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10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1.

Start Setup Utility:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press

esc

.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2.

Press or tap

f2

.

The BIOS searches 3 places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 41

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press or tap

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage

— Provides access to the latest UEFI version

1.

Go to

http://hp.com/go/techcenter/pcdiags

.

2.

Click the UEFI

Download

link, and then select

Run

.

Option 2: Support and Drivers pages

—Provide downloads for a specific product for earlier and later

versions

1.

Go to

http://www.hp.com

.

2.

Point to

Support

, located at the top of the page, and then click

Download Drivers

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Содержание Spectre x360

Страница 1: ...User Guide ...

Страница 2: ... notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go t...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... a Celeron N28xx N29xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select models only ...

Страница 7: ...h wireless devices select models only 12 Connecting to a wired network LAN select models only 13 Sharing data and drives and accessing software 13 4 Enjoying entertainment features 15 Using a webcam or 3D camera select models only 15 Using audio 15 Connecting speakers 15 Connecting headsets 15 Using Beats Audio select models only 16 Accessing Beats Audio Control Panel 16 Enabling and disabling Bea...

Страница 8: ...p exiting Sleep or Hibernation 25 Using the power meter and power settings 26 Running on battery power 26 User replaceable battery select models only 26 Finding battery information 27 Conserving battery power 27 Resolving a low battery level 28 Resolving a low battery level when external power is available 28 Resolving a low battery level when no power source is available 28 Resolving a low batter...

Страница 9: ...our wireless network 37 Backing up your software applications and information 37 Using an optional security cable lock 37 9 Using Setup Utility BIOS 39 Starting Setup Utility BIOS 39 Updating the BIOS 39 Determining the BIOS version 39 Downloading a BIOS update 40 10 Using HP PC Hardware Diagnostics UEFI 41 Downloading HP PC Hardware Diagnostics UEFI to a USB device 41 11 Backing up restoring and ...

Страница 10: ...Removing the HP Recovery partition select models only 47 12 Specifications 48 Input power 48 Operating environment 48 13 Electrostatic Discharge 49 Index 50 x ...

Страница 11: ... screen select the Store app 2 Select HP picks to view all the available apps NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your s...

Страница 12: ... select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information R...

Страница 13: ...rovided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy ...

Страница 14: ... then click Device Manager in the left column A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your computer From the Start screen click the down arrow in the lower left corner of the screen or From the Windows des...

Страница 15: ...ane mode key also referred to as the wireless button Turns the airplane mode and wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not supp...

Страница 16: ...is on it can be used like an external numeric keypad Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer Internal microphones Record sound Left control zone Textured area that allows you to perform additional gestures Left TouchPad button Functions like the ...

Страница 17: ...power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options Power connector Connects an AC adapter Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other components Off The co...

Страница 18: ...mera and then select Camera from the list of applications NOTE A 3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app Web...

Страница 19: ...reases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simult...

Страница 20: ... computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital...

Страница 21: ... feet of each other For more information about wireless technology the Internet and networking see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Using the wireless controls You can control the wireless de...

Страница 22: ...a security code Type the code and then click Next to complete the connection NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displaye...

Страница 23: ...nto the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Sharing data and drives and accessing software When your computer is part of a network you are not limi...

Страница 24: ...NOTE When a disc like a DVD movie or game is copy protected it cannot be shared 14 Chapter 3 Connecting to a network ...

Страница 25: ...ay music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone jack on your computer or...

Страница 26: ...n key in combination with the b key Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV IMPORTANT Be sure tha...

Страница 27: ...een resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2 On the Playback tab select the na...

Страница 28: ...secondary display device Intel WiDi a premium Miracast solution makes it easy and seamless to pair your secondary display device provides for full screen duplication and improves speed quality and scaling Intel WiDi Media Share enables easy multitasking and provides tools to select and flick individual media files to your secondary display device To open Intel WiDi Media Share from the Start scree...

Страница 29: ... the touchscreen you can use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse You can also customize gestures and view demonstrations of how they work From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Most of the gestures shown here can be used on either th...

Страница 30: ...ger pinch zoom Use the two finger pinch zoom to zoom out or in on images or text Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Two finger click Use the two finger click gesture to open the menu for an object on the screen 20 Chapter 5 Navigating the scr...

