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CAUTION:

Before attempting to remove or touch any parts from the motherboard, check that the

power cord is disconnected from the electrical outlet. Failing to do so can cause hardware damage
and even physical injury.

1.

Shut down the operating system and turn off the computer and any external devices.

2.

Disconnect the power cords of the computer and any external devices from the power outlet.

3.

Disconnect any external devices that are connected to the computer.

4.

Remove all components required to gain access to the system board.

5.

Locate the solder points on the system board.

36

Chapter 5 Software Troubleshooting

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Содержание Pavilion MS218

Страница 1: ......

Страница 2: ...Maintenance and Service Guide HP Pro All in One ms218 219 ...

Страница 3: ...accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consen...

Страница 4: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 5: ...iv About This Book ...

Страница 6: ...ng to disassemble the computer 5 Replacing the Keyboard or Mouse 6 Memory 8 Stand 11 Hard drive 13 Optical drive 16 Back cover 18 System board shield 19 Speakers 19 Webcam 20 WLAN module 21 Fan 22 Thermal module 23 Processor 25 System board 26 4 Computer Setup F10 Utility 28 Computer Setup F10 Utilities 28 Using Computer Setup F10 Utilities 28 Computer Setup Main 29 Computer Setup Advanced 30 Comp...

Страница 7: ...oes not start 38 Power 38 Display 39 Keyboard and mouse with cable 39 Wireless keyboard and mouse 41 Audio and speakers 42 Internet access 43 CD and DVD players 43 Video 45 Hardware installation 45 Performance 46 Memory card reader 47 6 System Recovery 48 Creating Recovery Discs 48 Choosing Recovery Discs 48 System Recovery Options 49 System recovery from the Windows 7 Start menu 49 System recover...

Страница 8: ...dicates card reader activity D USB 2 0 ports 2 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 players E USB 2 0 ports 4 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 players F Microphone jack Connect an external microphone to the port G Headphone jack Produces sound when connected to optional powered s...

Страница 9: ...e LED indicates whether there is a disc in the drive N Optical disc eject button Press this button to open the optical disc drive to insert or remove a disc O Brightness up Press this button for a brighter screen display P Brightness down Press this button to dim the screen display Q Hard disk drive LED Indicates hard disk drive activity R Power status LED Indicator light is blue when computer is ...

Страница 10: ... Drives and memory Description Spare Part Number DVD drive Slim Tray 8x Supermulti with Lightscribe 597927 001 500 GB hard drive 7200 rpm 595170 001 320 GB hard drive 7200 rpm 505914 001 Memory module 2 GB PC6400 DDR2 800 505915 001 Keyboards and Mice Description Spare Part Number Keyboard blue USB Latin American Spanish 597932 161 Mouse optical USB 596410 001 Mouse wireless 2 4 GHz 596412 001 Pro...

Страница 11: ...WLAN PCIe adapter 597929 001 LCD cable 597921 001 Thermal module UMA 597924 001 Thermal module MXM 597925 001 Fan 597926 001 Webcam module 597928 001 Speaker right 597930 001 Speaker left 597931 001 Power adapter 120W 597922 001 4 Chapter 2 Spare Parts ...

Страница 12: ...dia CD DVD etc from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the HP Pro All in One 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface fro...

Страница 13: ...the old receiver and plug the new receiver into the back of the computer Skip this step if you are replacing the keyboard only 3 Remove the tab from the battery compartment on the bottom of the mouse and or the keyboard This activates the pre installed battery 6 Chapter 3 Removal and Replacement Procedures ...

Страница 14: ...nect button on the bottom of the keyboard B and or mouse C for 5 to 10 seconds The blue activity LED on the wireless receiver illuminates when the synchronization command has been received and goes off when synchronization is complete NOTE If the synchronization does not work remove and then re insert the wireless receiver from the back of the computer and synchronize the keyboard and or mouse aga...

Страница 15: ... for disassembly see Preparing to disassemble the computer on page 5 2 Locate the memory compartment in the upper right corner of the computer 3 Lift up the rubber cover over the screw 8 Chapter 3 Removal and Replacement Procedures ...

