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Troubleshooting 87

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

•

English (

http://www.hp.com/support/Gen9_TSG_en

)

•

French (

http://www.hp.com/support/Gen9_TSG_fr

)

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Spanish (

http://www.hp.com/support/Gen9_TSG_es

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German (

http://www.hp.com/support/Gen9_TSG_de

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Japanese (

http://www.hp.com/support/Gen9_TSG_ja

)

•

Simplified Chinese (

http://www.hp.com/support/Gen9_TSG_zh_cn

)

The

HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

•

English (

http://www.hp.com/support/Gen9_EMG_en

)

•

French (

http://www.hp.com/support/Gen9_EMG_fr

)

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Spanish (

http://www.hp.com/support/Gen9_EMG_es

)

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German (

http://www.hp.com/support/Gen9_EMG_de

)

•

Japanese (

http://www.hp.com/support/Gen9_EMG_ja

)

•

Simplified Chinese (

http://www.hp.com/support/Gen9_EMG_zh_cn

)

Содержание ProLiant DL180 Gen9

Страница 1: ...c tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 775438 003 March 2015 Edition 3 ...

Страница 2: ...HP shall not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are trademarks of the Microsoft group of companies microSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of Red Hat Inc in th...

Страница 3: ... the server from the rack 30 Remove the PCI riser cages 31 Remove the air baffle 32 Remove the fan cage 33 Non hot plug drive carrier 34 Non hot plug drive 34 Hot plug drive blanks 35 Hot plug drive 36 Access panel 37 4 bay and 8 bay LFF non hot plug drive cable assemblies 38 4 bay and 8 bay LFF hot plug drive backplanes 40 8 bay SFF hot plug drive backplane 42 HP Smart Storage Battery 43 FBWC mod...

Страница 4: ... ID 91 HP Insight Diagnostics 92 HP Insight Diagnostics survey functionality 92 HP Insight Remote Support 92 USB support 92 External USB functionality 93 HP Smart Storage Administrator 93 Automatic Server Recovery 94 Component identification 95 Front panel components 95 Serial label pull tab information 96 Front panel LEDs and buttons 97 Front panel LED power fault codes 98 Rear panel components 9...

Страница 5: ... 116 GPU power drive cabling 117 FlexibleLOM sideband signal cabling 117 Power supply cabling 118 HP 550 W Power Supply cabling non hot plug 118 HP Redundant Power Supply cabling hot plug 118 Front panel cabling 119 Specifications 122 Environmental specifications 122 Mechanical specifications 122 Power supply specifications 123 Hot plug power supply calculations 123 Acronyms and abbreviations 124 ...

Страница 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Страница 7: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Страница 8: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Страница 9: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Страница 10: ...gorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te ...

Страница 11: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Страница 12: ...Customer self repair 12 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...Customer self repair 15 ...

Страница 16: ... charged for the travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3 No Some HP parts are not designed for customer self repair In ...

Страница 17: ... 1 Mandatory Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2 Optional Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para q...

Страница 18: ...Illustrated parts catalog 18 ...

Страница 19: ... Item Description Spare part number Customer self repair on page 6 4 System battery 234556 001 Mandatory1 5 Three slot PCIe riser board 779085 001 Mandatory1 6 Two slot PCIe riser board 779084 001 Mandatory1 7 FlexibleLOM riser board 794360 001 Mandatory1 8 Dedicated iLO management module 779095 001 Mandatory1 9 SATA M 2 SSD single module enablement kit 797907 001 Optional2 a M 2 SSD enablement bo...

Страница 20: ...atch rack ear assembly 779090 001 Optional2 21 4 bay LFF non hot plug drive cable assembly includes Mini SAS and drive power cables 782466 001 Mandatory1 22 8 bay LFF non hot plug drive cable assembly includes Mini SAS and drive power cables 782458 001 Mandatory1 23 HP Smart Storage Battery 750450 001 Mandatory1 24 System board include alcohol pad and thermal compound 779094 001 Optional2 25 DIMMs...

Страница 21: ...lexibleLOM sideband signal cable 789801 001 Mandatory1 29 Trusted Platform Module 505836 001 No3 Not shown 1 Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If howev...

Страница 22: ...r parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto 3 No No Algunos componentes no están diseñados para que puedan ser reparados por el usuario Para que el usuario hag...

Страница 23: ...Illustrated parts catalog 23 ...

Страница 24: ...sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads...

Страница 25: ... from the system Server warnings and cautions WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a m...

Страница 26: ...ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco rack be sure that the rack frame is adequatel...

Страница 27: ... of critical server data and programs IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for mor...

