72: ...ard Only 2 Second PCIe graphic card Only 3 PCIe audio card 1st 2nd 4 PCIe NIC card 1st 2nd 5 PCIe 1394a card 1st 2nd 6 Second serial port kit 1st 2nd 7 Parallel port kit 1st 2nd 8 eSATA bulkhead kit 1st 2nd 3rd NOTE Slot sequenced from the board edge to the rear I O aperture 62 Chapter 3 Component replacement information and guidelines ...

Страница 73: ...x1 4 PCIe3x16 x16 x16 5 PCIe2x4 1 x4 x1 NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe2 lanes supported Slot four is the primary graphics slot slot two is the secondary graphics slot Slot 5 uses open ended PCIe connecto...

Страница 74: ...Only 2 Second PCIe graphic card Only 3 PCIe NIC card 3rd 1st 2nd 4 PCIe 1394 card 2nd 3rd 1st 5 PCIe audio card 2nd 3rd 1st 6 eSATA bulkhead kit 1st 2nd 3rd 7 Parallel port kit Only 8 Second serial port kit 1st 2nd NOTE Slot sequenced from the board edge to the rear I O aperture 64 Chapter 3 Component replacement information and guidelines ...

Страница 75: ... use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If you must mail a drive use a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removal and replacement tips To verify the type size and capacity of the storage devices installed in ...

Страница 76: ...tion guidelines Configuration PCA SATA connector SATA 0 SATA 1 SATA 2 SATA 3 SATA 5 HDD x1 ODD x1 1st HDD 1st ODD e SATA HDD x1 ODD x2 1st HDD 1st ODD 2nd ODD e SATA HDD x2 ODD x1 1st HDD 2nd HDD 1st ODD e SATA HDD x2 ODD x2 1st HDD 2nd HDD 1st ODD 2nd ODD e SATA HDD x3 ODD x1 1st HDD 2nd HDD 3rd HDD 1st ODD e SATA HDD x3 ODD x2 1st HDD 2nd HDD 3rd HDD 1st ODD 2nd ODD Memory Supported DIMM configu...

Страница 77: ...MMs CAUTION HP ships only DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP Install only HP approved DDR3 DIMMs See http www hp com go quickspecs to find DIMMs that are compatible with the workstation Do not intermix DIMMs of different technologies ECC Unbuffered DIMMs ...

Страница 78: ...ing with the smallest largest in DIMM 1 smallest in last loaded DIMM Tower workstation DIMM installation order Install DIMMs in this order NOTE If you install DIMMs of different sizes load them in order of size starting with largest and finishing with the smallest largest in DIMM 1 smallest in last loaded DIMM 68 Chapter 3 Component replacement information and guidelines ...

Страница 79: ...Rated line frequency 50 60 Hz 50 60 Hz 50 60 Hz 50 60 Hz Operating line frequency range 47 63 Hz 47 66 Hz 47 63 Hz 47 63 Hz Rated input current 4A 6A 100 240 VAC 4A 5 5A 100 240 VAC Heat dissipation typical configuration and software dependent 601 2 btu hr 151 5 kcal hr 630 2 btu hr 158 8 kcal hr 601 2 btu hr 151 5 kcal hr 630 2 btu hr 158 8 kcal hr Heat dissipation maximum configuration and softw...

Страница 80: ... reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 73 3 Reconnect the power cord and restart the workstation When you turn off the workstation through the operating system power consumption falls below what is considered low power consumption bu...

Страница 81: ...k SATA power cable HDD SSD P15 Black SATA power cable First HDD P16 Black Speaker PCA P6 White Cooler fan cable PCA P9 White Front audio cable PCA P23 Blue LED Power button cable PCA P5 Black Front USB 2 0 cable 1 PCA P24 Yellow Front USB 3 0 cable 2 PCA P26 Blue Serial cable PCA P52 Black Chassis solenoid lock PCA P124 SATA cable First HDD SATA0 Blue SATA cable Second HDD SATA1 Black SATA cable F...

