Chapter 15 : Troubleshooting
197
•
If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone
, open the application menu, and tap
Preferences & Accounts
. Under
Network
, tap
Data Roaming
, and tap
Enabled
. Note that additional charges may apply if you enable data
roaming.
•
Turn off the phone and turn it on again (see Turn wireless services off
•
Restart your device (see Restart your device).
•
If you are still having problems, contact AT&T.
Signal strength is weak
Become familiar with low coverage areas where you live, commute, work,
and play. Then you know when to expect signal-strength issues.
•
If you’re standing, move about 3 meters in any direction.
•
If you’re in a building, move near a window. Open any metal blinds.
•
If you’re in a building, move outdoors or to a more open area.
•
Outdoors, move away from large buildings, trees, or electrical wires.
•
In a vehicle, move your device so that it’s level with a window.
I see five bars in the signal-strength icon, but I still can’t
connect to the network
The
signal-strength
icon always displays five bars. Your signal
strength is indicated by the number of bars that are shaded white.
If most or all of the bars are white
, you are in an area of strong
coverage.
If most or all of the bars are gray
, you are in an area of weak or no
coverage.
I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see
) and are experiencing problems using the account, verify that the
account complies with your email provider’s requirements:
•
Verify both your password and your username for your email account.
•
If you changed your password in an online email account, you must
change the password on your device (see
•
Some wireless service providers require you to be on their network to
use your email account. If this is the case, be sure to use your provider’s
network as the connection type for the account. If you’re connected to a
Wi-Fi network, turn off Wi-Fi and try again (see Turn Wi-Fi on/off).
•
Some wireless service providers have other requirements specific to their
service. Check with AT&T to find out whether any provider-specific
requirements exist.
•
If you’re trying to access a Yahoo! or Hotmail account, check with your
wireless service provider to find out whether they support using your
device’s Email app to access free Yahoo! and Hotmail accounts. If your
wireless service provider does not support this feature, you have the
following options:
•
Upgrade your free accounts to a Yahoo! Mail Plus or Hotmail Plus
account. These versions of Yahoo! and Hotmail allow POP email
access for mail clients, such as the Email app on your webOS
device. After upgrading, set up the account as a POP account in
your device’s Email app (see Set up email when automatic setup
•
If you already have a Yahoo! Mail Plus or Hotmail Plus account
that is currently set up as an IMAP account, check with your
wireless service provider to see if they support IMAP accounts for
your mail service. If not, change the Yahoo! Mail Plus or Hotmail
Plus account to a POP account online and then set up the account
again in your device’s Email app (see Set up email when
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