Страница 28: ...l cables are not secured by a cable management arm do the following a Power down the server on page 27 b Disconnect all peripheral cables from the server c Disconnect each power cord from the server 2 In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack and then slide the server out of the rack 3 In a server that uses q...

Страница 29: ...e it in place 5 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 6 If the rear panel cables were disconnected because a cable management arm is not in use do the following a Connect each power cord to the server b Connect all peripheral cables to the se...

Страница 30: ...he product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted Remove the server from the rack ...

Страница 31: ...ack For instructions on how to extend or remove the server from the rack see the documentation that ships with the rack rail system 6 Place the server on a sturdy level surface Remove the PCI riser cages WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to the server or expansio...

Страница 32: ...les from the expansion boards to completely remove the cage from the server Remove the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 27 2 Remove all power ...

Страница 33: ...s installed on a PCI riser cage remove the riser cage Remove the PCI riser cages on page 31 6 Remove the air baffle Remove the fan cage To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server...

Страница 34: ...her a component or a blank To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 27 4 Remove the drive carrier To replace the component slide the component into the bay until it clicks Non hot plu...

Страница 35: ...Disconnect each power cord from the server 4 If installed remove the security bezel Remove the security bezel optional on page 27 5 Remove the non hot plug drive 6 Remove the drive from the carrier To replace the component reverse the removal procedure Hot plug drive blanks CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a ...

Страница 36: ...ntil it is fully seated Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 If installed remove the security bezel Remove the security bezel optional on page 27 3 Determine the status of the drive from the drive LED definition...

Страница 37: ...ti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on p...

Страница 38: ...ersonal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove al...

Страница 39: ... riser cage then remove the PCI riser cage Remove the PCI riser cages on page 31 8 Remove the air baffle on page 32 9 Remove the fan cage on page 33 10 Prepare the non hot plug drive cable assembly for removal a Disconnect the Mini SAS and drive power cables from the system board b Release the Mini SAS and drive power cables from the front chassis cable clips 4 bay LFF non hot plug drive cable dis...

Страница 40: ...mbly removal To replace the component reverse the removal procedure 4 bay and 8 bay LFF hot plug drive backplanes This procedure shows the removal of the 4 bay and 8 bay LFF drive backplanes from a 12 bay LFF hot plug drive configuration WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ...

Страница 41: ...rd from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 27 4 Remove all drives Hot plug drive on page 36 5 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 6 Remove the access panel Access panel on page 37 7 Remove the air baffle on page...

Страница 42: ...ing any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 27 4 Remove all drives Hot plug dri...

Страница 43: ...ectrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the se...

Страница 44: ...he component reverse the removal procedure FBWC module WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does no...

Страница 45: ...er from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 CAUTION When connecting or disconnecting the cache module cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 5 If necessary for easier access to the cache module connector and o...

Страница 46: ... product QuickSpecs on the HP website http www hp com go qs To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 ...

Страница 47: ...em board when the M 2 SSD enablement board is installed in the primary PCI riser cage o Disconnecting the SATA cables from the system board when the M 2 SSD enablement board is installed in the secondary PCI riser cage 6 Remove the PCI riser cage Remove the PCI riser cages on page 31 ...

Страница 48: ...ouching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 Power...

Страница 49: ... the rack on page 30 4 If installed remove the security bezel Remove the security bezel optional on page 27 5 Remove the access panel Access panel on page 37 6 Disconnect the optical drive cable from the drive 7 Remove the optical drive To replace the component reverse the removal procedure Fan and fan blank Fan population guidelines ...

Страница 50: ...of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not oper...

Страница 51: ...ounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 If a full length expansion board is installed in the server do the following a Power down the server on page 27 b Disconnect each power cord from the power source c Disconnect each power...

Страница 52: ...atic precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the serve...

Страница 53: ...ement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on...

Страница 54: ...l grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Страница 55: ...tem power LED changes from amber to green Processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and da...

Страница 56: ...ent 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Remove the air baffle on page 32 6 Remove the heatsink Heatsink on page 53 7 O...

Страница 57: ...g bracket To replace the component 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED ...

Страница 58: ...ng bracket 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old therma...

Страница 59: ...each power cord to the power source 12 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Expansion board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components...

Страница 60: ... slot and three slot PCIe riser boards WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge ...

Страница 61: ...oard on page 59 7 Remove the PCIe riser board o Two slot PCIe riser board o Three slot PCIe riser board To replace the component reverse the removal procedure FlexibleLOM riser board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ...

Страница 62: ...move all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnect the FlexibleLOM sideband signal cable from the riser board CAUTION To prevent improper cooling and thermal dam...

