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Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

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Содержание ProLiant ML350e Gen8

Страница 1: ...or the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 742234 002 January 2014 Edition 2 ...

Страница 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Страница 3: ... Power up the server 23 Power down the server 23 Unlock the front bezel 24 Lock the front bezel 24 Remove the front bezel 24 Install the front bezel 25 Remove the access panel 25 Install the access panel 26 Remove the PCI air baffle 27 Remove the system air baffle 28 Install the system air baffle 28 Remove the full length expansion board 29 Remove the fan modules and the fan blank 30 Install the f...

Страница 4: ...lling a non hot plug drive 53 Optical drive option 56 FBWC options 58 Installing the FBWC module and capacitor pack P222 and P430 59 Installing the FBWC module and capacitor pack B120i 61 Installing an expansion board 63 Eight bay SFF drive cage option 65 Four bay LFF drive cage option 68 Redundant hot plug power supply enablement kit option 72 Smart Array cable option 76 Power supply module 79 HP...

Страница 5: ... Keeping the system current 101 Drivers 101 Software and firmware 102 Version control 102 HP operating systems and virtualization software support for ProLiant servers 102 HP Technology Service Portfolio 102 Change control and proactive notification 103 Troubleshooting 104 Troubleshooting resources 104 System battery replacement 105 Regulatory information 107 Safety and regulatory compliance 107 B...

Страница 6: ...Contents 6 Before you contact HP 113 HP contact information 113 Customer Self Repair 113 Acronyms and abbreviations 121 Documentation feedback 125 Index 126 ...

Страница 7: ...t identification 7 Component identification Front panel components Non hot plug drive configuration Item Description 1 Optical drive 2 Optional media bay 2 3 USB 2 0 connectors 2 4 Thermal sensor 5 LFF drives 4 ...

Страница 8: ...guration Item Description 1 Optical drive 2 Optional media bay 2 3 USB 2 0 connectors 2 4 Thermal sensor 5 LFF drives 4 6 Optional drive bay Eight bay SFF drive configuration Item Description 1 Optical drive 2 Optional media bay 2 3 USB 2 0 connectors 2 ...

Страница 9: ...een 1 Hz cycle per sec Network active Off No network activity 3 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting gu...

Страница 10: ...lot 5 PCIe2 x8 4 1 for processor 1 4 Slot 4 PCIe3 x16 8 4 1 for processor 2 5 Slot 3 PCIe3 x16 16 8 4 1 for processor 2 6 Slot 2 PCIe3x16 16 8 4 1 for processor 1 7 Slot 1 PCIe3 x8 4 1 for processor 1 8 USB 2 0 connectors 4 9 Video connector 10 Serial connector 11 UID LED button 12 NIC connector 2 13 NIC connector 1 14 iLO connector ...

Страница 11: ...1 NIC activity LED Green Network activity Flashing green Network activity Off No network activity 2 NIC link LED Green Network link Off No network link 3 UID LED button Blue Activated Flashing blue System is being managed remotely Off Deactivated System board components ...

Страница 12: ...19 SATA connector 2 20 SATA connector 1 21 Mini SAS connector 22 System board power connector 23 Fan connector 2 24 Front panel connector 25 Front panel connector 26 Fan connector 1 27 Ambient temperature sensor connector 28 Redundant power supply connector 29 Cache module connector 30 TPM connector 31 NMI header System maintenance switch The system maintenance switch SW2 is a twelve position swit...

Страница 13: ...System power good Off System power not ready NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart th...

Страница 14: ...MM slot locations DIMM slots are numbered sequentially 1 through 6 for each processor The supported AMP modes use the letter assignments for population guidelines Smart Array SAS RAID controller card components Item Description 1 Cache module 2 Capacitor pack cable connector 3 Internal SAS connector ...

Страница 15: ...to 8 LFF drives The server does not support mixing SFF and LFF drives HP recommends that you populate drive bays starting with the lowest SAS or SATA device number Drives are numbered from left to right in each component box Component boxes are numbered 1 to 2 from top to bottom SFF drive numbering Eight bay eight bay SFF drive numbering ...

Страница 16: ...Component identification 16 LFF drive numbering Four bay four bay LFF drive numbering hot plug only ...

Страница 17: ...edictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert ha...

Страница 18: ...e and the capacitor pack is charged Off On On The FBWC module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error...