Страница 82: ...cable First graphics card P6 Black Speaker PCA P6 White Cooler fan cable PCA ZP9 Brown System fan cable PCA P11 Brown Front fan cable optional PCA P9 Brown Front audio cable PCA P23 Black Front LED Power button cable PCA P5 Black Front USB 2 0 cable PCA P24 Yellow Front USB 3 0 cable PCA P26 Blue Serial cable optional PCA P52 Black Parallel cable optional PCA P126 Black Hood sensor PCA P125 White ...

Страница 83: ...port on page 74 Locating ID labels on page 75 Locating warranty information on page 76 Diagnosis guidelines on page 76 Troubleshooting checklist on page 78 HP troubleshooting resources and tools on page 78 HP troubleshooting resources and tools on page 78 Using HP PC Hardware Diagnostics UEFI on page 91 Diagnostic codes and errors on page 92 73 ...

Страница 84: ...te the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 digit serial number of the computer NOTE On most models the serial number and product number labels can be found on the top or side panel ...

Страница 85: ... The Certificate of Authentication COA is used for systems with Windows 7 preinstalled The Genuine Microsoft Label GML is used for systems with Windows 8 preinstalled A service label shows the build ID and Feature Byte strings which are needed for system board replacement In general these labels can be found on the top rear or bottom of the chassis tower and desktop configuration Your computer mig...

Страница 86: ...further action Diagnosis at startup Verify that the computer and monitor are plugged into a working electrical outlet Remove all CDs or USB drive keys from your system before turning it on Verify that the computer is turned on and the blue power light is blue normal operation and not red error state If you have installed an operating system other than the factory installed operating system check t...

Страница 87: ...r after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another computer with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new har...

Страница 88: ...is section provides information on the HP Support Center HPSC Online support and Helpful Hints for troubleshooting Online support Online access and support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following websites are also available to you http www hp com Provides use...

Страница 89: ... Notices and Product Change Notifications To find advisories bulletins and notices 1 Go to http www hp com go workstationsupport 2 Select the desired product 3 Under Knowledge Base select Advisories Bulletins Notices Product Change Notifications Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change ...

Страница 90: ...gnostic lights and audible beep codes section of this document for information on interpreting diagnostic lights and audible codes Press and hold any key If the system beeps then your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the sys...

Страница 91: ...e sure the graphics card is properly installed Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem Customer Self Repair program Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for some components See http www hp co...

Страница 92: ...led or enabled in Computer Setup f10 Utility Poor performance is experienced Processor is hot 1 Verify that airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Works...

Страница 93: ...ality Tower only a Disconnect the AC power b Unplug cables connected to the system board c Reconnect AC power If the PSU fan spins and the BIST LED illuminates the PSU is good replace the system board If the PSU fan does not spin or the LED does not illuminate replace the PSU Solving hard drive problems Problem Cause Solution Hard drive error Hard drive has bad sectors or has failed Locate and blo...

Страница 94: ...r Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run Computer Setup f10 Utility and increase the POST Delay in Advanced Power On Options Non system disk or NTLDR missing message System is trying to start from nonbootable media Remove the optical disc or USB drive System is trying to start from a damaged hard drive 1 Insert a bootable syst...

Страница 95: ...p 2 Using the keyboard arrow keys select Enable VGA Mode and then press enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics ca...

Страница 96: ...the degaussing coil to be activated when the monitor is turned on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and con...

Страница 97: ... Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from analog to...

Страница 98: ...application 2 Try printing using the MS DOS command DIR C printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be c...

Страница 99: ...powers off and the Power LED flashes red 2 times once every second followed by a two second pause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor 1 Make sure that the workstation air vents are not blocked 2 Open the access panel and press the workstation power button 3 Verify that the s...

Страница 100: ... AC power b Unplug all system board power cables c Plug in AC power If the PSU fan spins and the LED is illuminated see Testing power supply on page 89 the power supply is good Replace the system board If the PSU fan does not spin or the LED does not illuminate see Testing power supply on page 89 replace the power supply 90 Chapter 4 Diagnostics and troubleshooting ...

Страница 101: ...nostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 91 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press Esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions a...