Страница 63: ...move the board Expansion board on page 59 8 Remove the FlexibleLOM riser board To replace the component reverse the removal procedure System battery If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years ...

Страница 64: ...onnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 If there is a secondary PCI riser cage installed and an expansion board is installed on it remove the secondary PCI riser cage Remove the PCI riser cages on page 31 6 Locate the battery on the ...

Страница 65: ...econfigure the system To install the component 1 If the battery socket design uses a metal tab to secure the battery insert the battery with the side facing up on the socket and then press the battery down to secure it in place 2 If the battery socket design has a plastic outer lip to secure the battery insert the battery with the side facing up underneath the outer lip of the socket and then pres...

Страница 66: ...CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one o...

Страница 67: ...tUEFI docs IMPORTANT If the iLO configuration settings are reset to the default values remote access to the machine will be lost Access the physical machine and repeat the procedure described in this section to re enable the dedicated iLO management connector To enable the dedicated iLO management module 1 During the server startup sequence after installing the module press F9 in the POST screen T...

Страница 68: ...er grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 If installed remove the security bezel Remove the security be...

Страница 69: ...Removal and replacement procedures 69 Front I O cabling disconnection in an SFF chassis 7 Remove the front I O assembly from the chassis o Front I O assembly removal in an LFF chassis ...

Страница 70: ... remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 30 4 If installed remove the security bezel Remove the security bezel optional on page 27 5 Remove the access panel Access panel on page 37 6 If an expansion board is installed in the pr...

Страница 71: ...Removal and replacement procedures 71 e Release the front I O cabling from the side chassis metal clip 8 Remove the cable cover behind the right quick release latch rack ear ...

Страница 72: ...reverse the removal procedure Pull tab cage for SFF chassis using quick release latch rack ears CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 ...

Страница 73: ...er 3 Remove the server from the rack on page 30 4 If installed remove the security bezel Remove the security bezel optional on page 27 5 Remove the right quick release latch rack ear screws and then move the ear away from the right side of the pull tab cage 6 Remove the pull tab cage To replace the component reverse the removal procedure System board ...

Страница 74: ...rk surface or inside separate antistatic bags To remove the system board 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 28 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Remove th...

Страница 75: ... PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Remove the processor from the processor retaining bracket 12 If installed remove the dedicated iLO module Dedicated iLO management module on page 66 13 Disconnect all cables connected to the system board ...

Страница 76: ...Removal and replacement procedures 76 14 Remove the failed system board 15 Remove the DIMM guard from the failed system board ...

Страница 77: ...Removal and replacement procedures 77 To replace the system board 1 Install the DIMM guard removed from the failed system board on the system board replacement 2 Install the system board ...

Страница 78: ...ent procedures 78 3 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 4 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 79: ...r may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 6 Close the processor retainin...

Страница 80: ...he failed system board 9 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 10 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 11 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws...

Страница 81: ...power to the system The system power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platfor...

Страница 82: ...em components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Access the product rear panel on page 30 3 Release the power cord from the strai...

Страница 83: ... and any associated component drive backplane GPU etc 10 Remove the non hot plug power supply To replace the component reverse the removal procedure Hot plug power input module To remove the component 1 If the server is using a single hot plug power input module only power down the server on page 27 2 Access the product rear panel on page 30 ...

Страница 84: ...the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 2...

Страница 85: ...input module on page 83 5 Remove the server from the rack on page 30 6 Place the server on a sturdy level surface 7 Remove the access panel Access panel on page 37 8 If installed remove the secondary PCI riser cage Remove the PCI riser cages on page 31 9 Remove the HP Smart Storage Battery holder 10 Disconnect the RPS backplane cables 11 Release the RPS backplane cables from the cable clips ...

Страница 86: ... system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 73 Contact an HP authorized service provider...

Страница 87: ...ort Gen9_TSG_es German http www hp com support Gen9_TSG_de Japanese http www hp com support Gen9_TSG_ja Simplified Chinese http www hp com support Gen9_TSG_zh_cn The HP ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 88: ...the following Access a high performance and secure Integrated Remote Console to the server from anywhere in the world if you have a network connection to the server Use the shared NET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server I...

Страница 89: ...data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agent...

Страница 90: ...age 92 HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including Configuring system devices and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launch...

Страница 91: ... see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BI...

Страница 92: ...iles to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Insight Remote Support HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual suppo...