Страница 19: ... idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data might be corr...

Страница 20: ...ore of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives a...

Страница 21: ...on Configuration 1 Fan 1 Primary 2 Fan 2 Primary 3 Fan 3 Optional Redundant power supply connectors Item Description Connector identifier 1 Optical drive power connector P7 P8 P9 P10 2 Processor 2 RPS backplane connector P3 3 Box 2 RPS backplane connector P5 ...

Страница 22: ...tion 22 Item Description Connector identifier 4 RPS connector N A 5 System board power connector P1 6 Processor 2 power connector P3M 7 Processor 1 power connector P2 8 Box 2 power connector P5H 9 Box 1 power connector BP1 ...

Страница 23: ...erver use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the...

Страница 24: ...a clockwise turn Lock the front bezel Using the key provided with the server lock the bezel with a counterclockwise turn Remove the front bezel This server has a removable bezel that must be unlocked and opened before accessing the drives The bezel must be kept closed during normal server operations ...

Страница 25: ...zel 1 Insert the bezel 2 Close the bezel 3 Using the key provided with the server lock the bezel with a counterclockwise turn Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ...

Страница 26: ...wer cord from the power source b Disconnect each power cord from the server 3 Unlock the front bezel on page 24 4 Place the server on its side 5 Remove the access panel a Loosen the access panel thumbscrews b Slide the access panel back c Lift the access panel away from the chassis Install the access panel 1 Install the access panel a Place the access panel on the chassis and slide it toward the f...

Страница 27: ...the server on page 23 Remove the PCI air baffle 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the front bezel on page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 Remove the PCI air baffle ...

Страница 28: ... page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle on page 27 7 Remove the system air baffle Install the system air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed 1 Insert the system air baffle 2 If removed install the PCI air baffle PCI air baf...

Страница 29: ...er source b Disconnect each power cord from the server 3 Unlock the front bezel on page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle on page 27 7 Open the PCI slot cover retaining bracket 8 Open the full length expansion board retaining bracket and remove the expansion board IMPORTANT If removing an expansion board from PCI slot 2 ...

Страница 30: ... 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle on page 27 7 Remove any installed full length PCI expansion cards Remove the full length expansion board on page 29 8 Remove the system air baffle on page 28 9 Remove the fan modules and the fan blank a Disconnect the fan 1 cable from the connector b Remove fan 1 c Disconnect the fan 2 ...

Страница 31: ...d the fan modules a Install the fan blank b Install fan 2 c Connect the fan 2 cable to the connector d Install fan 1 e Connect the fan 1 cable to the connector 2 Install the system air baffle on page 28 3 Install any full length PCI expansion cards that were removed Installing an expansion board on page 63 ...

Страница 32: ...If removed install the PCI air baffle PCI air baffle option on page 38 5 Install the access panel on page 26 6 Return the server to an upright position 7 Lock the front bezel on page 24 8 Power up the server on page 23 ...

Страница 33: ... the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information...

Страница 34: ...r distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding...

Страница 35: ...uipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and im...

Страница 36: ...ment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Powering on and selecting boot options 1 Connect the Ethernet cable between the network connector on the server and a network jack 2 Press the Power On Standby button 3 During the initial boot o ...

Страница 37: ...e server and a network jack b Press the Power On Standby button c During server POST press the F10 key d Complete the initial Preferences and Registration portion of Intelligent Provisioning on page 94 e At the 1 Start screen click the Configure and Install button f To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software...

Страница 38: ...round the server before beginning any installation procedure Improper grounding can cause electrostatic discharge PCI air baffle option Install the PCI air baffle option when a PCI expansion card is installed in the server To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 ...

Страница 39: ...install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each p...

Страница 40: ...installation 40 8 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 9 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 41: ... VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor...

Страница 42: ...ose without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 13 Remove the ther...

Страница 43: ...ther pair of screws c Finish the installation by completely tightening the screws in the same sequence CAUTION Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs in an X pattern Do not overtighten the screws as this can damage the board connectors or screws Use the wrench supplied with the system to reduce the possibility of overtightening the screws ...

Страница 44: ...Hardware options installation 44 15 Remove the fan blank from fan location 3 16 Remove the mylar cover from the fan blank 17 Install the fan into the blank ...