Страница 16: ...4 Remove the Phillips screw that secures the cover to the computer 5 Slide the memory compartment cover off Memory 9 ...

Страница 17: ...1 and remove the memory module from the socket 2 NOTE If you are removing both cards you must remove the upper one before removing the lower one To install a memory module reverse the removal procedures 10 Chapter 3 Removal and Replacement Procedures ...

Страница 18: ...see Preparing to disassemble the computer on page 5 2 Use a flathead screwdriver to open the cover on the back of the computer behind the stand 3 Use a Phillips screwdriver to remove the three screws that secure the stand to the computer Stand 11 ...

Страница 19: ...4 Slide the stand assembly down and out to remove it To install the stand reverse the removal procedures 12 Chapter 3 Removal and Replacement Procedures ...

Страница 20: ...e 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 5 2 Lift up the rubber screw cover 3 Use a Phillips screwdriver to remove the hard disk drive cover screw Hard drive 13 ...

Страница 21: ...4 Slide the hard disk drive cover off 5 Loosen the screw at the front of the hard disk drive cage 14 Chapter 3 Removal and Replacement Procedures ...

Страница 22: ...ge and pull it firmly toward you to remove the hard disk drive cage from its bay To remove the hard drive from the hard drive cage 1 Remove the four screws that secure the hard drive into the hard drive cage 2 Remove the drive from the cage Hard drive 15 ...

Страница 23: ...ter for disassembly see Preparing to disassemble the computer on page 5 2 Lift up the screw cover and move it out of the way 3 Use a Phillips screwdriver to remove the optical drive screw 16 Chapter 3 Removal and Replacement Procedures ...

Страница 24: ...crewdriver gently into the notch and use a levering motion to disengage the optical drive assembly 5 Pull the optical drive assembly out of the computer To install an optical drive reverse the removal procedures Optical drive 17 ...

Страница 25: ... cover and front bezel pry the back cover away from the computer at the area near the stand mounting bracket b Move around the bottom to the left side of the computer while prying the cover off the computer c After you pry the cover off near the optical drive the cover should release from the computer NOTE To avoid breaking parts of the back cover or computer make sure the tabs on the back cover a...

Страница 26: ... the computer NOTE The bottom right screw also secures a speaker grounding cable To install the system board shield reverse the removal procedures Speakers 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 5 2 Remove the stand see Stand on page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 5 Remov...

Страница 27: ...er from the computer To install the speakers reverse the removal procedures Webcam 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 5 2 Remove the stand see Stand on page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 5 Remove the back cover see Back cover on page 18 6 Remove the system board shie...

Страница 28: ... computer and lift it off the computer To install the webcam reverse the removal procedures WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 5 2 Remove the stand see Stand on page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 WLAN module 21 ...

Страница 29: ...ion To install the WLAN module reverse the removal procedures Fan 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 5 2 Remove the stand see Stand on page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 5 Remove the back cover see Back cover on page 18 6 Remove the system board shield see System boa...

Страница 30: ... page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 5 Remove the back cover see Back cover on page 18 6 Remove the system board shield see System board shield on page 19 7 Remove the fan see Fan on page 22 8 Loosen the captive screws from the thermal module as follows a 1 Two screws for the chipset heat sink b 2 Four screws for the pro...

Страница 31: ...tem board reverse the removal procedures Note the following thermal module features 1 Radiator that fits into the fan assembly 2 Heat sink for the chipset 3 Heat sink for the processor 4 Heat sink for the graphics card 24 Chapter 3 Removal and Replacement Procedures ...

Страница 32: ...see Stand on page 11 3 Remove the hard drive see Hard drive on page 13 4 Remove the optical drive see Optical drive on page 16 5 Remove the back cover see Back cover on page 18 6 Remove the system board shield see System board shield on page 19 7 Remove the fan see Fan on page 22 8 Remove the thermal module see Thermal module on page 23 9 Rotate the locking lever to its full open position 1 Proces...