Страница 102: ...o repeat Red Power LED blinks two times once every second followed by a two second pause Two beeps CPU thermal protection activated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord b...

Страница 103: ...x times once every second followed by a two second pause Six beeps Pre video graphics error CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseat the graphics card 2 Verify the graphics auxiliary power cable is connected if applicable 3 Confirm the graphics card is in the appropriate sl...

Страница 104: ...er button for less than four seconds If the hard drive LED turns green then 1 Remove the expansion cards one at a time and try holding the power button again for less than four seconds 2 The problem might be on the system board Contact HP for assistance Press and hold the power button for less than four seconds If the hard drive LED does not turn on green then 1 Check that unit is plugged into a w...

Страница 105: ...s functioning properly Keyboard DIMMs Diskette drives All mass storage devices CPUs Controllers Fans Temperature sensors Cables front rear panels audio and USB ports The table shown next describes the POST error messages Screen message Probable cause Recommended action 102 System Board Failure Potential system board problem contact HP Support 110 Out of memory space for option ROMs Option ROM for ...

Страница 106: ...ctly not paired correctly See the service label on the computer access panel for the correct memory configurations and reseat the DIMMs accordingly 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Con...

Страница 107: ...place the fan 518 PCI fan not detected PCI fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 519 Hard drive fan not detected Hard drive fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 520 Memory fan 2 not detected Memory fan 2 missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Rep...

Страница 108: ...ected Front USB mechanism is missing or is not connected 1 Replace or reconnect the missing Front USB mechanism to the system board 2 Reseat or replace the missing mechanism cable 922 Front USB 2 Not Connected Front USB 2 mechanism is missing or is not connected 1 Replace or reconnect the missing Front USB 2 mechanism to the system board 2 Reseat or replace the missing mechanism cable 923 Fatal IR...

Страница 109: ...her PCIe slots 2 Add a second processor using appropriate HP accessory kit 942 Memory Train Error A DIMM or DIMMs did not train correctly 1801 Microcode Update Error Unknown or unsupported processor stepping The microcode update failed If the processor stepping is supported contact HP Support 1802 Processor Not Supported The system board does not support the processor Replace the processor with a ...

Страница 110: ...fine both In this case the setup password lets you start the workstation and enter the setup utility The power on password starts the workstation but does not let you enter the setup utility After you create both passwords you can use the setup password in place of the power on password as an override to log into the computer a useful feature for a network administrator NOTE You can only clear the...

Страница 111: ...tricity by briefly touching a grounded metal object 1 Access the jumper a Shut down the operating system turn off the computer and external devices and then disconnect the computer power cord and external devices from power outlets b Disconnect any external devices c Verify that the AC power cord is disconnected from the power outlet d Open the workstation e Locate the password header and jumper T...

Страница 112: ... metal object 1 Back up your computer CMOS settings run Computer Setup f10 Utility and select File Save to Disk CAUTION Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings 2 Shut down the operating system power off the computer and external devices and disconnect peripheral devices 3 Disconnect the AC ...

Страница 113: ...ter and try again 3 From the Computer Setup f10 Utility menu select File Default Setup This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and then press f10 to accept 5 Select File Apply Defaults and Exit and then press f10 to accept 6 Reset the computer passwords and con...

Страница 114: ...P supports different amounts of total RAM in various HP workstations based on the number of hardware DIMM slots and the capabilities of the system The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix Audio All HP workstations come with built in audio hardware The audio hardware is suppo...

Страница 115: ...es Hyper Threading Technology Your workstation supports Hyper Threading Technology HTT an Intel technology that improves processor performance by enabling the processor to simultaneously perform multiple tasks The operating system treats an HTT enabled processor as two virtual processors and shares the workload between them when possible This feature can be used only if the operating system suppor...

Страница 116: ...n source versions of the Nouveau and DRM drivers Open source versions of Nouveau drivers and NVIDIA drivers cannot coexist in the same runtime environment because they use the same hardware resources If administrators create their own Linux environments using NVIDIA drivers but choose not to use HP packaged versions HP recommends that they manually append the following boot loader parameters to pr...