Страница 45: ... access panel on page 26 23 Return the server to an upright position 24 Lock the front bezel on page 24 25 Connect each power cord to the server 26 Connect each power cord to the power source 27 Power up the server on page 23 Memory options IMPORTANT This server does not support mixing LRDIMMs RDIMMs or UDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIO...

Страница 46: ... reduced to 1333 or 1066 MT s Clock speed can also be reduced when using low voltage DIMMs Populated DIMM speed MT s DIMM type 1 DIMM per channel 1 DIMM per channel 2 DIMMs per channel 2 DIMMs per channel 1 35V 1 5V 1 35V 1 5V RDIMM DDR3 1333 DDR3 1600 DDR3 1333 DDR3 1600 UDIMM DDR3 1333 DDR3 1600 DDR3 1333 DDR3 1600 UDIMM is supported at 1DPC at 1600 MT s at 1 5V using HP SmartMemory only Third p...

Страница 47: ...derstand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank acc...

Страница 48: ...0 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For the latest supported memory information see the QuickSpecs on the HP website http h18000 www1 hp com products quickspecs ProductBulletin html At the website choose the geographic region and then locate the product by name or product category Memory configurations To optimize s...

Страница 49: ...IMM rank One processor Two processors RDIMM Single rank 48 GB 96 GB RDIMM Dual rank 96 GB 192 GB UDIMM Single rank 24 GB 48 GB UDIMM Dual rank 48 GB 96 GB For the latest memory configuration information see the QuickSpecs on the HP website http www hp com General DIMM slot population guidelines Observe the following guidelines for all AMP modes Install DIMMs only if the corresponding processor is ...

Страница 50: ...over to the online spare rank Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Advanced ECC population guidelines For Advanced ECC mode configurations observe the following gu...

Страница 51: ...line spare or lockstep memory support Installing a DIMM CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the serve...

Страница 52: ...bserve the following general guidelines The system automatically sets all device numbers If only one drive is used install it in the bay with the lowest device number SAS and SATA device numbers on page 15 Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a hot plug drive CAUTION To prevent improp...

Страница 53: ...ot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the front bezel on page 24 4 Place the server on its sid...

Страница 54: ...CI expansion cards Remove the full length expansion board on page 29 9 Remove the fan modules and the fan blank on page 30 10 If already installed disconnect the drive cables from the rear of the drives 11 Remove the non hot plug drive cage from chassis 12 Use the screws on the drive cage to install the drives 13 Install the drive into the non hot plug drive cage ...

Страница 55: ...t were removed Installing an expansion board on page 63 18 Install the system air baffle on page 28 19 If removed install the PCI air baffle PCI air baffle option on page 38 20 Install the access panel on page 26 21 Return the server to an upright position 22 Install the front bezel on page 25 23 Connect each power cord to the server 24 Connect each power cord to the power source 25 Power up the s...

Страница 56: ...zel on page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle on page 27 7 Remove the system air baffle on page 28 8 Remove any installed full length PCI expansion cards Remove the full length expansion board on page 29 9 If installed remove the RPS rear blank 10 Remove fan1 Remove the fan modules and the fan blank on page 30 11 Remove ...

Страница 57: ...e optical drive a Install the guide screws from the chassis to the optical drive b Install the optical drive When fully inserted the assembly locking latch clicks 14 Connect the drive cables a Connect the power cable to the drive b Connect one end of the SATA cable to the drive and the other end to the system board ...

Страница 58: ...page 23 FBWC options The server supports FBWC options FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack charges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that interval the con...

Страница 59: ...ry pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Installing the FBWC module and capacitor pack P222 a...

Страница 60: ...lation 60 7 Install the FBWC module onto the storage controller 8 Install the storage controller Installing an expansion board on page 63 if not already installed 9 Install the capacitor pack o For an integrated power supply ...

Страница 61: ...er up the server on page 23 Installing the FBWC module and capacitor pack B120i To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the front bezel on page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle ...

Страница 62: ...the system board 9 Install the FBWC capacitor pack CAUTION When connecting or disconnecting the capacitor pack cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors o For an integrated power supply ...

Страница 63: ...ht position 14 Lock the front bezel on page 24 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server on page 23 Installing an expansion board To install the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the front bezel o...

Страница 64: ...he expansion board See the documentation that ships with the expansion board for more information 10 If removed install the PCI air baffle PCI air baffle option on page 38 11 Install the access panel on page 26 12 Return the server to an upright position 13 Lock the front bezel on page 24 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server...