Страница 93: ...e USB 3 0 ports cannot function in the pre boot environment and are not bootable Disabled If configured for Disabled USB 3 0 capable devices function at USB 2 0 speeds at all times The pre OS behavior of the USB ports is configurable in System Utilities so that the user can change the default operation of the USB ports For more information see the HP UEFI System Utilities User Guide for HP ProLian...

Страница 94: ...nown as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pa...

Страница 95: ...tion Front panel components 4 bay LFF non hot plug drive model Item Description 1 LFF non hot plug drives 2 USB 2 0 connector 8 bay LFF hot plug drive model Item Description 1 Box 1 LFF hot plug drives 2 Box 2 LFF hot plug drives 3 USB 3 0 connector ...

Страница 96: ...l tab information The vertically oriented serial label pull tab in the SFF chassis is double sided The following server labels are attached to this pull tab Left side Server serial number label and the customer asset tag label Right side Default iLO account information label and the QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hp...

Страница 97: ...EDs and buttons Front panel LEDs and buttons in an LFF chassis with thumbscrew rack ears Front panel LEDs and buttons in an LFF chassis with quick release latch rack ears Front panel LEDs and buttons in an SFF chassis with thumbscrew rack ears ...

Страница 98: ...dby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes on page 98 If the health LED indicates a degraded or critical state review the sys...

Страница 99: ...flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 97 Rear panel components Item Description 1 PCIe3 riser slots 1 3 primary associated with processor 1 2 PCIe3 riser slots 4 6 secondary associated with processor 2 3 Non hot plug power supply 4 Hot plug power supply bay 2 5 Hot plug power supply 1 6 NIC connector 2 7 NIC 1 shared iLO connector 8 Video conn...

Страница 100: ... Network link Off No network link 3 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions The server ships with a primary PCI riser cage ins...

Страница 101: ...e slot PCI riser cage assembly Install in either the primary or secondary PCIe riser board connector Item Form factor Slot description 1 Full height full length PCIe3 x8 8 4 1 2 Full height half length PCIe3 x8 8 4 1 3 Full height half length PCIe3 x8 8 4 1 FlexibleLOM riser cage assembly Install in the secondary PCIe riser board connector Item Form factor Slot description 1 Full height full lengt...

Страница 102: ...board components Item Description 1 FlexibleLOM sideband signal connector 2 System battery 3 Primary PCIe riser board connectors PCIe riser board slot definitions on page 100 4 Dedicated iLO module connector 5 microSD card slot 6 SATA connector 5 for M 2 SSD 2 ...

Страница 103: ...5 Fan connector 5 16 Fan connector 4 17 Reserved 18 Processor 2 DIMM slots 19 Fan connector 3 20 Fan connector 2 21 Fan connector 1 22 Reserved 23 12 bay LFF drive identification signal connector 24 GPU power connector 25 24 pin power supply connector 26 HP Smart Storage Battery connector 27 20 pin drive power connector 28 16 pin power supply sideband signal connector 29 10 pin RPS connector 30 Pr...

Страница 104: ...f iLO 4 security is enabled On iLO 4 security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved ...

Страница 105: ...rt of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force th...

Страница 106: ...an HP SmartDrive by its carrier shown in the following illustration When a drive is configured as a part of an array and connected to a powered up controller the drive LEDs indicate the condition of the drive Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity r...

Страница 107: ...AID controller The blue Locate LED is behind the release lever and is visible when illuminated IMPORTANT The HP Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in Legacy BIOS Boot Mode If the B140i controller is disabled drives connected to the system board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a p...

Страница 108: ...e storage cabling illustrations in this section show both the drive data and power cables The LFF and SFF drive models each has their own preinstalled 20 pin multi output drive power cable The LFF drive power cable has the following connections Common end connector System board BP1 cable connector 4 bay LFF backplane BP2 cable connector 8 bay LFF backplane The SFF drive power cable has the followi...

Страница 109: ... 4 bay LFF non hot plug SATA drive cabling Item Description 1 Drive power cable 2 Mini SAS cable 8 bay LFF non hot plug SATA drive cabling Item Description 1 Drive power cable 2 Mini SAS cable 2 3 Mini SAS cable 1 ...

Страница 110: ...LFF hot plug SATA drive cabling Item Description 1 Drive power cable 2 Mini SAS X cable 8 bay LFF hot plug SAS SATA drive cabling Drives connected to an HBA option Item Description 1 Drive power cable 2 Mini SAS X cable ...

Страница 111: ...s connected to an HP Smart Array Controller option Item Description 1 Drive power cable 2 Mini SAS Y cable 8 bay SFF hot plug SATA drive cabling Item Description 1 Drive power cable 2 Mini SAS cable 2 3 Mini SAS cable 1 ...