Страница 33: ...sink go to step 3 If using a new heat sink go to step 5 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 4 Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor 5 If using a new heat sink remove the protective covering from the bottom of the heat sink and pl...

Страница 34: ... WLAN module on page 21 8 Remove the fan see Fan on page 22 9 Remove the thermal module see Thermal module on page 23 10 Disconnect all remaining connectors 11 Remove the eight screws that secure the system board to the computer 12 Lift the system board out of the computer To install the system board reverse the removal procedures System board 27 ...

Страница 35: ...F10 Utility and the settings described in this section Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 As soon as the computer is turned on press F10 before the system boots to the operating system to enter Computer ...

Страница 36: ...ould become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 4 1 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 29 Advanced Computer Setup Advanced on page 30 Boot Computer Setup Boot on page 31 Power Computer Setup Power on page 31 Exit Computer Setup Exit on page 32 Computer Setup Main NOTE Support for specific Compu...

Страница 37: ...menu to incorrect values may cause your system to malfunction Table 4 3 Computer Setup Advanced Option Description CPU Type view only CPU Speed view only Cache RAM L2 view only SATA1 Controller Allows you to disable enable the SATA Controller SATA1 Controller Mode If SATA1 Controller is enabled allows you to set the mode to IDE AHCI Onboard LAN Allows you to disable enable onboard LAN controller O...

Страница 38: ...ific Computer Setup options may vary depending on the hardware configuration Table 4 5 Computer Setup Boot Option Description Boot time Diagnostic Screen Disables enables POST diagnostic messages display Boot Device Priority 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Allows you to specify which device groups will boot first second third and fourth or to disable any of the four...

Страница 39: ... Enter to save changes BIOS updates HP periodically releases system BIOS updates which are available from the HP website These updates often contain fixes for known issues in the BIOS To find out whether a PC needs a BIOS update compare the current BIOS version number against the latest version available for download To determine the current BIOS version you should perform the following steps 1 Cl...

Страница 40: ...lus sign to expand the type of device for which you want to update or rollback for example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Click the Driver tab 6 To update a driver click Update Driver and follow the on screen instructions or To revert to an earlier version of a driver click Rollback Driver and follow the on screen instructions Microsoft System R...

Страница 41: ... If an individual factory installed software program or hardware driver is damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way ...

Страница 42: ...kup discs Use CD or DVD recording or burning software that is installed on your computer to create backup discs of important information including personal files e mail messages and Web site bookmarks You can also move data to an external hard disk drive When writing data to a backup disc use software that includes write verification functionality This feature compares the data on your hard disk d...

Страница 43: ...l injury 1 Shut down the operating system and turn off the computer and any external devices 2 Disconnect the power cords of the computer and any external devices from the power outlet 3 Disconnect any external devices that are connected to the computer 4 Remove all components required to gain access to the system board 5 Locate the solder points on the system board 36 Chapter 5 Software Troublesh...

Страница 44: ...CLEAR CMOS or To clear CMOS make a short on the two solder pads labeled PASSWORD 7 Reassemble the computer 8 Reconnect the external equipment 9 Plug in the computer and turn on the power Allow the operating system to start Clearing CMOS and password settings 37 ...

Страница 45: ...the Ctrl Alt Delete 2 Click Start Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete 2 Click the arrow next to the red Shut Down button and then click Restart Or 1 Press and hold the On button for 5 or more seconds to turn off the computer 2 Press the On button to start the computer Pow...

Страница 46: ...ard commands and typing are not recognized by the computer Turn off the computer by using the mouse unplug and reconnect the keyboard to the back of your computer and then turn on your computer Mouse with cable does not work or is not detected Unplug and reconnect the mouse cable to your computer If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then...

Страница 47: ...under the mouse For detailed cleaning instructions go to http www hp com support Select your country region and language search on your computer model number and then search on the keyword cleaning I cannot move the cursor using the arrow keys on the number key pad Press the Num Lock key to turn off the Num Lock light The Num Lock light should not be on if you want to use the arrow keys on the num...