Страница 65: ...rce b Disconnect each power cord from the server 3 Remove the front bezel on page 24 4 Place the server on its side 5 Remove the access panel on page 25 6 If installed remove the PCI air baffle on page 27 7 Remove the system air baffle on page 28 8 Remove any installed full length PCI expansion cards Remove the full length expansion board on page 29 9 Remove the fan modules and the fan blank on pa...

Страница 66: ...Box1 o Box 2 13 Connect the drive cage cables for box 1 a Route the drive cage power cable through the cable management clip and then connect the cable to the drive cage backplane b Connect the Mini SAS cables to the drive cage backplane ...

Страница 67: ...2 is installed connect the drive cage cables for box1 and box 2 a Route the drive cage power cable through the cable management clip and then connect the cable to the drive cage backplane b Connect the Mini SAS cables to the drive cage backplane c Route the opposite ends of the Mini SAS cables through the cable management clip and then connect the cables to the storage controllers ...

Страница 68: ...m air baffle on page 28 19 If removed install the PCI air baffle PCI air baffle option on page 38 20 Install the access panel on page 26 21 Return the server to an upright position 22 Install the front bezel on page 25 23 Connect each power cord to the server 24 Connect each power cord to the power source 25 Power up the server on page 23 Four bay LFF drive cage option If installing a second four ...

Страница 69: ...CI expansion cards Remove the full length expansion board on page 29 9 Remove the fan modules and the fan blank on page 30 10 Disconnect the drive cage cables a Disconnect the Mini SAS cable from the system board or from the storage controller option b Disconnect the drive power cable from the drive power connector 11 Remove the four bay LFF non hot plug drive cage assembly 12 Install the LFF hot ...

Страница 70: ...the drive cage backplane b Route the drive cage power cable through the cable management clip and then connect the cable to the drive cage backplane c Do one of the following Route the opposite end of the Mini SAS cable through the cable management clip and then connect the cable to the connector on the system board ...

Страница 71: ...s installed connect the drive cage cables to box 1 and box 2 a Connect the Mini SAS cable to the drive cage backplane b Route the drive cage power cable through the cable management clip and then connect the cable to the drive cage backplane c Route the opposite ends of the Mini SAS cables through the cable management clip and then connect the cables to the connector on the storage controllers ...

Страница 72: ...e removed Installing an expansion board on page 63 18 Install the system air baffle on page 28 19 If removed install the PCI air baffle PCI air baffle option on page 38 20 Install the access panel on page 26 21 Return the server to an upright position 22 Install the front bezel on page 25 23 Connect each power cord to the server 24 Connect each power cord to the power source 25 Power up the server...

Страница 73: ...nd then remove the capacitor pack holder from the server 9 Remove any installed full length PCI expansion cards Remove the full length expansion board on page 29 10 Remove the fan modules and the fan blank on page 30 11 Disconnect the power cables from the system board drive cages and optical drive 12 Remove the integrated power supply 13 Install the redundant power supply assembly a Insert the re...

Страница 74: ...ardware options installation 74 b Secure the four external screws with T 10 and T 15 screwdrivers respectively 14 Install the capacitor pack holders on top of the redundant hot plug power supply assembly ...

Страница 75: ...ector P7 P8 P9 P10 2 Processor 2 RPS backplane connector P3 3 Box 2 RPS backplane connector P5 4 2x13 RPS control cable connector N A 5 2x12 pin system board power cable connector P1 6 2x4 pin processor 2 power cable connector P3M 7 2x4 pin processor 1 power cable connector P2 8 2x5 pin box 2 power cable connector P5H 9 2x5 pin box 1 power cable connector BP1 16 Install the redundant hot plug powe...

Страница 76: ...populated with either a component or a blank 23 Install one or two common slot power supply modules into the redundant power supply cage Power supply module on page 79 24 Install the access panel on page 26 25 Return the server to an upright position 26 Lock the front bezel on page 24 27 Connect each power cord to the server 28 Connect each power cord to the power source 29 Power up the server on ...

Страница 77: ...ules and the fan blank on page 30 10 Install the Smart Array controller Installing an expansion board on page 63 11 Connect the common end of the Mini SAS Y cable to the controller option o For 4 4 LFF configuration use the right angle connector cable o For 8 SFF configuration use the straight connector cable 12 Route the two ends of the Mini SAS Y cable through the cable management clips and then...