Страница 112: ...ATA drive cabling Drives connected to an HBA option Item Description 1 Drive power cable 2 Mini SAS cable 2 3 Mini SAS cable 1 Drives connected to an HP Smart Array Controller option Item Description 1 Drive power cable 2 Mini SAS Y cable ...

Страница 113: ...0 Controllers Item Description 1 Drive power cable 2 Mini SAS Y cable to the box 3 drives 3 Mini SAS Y cable to the box 2 drives Drives connected to an HP Smart Array P840 Controller Item Description 1 Drive power cables 2 Mini SAS Y cable to the box 3 drives 3 Mini SAS Y cable to the box 2 drives ...

Страница 114: ...2 SSD cabling from the primary PCIe riser location Item Description 1 M 2 SSD 2 SATA cable 2 M 2 SSD 1 SATA cable M 2 SSD cabling from the secondary PCIe riser location Item Description 1 M 2 SSD 2 SATA cable 2 M 2 SSD 1 SATA cable ...

Страница 115: ... option This server only supports FBWC module installation when an HP Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section HP Smart Storage Battery cabling ...

Страница 116: ...Cabling 116 Optical drive cabling Item Description 1 Optical drive power cable 2 Optical drive SATA cable Fan cabling Item Description 1 Fan 1 cable 2 Fan 2 cable 3 Fan 3 cable 4 Fan 4 cable ...

Страница 117: ...Cabling 117 Item Description 5 Fan 5 cable GPU power drive cabling FlexibleLOM sideband signal cabling ...

Страница 118: ... Supply cabling non hot plug Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable HP Redundant Power Supply cabling hot plug Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable ...

Страница 119: ...l cabling Front panel cabling in an LFF chassis with thumbscrew rack ears Item Description 1 Ambient temperature sensor cable 2 USB 2 0 connector cable 3 Front I O cable Front panel cabling in an LFF chassis with quick release latch rack ears Item Description ...

Страница 120: ... connector cable Front panel cabling in an SFF chassis with thumbscrew rack ears Item Description 1 Ambient temperature sensor cable 2 Front I O cable Front panel cabling in an SFF chassis with quick release latch rack ears Item Description 1 Ambient temperature sensor cable 2 Front I O cable ...

Страница 121: ...Cabling 121 Item Description 3 USB 3 0 connector cable ...

Страница 122: ...limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an a...

Страница 123: ...r supplies HP 550 W Power Supply PN 730941 B21 HP 800 W 900 W Gold AC Power Input Module PN 744689 B21 This is supported when the two bay HP RPS Backplane option PN 745813 B21 is installed These are Entry Level Power Supply products for HP ProLiant servers For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant powersuppl...

Страница 124: ...plication program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CSR Customer Self Repair FAT file allocation table FBWC flash backed write cache GPU graphics processing unit HBA host bus adapter HP SIM HP Systems Insight Manager ...

Страница 125: ...anagement Log LFF large form factor LOM Lights Out Management NAND Not AND NMI nonmaskable interrupt NVRAM nonvolatile memory ODD Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power On Self Test QR code quick response code RBSU ROM Based Setup Utility REST representational state transfer ...

Страница 126: ...SI SATA serial ATA SD Secure Digital SFF small form factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSD solid state drive SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus ...

Страница 127: ...documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 128: ...components system board 102 crash dump analysis 105 customer asset tag 96 customer self repair CSR 6 D dedicated iLO management connector 102 dedicated iLO management module 66 diagnosing problems 87 diagnostic tools 88 91 92 94 dimensions and weight 122 DIMM slot locations 104 105 DIMMs removing 52 documentation feedback 127 drive backplane 40 42 drive blank 35 36 drive cabling 108 drive carrier ...

Страница 129: ...02 Insight Diagnostics 92 Integrated Lights Out iLO 88 90 Integrated Management Log IML 90 Intelligent Provisioning 90 92 internal USB connector 92 102 L LED health 97 LED system power 97 LEDs drive 106 LEDs front panel 97 LEDs NIC 97 LEDs power fault 97 98 LEDs rear panel 100 LEDs unit identification UID 97 legacy USB support 92 M M 2 SATA SSD enablement board 46 M 2 SSD cabling 114 management to...

Страница 130: ... cabling 118 S safety considerations 24 security bezel removing 27 serial label pull tab 96 serial number 91 server specifications 122 server warnings and cautions 25 26 solid state device 46 114 specifications environmental 122 specifications mechanical 122 specifications power supply 123 specifications server 122 SPP 92 static electricity 24 storage cabling eight bay drive 109 110 111 112 storag...

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