Страница 117: ...sually blacklists conflicting drivers and turns off kernel mode setting in the initial RAM image Administrator customization of the display characteristics and many other aspects of an AMD graphics driver environment is available through the following command which starts the Catalyst Control Center usr bin amdcccle Some settings for AMD graphics including reconfiguration of the etc X11 xorg conf ...

Страница 118: ... drive maximum and associated storage controller options on page 109 Supported RAID configurations on page 109 Configuring Intel SATA RAID on page 110 Software RAID solution on page 112 For additional information about RAID configuration go to http www hp com support RAID_FAQs 108 Appendix B Configuring RAID devices ...

Страница 119: ...ped disk array Requires a minimum of two drives Provides improved I O performance Provides no fault tolerance Loses all data if any disk in the array fails Increases disk performance Intel with RST RAID 1 Mirrored disk array Supports a minimum of two drives Provides 100 redundancy all data from one drive is duplicated on a second drive Recovers from a single drive failure Serves as a good entry le...

Страница 120: ...AID for the SATA emulation mode Two or more hard drives must be attached to the controller for the option ROM to run Configuring system BIOS To set up a RAID configuration the emulation mode must be set to RAID in Computer Setup f10 Utility This is the default setting If the mode has been changed follow these steps to reinstate it 1 During startup press esc to select a language from the list and t...

Страница 121: ...AID Level field and then press tab 5 If three or more hard drives are installed complete the following steps a Press enter to display the Select dialog box b Select individual physical members of the volume c Press enter to exit the Select dialog box and to return to the Create Volume Menu dialog box 6 If appropriate select a size in the Stripe Size field and then press tab 7 Enter the desired vol...

Страница 122: ... data checksums that allow error detection and limited rebuilding of data in case of a failure For all software RAID solutions on HP workstations redundancy can be restored only after the system is shut down so that the failed drive can be replaced This replacement requires only a minimum amount of work Performance considerations Disk I O bandwidth is typically limited by the system bus speeds the...

Страница 123: ...For more information about Open Source and Linux at HP go to http h10018 www1 hp com wwsolutions linux index html Software RAID solution 113 ...

Страница 124: ...nnector J68 PS2 Mouse connector stacked over keyboard connector J78 IN OUT Audio line in stacked over audio line out SW50 SW50 CMOS Clear CMOS switch push button P1 PWR Power supply 6 pin white P2 PWRCMD Power command 6 pin white P3 PWRCPU Power supply 4 pin white P5 P5 PB LED Front power button LED black P6 SPRK Internal speaker white P8 CPU FAN CPU fan header P23 FRONT AUD Front audio blue P24 F...

Страница 125: ...2 PCIe3 x16 PCIe3 x16 connector J42 SLOT4 PCIe2 x16 4 PCIe2 x16 4 connector J64 DP Dual Mode DisplayPort connector J65 DVI DVI I connector J68 J68 PS2 Stacked keyboard mouse connector J83 J83 Triple stacked audio jacks J86 J86 Slot2 PCIe x16 retention clip MTG1 MTG10 N A Mounting holes P1 P1 Power supply connector 18 pin P3 P3 CPU PWR CPU power connector 4 pin P5 P5 Power button HDD LED Power LED ...

Страница 126: ...ector P124 P124 HOOD LOCK Side access panel solenoid lock header P126 PAR Parallel port header P152 MEDIA2 USB 3 0 Media card reader SW50 SW50 CMOS Clear CMOS switch push button XBT1 XBT1 BAT Battery holder XMM1 XMM4 XMM1 XMM4 DIMM1 DIMM4 Memory slots XU1 XU1 Primary CPU socket 116 Appendix C System board designators ...

Страница 127: ...d slot identification SFF Workstation 61 Tower Workstation 63 H HP PC Hardware Diagnostics UEFI downloading 91 using 91 M Memory DIMM installation guidelines 67 O Operating system setup 104 P Password configuration 100 Password jumper resetting 101 Power supply Expansion card configuration restrictions 60 power consumption 70 resetting 70 specifications 69 Product features 2 Computer components 5 ...

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