Страница 78: ...on cards that were removed Installing an expansion board on page 63 15 Install the system air baffle on page 28 16 If removed install the PCI air baffle PCI air baffle option on page 38 17 Install the access panel on page 26 18 Return the server to an upright position 19 Lock the front bezel on page 24 20 Connect each power cord to the server 21 Connect each power cord to the power source 22 Power...

Страница 79: ...The system becomes unstable and may shut down when it detects mismatched power supplies Label color Output Blue 460 W Orange 750 W CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Access the product rear panel 2 If necessary remove the blank WARNING To reduce the risk of pers...

Страница 80: ...ng the TPM requires accessing RBSU For more information about RBSU see the HP website http www hp com support rbsu TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow...

Страница 81: ...The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server on page 23 2 Remove all pow...

Страница 82: ...l the full length PCI expansion cards in slots 5 and 6 Installing an expansion board on page 63 11 If removed install the PCI air baffle PCI air baffle option on page 38 12 Install the access panel on page 26 13 Return the server to an upright position 14 Lock the front bezel on page 24 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server o...

Страница 83: ...From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific ins...

Страница 84: ...Cabling 84 Cabling Storage cabling Non hot plug four bay LFF drive cabling Item Description 1 Mini SAS cable to system board 2 Box 1 power cable ...

Страница 85: ...ion 1 Mini SAS cable to system board 2 Box 1 power cable Hot plug four bay four bay LFF drive cabling Four bay four bay LFF drive cabling with P430 controller card Item Description 1 Box 2 power cable 2 Box 1 power cable 3 Mini SAS Y cable to storage controller ...

Страница 86: ...oller cards Item Description 1 Box 2 power cable 2 Box 1 power cable 3 Box 1 Mini SAS cable to storage controller 4 Box 2 Mini SAS cable to storage controller Hot plug eight bay SFF drive cabling Item Description 1 Power cable 2 Mini SAS Y cable to storage controller ...

Страница 87: ...Cabling 87 Hot plug eight bay eight bay SFF drive cabling Item Description 1 Box 2 power cable 2 Box 1 power cable 3 Mini SAS Y cable to storage controller 4 Mini SAS Y cable to storage controller ...

Страница 88: ...rated power cabling Item Description Connector identifier 1 Processor 1 power cable P1 2 System board power cable P3 RPS power cabling Item Description Connector identifier 1 Processor 2 power cable P3M 2 System board power cable P1 ...

Страница 89: ...ption Connector identifier 3 RPS cable N A 4 Processor 1 power cable P2 Optical drive cabling Item Description Connector identifier 1 Power cable P7 P8 P9 P10 2 SATA cable N A Capacitor pack cabling Integrated configuration ...

Страница 90: ...Cabling 90 RPS configuration Integrated configuration showing Smart Array controller card installed ...

Страница 91: ...Cabling 91 RPS configuration showing Smart Array controller card installed ...

Страница 92: ... Utility on page 97 Offline HP Smart Storage Administrator on page 99 Online and Offline Option ROM Configuration for Arrays on page 99 Offline ROMPaq utility on page 100 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin HP...

Страница 93: ...ed Pack or iLO Advanced for BladeSystem license see the iLO 4 documentation on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service ...

Страница 94: ...ges have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is a single server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup p...

Страница 95: ...the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 96 Erase Utility CAUTION Perform a backup before running the Erase Utility The utility sets the system to its original factory state del...

Страница 96: ... Support and enable HP Insight Online see the HP Insight Online Integrated Solution and Management Setup Guide on the HP website http www hp com go proliantgen8 docs Scripting Toolkit The Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers...

Страница 97: ...stem features Displaying system information Selecting the primary boot controller Configuring memory options Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the HP RBSU Information Library http www hp com go rbsu docs Using RBSU To use RBSU use the following keys To access RBSU press the F9 key during power up when prompted To navigate the menu syst...

Страница 98: ...t options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access Intelligent Provisioning Maintenance Menu by pressing the F10 key Access the boot menu by pressing the F11 key Force a PXE Networ...