Страница 31: ...earch share start apps access devices or change settings Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms Left edge swipe Use the left edge swipe to reveal your open apps so that you can access them quickly Gently swipe your finger inward from the left edge of the TouchPad to switch between apps Without lifting your finger swipe back toward the left edge to ...

Страница 32: ...Gently swipe your finger from the top edge or the bottom edge to reveal the app command options One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To drag press and hold an object and then drag the object to move it 22 Chapt...

Страница 33: ... as you do touch gestures For details refer to Getting to know your computer on page 4 TIP The Windows key on a keyboard or the Windows button on a tablet allow you to quickly return to the Start screen from an open app or the Windows desktop Press the button or key again to return to the previous screen Using a keyboard and optional mouse 23 ...

Страница 34: ...ng and exiting Sleep on page 25 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and exiting Hibernation select models only on page 25 CAUTION To reduce the risk of ...

Страница 35: ...the Start screen type power options and then select Power options or From the Windows desktop right click the Start button and then click Power Options 2 In the left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation Briefly press the power button W...

Страница 36: ... or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer will display a message when the battery reaches a low or critical battery level Computer battery life...

Страница 37: ... capacity Conserving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options If the computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery from the computer and store it separately in a cool dry place Turn off wireless devices when you are not u...

Страница 38: ...more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery select models only WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not ...

Страница 39: ...attery power The screen brightness automatically decreases to save battery life The power meter icon on the Windows desktop changes appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power The computer does not turn on The display does not turn on The power lights do not turn on To test the AC adapter 1 Sh...

Страница 40: ... Shut down command NOTE If the computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen or the Windows desktop point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settings click the Power icon and then click Shut down or Right click...

Страница 41: ...reen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select one of the following Free up disk space on this PC Uninstall apps t...

Страница 42: ...redients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to comp...

Страница 43: ...luggage do not check it in with the rest of your luggage CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the...

Страница 44: ... Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least every 3 mont...

Страница 45: ...ress esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using the fingerprint reader select models only Integrated fin...

Страница 46: ... fully protect your computer For more information about computer viruses from the Start screen type support and then select the HP Support Assistant app or from the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you i...

Страница 47: ...them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 43 Using an optional security cable lock A security cable lock purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several...

Страница 48: ...security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 38 Chapter 8 Securing your computer and information ...

Страница 49: ...r restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS ver...

Страница 50: ...compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a no...

Страница 51: ...oad the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 41 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware ...

Страница 52: ...ind Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 42 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Страница 53: ...r on page 45 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 44 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Recovery Media Creation option you can obtain recovery media for you...

Страница 54: ...rogram before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models ...

Страница 55: ...y media For more information see Recovering using HP Recovery Manager on page 45 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 47 Recovering using HP Recovery Manager HP Recovery Manager software allows yo...

Страница 56: ... models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For tablets with a detachable keyboard connect the keyboard to t...

Страница 57: ... Turn on or restart the computer quickly press the Windows button and then tap f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP...

Страница 58: ...g voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65W 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Oper...

Страница 59: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Страница 60: ...a WLAN 12 connector power 7 control zone left 6 right 7 corporate WLAN connection 12 critical security updates installing 36 D Disk Cleanup software 31 Disk Defragmenter software 31 E electrostatic discharge 49 esc key identifying 6 external AC power using 28 F fingerprint reader identifying 6 using 35 fingerprints registering 35 firewall software 36 fn key identifying 6 G getting to know your com...

Страница 61: ...entifying 7 power connector identifying 7 power lights identifying 7 power meter using 26 power settings using 26 product name and number computer 10 public WLAN connection 12 R recover options 44 recovery discs 44 46 HP Recovery Manager 45 media 46 starting 46 supported discs 44 system 45 USB flash drive 46 using HP Recovery media 44 recovery media creating 43 creating using HP Recovery Manager 4...

Страница 62: ...ch screen gesture 20 U unresponsive system 30 updating programs and drivers 31 USB 3 0 charging powered port identifying 8 USB 3 0 port identifying 8 using a keyboard and mouse 23 using external AC power 28 using passwords 34 using the TouchPad 19 V vents identifying 8 video 16 W webcam identifying 8 using 15 webcam light identifying 8 Windows system restore point 43 44 Windows applications key id...

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