Страница 48: ... the Connect button Ensure the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it B Resynchronize the keyboard and mouse to the receiver The receiver wireless keyboard and wireless mouse shown in the illustrations are examples your models may vary NOTE During these steps place the wireless keyboard and wireless mouse on the same le...

Страница 49: ...e volume click the Volume icon on the task bar or use the keyboard controls Check the volume setting in your software program If you are using external speakers make sure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the external speakers Ensure the external speakers are connected to a Line Out connector To resume from S...

Страница 50: ... the Start Search box and then click Network and Sharing Center to open the Network and Sharing Center window 6 Click Connect to a network and then follow the on screen instructions CD and DVD players Table 5 8 CD and DVD players Symptom Possible solution The CD or DVD drive cannot read a disc or it takes too long to start Ensure the disc is inserted with the label facing out and centered in the t...

Страница 51: ... of a disc Some recording programs can record only to the same disc type as the source For example you can record a DVD only to a DVD R R or a DVD RW RW disc and you can record a CD only to a CD R or a CD RW disc Select a slower write speed for the recording drive if a slower speed is available The recording software may not let you add a track if it exceeds the available space on your disc You ca...

Страница 52: ...eo and game controllers 4 Right click TV tuner select models only and then click Update Driver Software 5 Select Search automatically for updated driver software 6 Follow the instructions to update the driver 7 If you are prompted restart the computer Hardware installation Table 5 10 Hardware installation Symptom Possible solution A new device is not recognized as part of the system Install the de...

Страница 53: ...roperly right click the device click Uninstall and then click OK 5 Right click the name of the device and then select Properties 6 Click the General tab to see whether your device is enabled and working properly If it is available click the Troubleshoot button and follow the on screen instructions in the device troubleshooter wizard 7 Restart the computer Click the Start button click the Arrow but...

Страница 54: ...memory card is one of the supported types Memory Stick MS Memory Stick Pro MS Pro MultiMediaCard MMC Secure Digital SD Secure Digital High Capacity SDHC or Extreme Digital xD Additional media card types can be supported by use of an adapter sleeve Mini Secure Digital Mini SD Micro Secure Digital Micro SD Reduced sized MultiMediaCard RS MMC Memory Stick Duo MS Duo or Memory Stick Pro Duo MS Pro Duo...

Страница 55: ...ard disk drive Creating Recovery Discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery discs for your computer Furthermore the recovery dis...

Страница 56: ...ssing the F11 key on the keyboard during system startup 3 Through recovery discs that you create 4 Through recovery discs purchased from HP Support To purchase recovery discs go to http www hp com support and visit the Software Driver downloads page for your computer model System recovery from the Windows 7 Start menu If the computer is working and Windows 7 is responding use these steps to perfor...

Страница 57: ...is Loading Files message appears on the screen 5 Under I need help immediately tap System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended button and then tap Next Otherwise select Recover without backing up your files button and then tap Next Otherwise select Recover without backing up your files button and then tap Next Sys...

Страница 58: ...to choose between running System Recovery from disc or from hard drive select Run program from disc and then click Next 6 Under I need help immediately tap Factory Reset 7 If you are prompted to back up your files and you have not done so select Back up your files first recommended button and then tap Next Otherwise select Recover without backing up your files button and then click Next 8 If you a...

Страница 59: ...D 2 optical disc eject button 2 optical disc emergency eject 2 optical drive spare part number 3 P power adapter spare part number 4 power connector 1 power status LED 2 Power Standby button 2 processor removal and replacement procedures 25 spare part number 3 R rear components 1 recovery at system startup 50 from the Windows 7 Start menu 49 starting from recovery discs 50 recovery discs choosing ...

Страница 60: ...ystem board shield removing 19 system recovery options 49 T thermal module removing 23 spare part number 4 U updating drivers 33 USB 2 0 1 W webcam 2 webcam module removing 20 spare part number 4 WLAN module removing 21 spare part number 4 Index 53 ...

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