Страница 99: ...rm exiting RBSU The server automatically reboots Utilities and features HP Smart Storage Administrator HP SSA is a configuration and management tool for HP Smart Array controllers Starting with HP ProLiant Gen8 servers HP SSA replaces ACU with an enhanced GUI and additional configuration features HP SSA exists in three interface formats the HP SSA GUI the HP SSA CLI and HP SSA Scripting Although a...

Страница 100: ...ware revisions For more information go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click Go Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or pani...

Страница 101: ... the system current Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing an Intelligent Provisioning supported OS use Intelligent Provisioning on page 94 and its Configure and Install feature to install the OS and latest supported drivers If you do ...

Страница 102: ...Services offers a targeted set of consultancy deployment and service solutions to meet the support needs of most business and IT environments Foundation Care services Delivers scalable hardware and software support packages for HP ProLiant server and industry standard software You can choose the type and level of service that is most suitable for your business needs HP Collaborative Support With a...

Страница 103: ...es proliant HP BladeSystem Services website http www hp com services bladesystem Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn ...

Страница 104: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 105: ...ery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the front bezel on page 24 4 ...

Страница 106: ...battery replacement 106 To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 107: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Страница 108: ...ere YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Pro...

Страница 109: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 110: ...0 ft is applicable No direct sunlight allowed Server specifications Specification Value Dimensions with feet bezel Height 43 cm 16 93 in Depth 63 cm 24 80 in Width 20 cm 7 87 in Weight approximate Maximum all hard drives power supplies and processors installed 27 kg 59 53 lbs Minimum one hard drive power supply and processor installed 20 kg 44 09 lbs Power supply specifications Depending on instal...

Страница 111: ...09 W at 115V AC input 495 W at 230V AC input Btus per hour 1764 at 100V AC input 1736 at 115V AC input 1694 at 200V AC input 1687 at 230V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP ProLiant 750 W CS hot plug power supply 94 efficiency Specific...

Страница 112: ...W at 100 V to 120 V AC input 750 W at 200 V to 240 V AC input Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the HP Power Advisor website http www hp com go hppoweradvisor ...

Страница 113: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Страница 114: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Страница 115: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Страница 116: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 117: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Страница 118: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Страница 119: ...Support and other resources 119 ...

Страница 120: ...Support and other resources 120 ...

Страница 121: ... AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate FBWC flash backed write cache HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out ...

Страница 122: ...I nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator ORCA Option ROM Configuration for Arrays PATA parallel ATA PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test PXE preboot execution environment RBSU ROM Based Setup Utility RDIMM registered dual in line memory module ...

Страница 123: ...ly SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSA HP Smart Storage Administrator TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification ...

Страница 124: ...Acronyms and abbreviations 124 USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 125: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 126: ...ump analysis 13 customer self repair CSR 113 D Declaration of Conformity 107 108 default settings 49 device numbers 15 diagnosing problems 104 diagnostic tools 92 95 100 diagnostics utility 95 DIMM identification 48 DIMM installation guidelines 51 DIMM population guidelines 51 DIMM slot locations 14 DIMMs 47 DIMMs installation 51 DIMMs single and dual rank 47 documentation feedback 125 downloading...

Страница 127: ... HP technical support 102 113 HP website 113 I identifying components 7 iLO Integrated Lights Out 92 93 94 IML Integrated Management Log 92 94 Insight Diagnostics 95 101 installation services 33 installing hardware 38 installing operating system 37 Integrated Lights Out iLO 92 94 Integrated Management Log IML 94 Intelligent Provisioning 92 94 95 internal cables 84 J Japanese notice 107 L LEDs FBWC...

Страница 128: ...requirements space 33 requirements temperature 34 RoHS 108 ROM redundancy 101 ROM Based Setup Utility RBSU 83 97 99 ROMPaq utility 92 100 101 RPS cabling 88 S safety considerations 101 107 109 safety information 101 107 SAS drive numbers 15 scripted installation 96 scripting toolkit 92 96 serial number 99 server features and options 38 Server mode 92 server setup 33 101 server specifications 110 s...

Страница 129: ...ting firmware upgrade utility 104 Trusted Platform Module TPM 80 81 83 U updating the system ROM 101 USB support 100 utilities 92 99 utilities deployment 92 96 V ventilation 33 Version Control 102 Version Control Agent VCA 102 Version Control Repository Manager VCRM 102 Virtualization option 102 W warnings 35 warranty information 108 website HP 113 ...

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