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Chapter 5

Troubleshooting

CAUTION

Do not push on any components on the VRM; push on the edge of the main board
only. Pushing on this device may break it.

If the fault persists, replace the system board.

Printer/DataComm Problems

Symptom:

A printer does not print or DataComm devices are not working.

If the printer does not work, or the DataComm devices are not working, do the following:

1. Review the

Troubleshooting Checklist

before you continue.

2. Verify the correct cables have been used, the cables are connected properly, and the cable pins

are not bent.

Check the cable for continuity, or try a known good cable. Refer to the peripheral's manual.

3. Verify that the AC power cord is plugged into the power source and the printer.

4. Make sure that the printer power switch is on.

5. Make sure that the AC outlet is working. If the printer is plugged into a multiple-outlet box,

make sure the switch on the outlet box is turned on, and the circuit breaker (if equipped) is not
tripped.

6. Make sure that the printer is on-line.

7. Examine the printer for a paper jam.

8. Run the printer internal self-test (if it has one) to make sure that the printer is functional. Refer to

the printer’s manual for instructions.

9. Make sure that you have selected the correct port setting when you configured the printer. The

printer must be configured correctly for the server and for the application. You may need to
change some switch settings on the printer.

10. Make sure that you have not disabled the I/O ports. Run the Setup Utility (press

during the

boot process) and verify the I/O port status.

11. Make sure the server’s printer port is working properly by running another peripheral from that

port.

12. If the printer still does not work, it may have a resource conflict with another board or accessory.

Remove boards and accessories (except the hard disk drive) one at a time to isolate the
conflict. Check the printer for proper operation after you remove each board or accessory.

13. If an error message appears on the screen, refer to

Error Messages

and the printer’s manual

for help.

14. If the system was working before you installed the accessory, remove the accessory and restart

the system.

15. If the problem persists, replace the system board.

Содержание LH6000r - NetServer - 0 MB RAM

Страница 1: ...HP NetServer LH 6000 LH 6000r Service Manual Online Version 1 1 Last Updated May 2000 ...

Страница 2: ...is document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Intel and Pentium are registered trademarks of Intel Corporation Pentium II Xeon and Pentium III Xeon are trademarks of Intel Corporation Windows NT and Windows 95 are registered trademarks of Microsoft in the U S and other countries Torx is a registered trademar...

Страница 3: ...dicators 12 LEDs at the Rear of the Chassis 13 Main Menu 14 Viewing System Information 15 Event Log Menu 15 2 System Information 17 Boot Priority 17 IRQ Settings 17 Connector Pinouts 17 Video Connector Pinouts 17 Serial Port Connector 18 Parallel Port Connector 19 50 Pin Narrow SCSI Port Connector 19 Mini DIN Connectors 20 Memory Guidelines 21 Mass Storage Guidelines 22 Accessory Board Guidelines ...

Страница 4: ...n 31 Power Management Interconnect Board Illustration 32 3 Parts Information 33 Exploded View Covers Bezel Front Panel 33 Exploded View Power Supply I O Board Fans 34 Exploded View Mass Storage 35 Exploded View System Board Assembly 36 Exploded View Exhaust Fans 37 Replaceable Parts List 38 Keyboards 41 Power Cords 41 Cabling Diagram 41 4 Diagnostics 43 Diagnostic Tests 43 Diagnostics Description ...

Страница 5: ...Drive Problems 66 Keyboard and Mouse Problems 67 Network Interface Card Problems 67 Power Problems 68 SCSI Subsystem Problems 69 Video Monitor Problems 73 Configuration Problems 75 Verifying Hard Disk Drive Operation 76 Processor Problems 77 Printer DataComm Problems 78 6 Replacing Parts 79 Safety Information 79 Service Tools Required 79 Replacing Power Supply Module s 79 Replacing the Control Pan...

Страница 6: ... 91 Replacing the I O Fans 92 Replacing the Processor Fans 92 Replacing the Hot Swap Mass Storage Cage 94 Replacing the I O Board 95 Replacing the Processor Board 97 Replacing the System Board 99 Replacing the Power Management Interconnect Board 101 Replacing the PCI Hot Swap Assembly 103 Index 105 ...

Страница 7: ...m Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a grounded wrist strap and use a static dissipating work surface when handling NetServer components Note that the power switch does not tu...

Страница 8: ... away from the NetServer and for storage when removed 3 Once you have removed the bezel remove the left cover by loosening the thumbscrew and then pulling the cover forward to disengage it Lift it outward and away from the chassis 4 Remove the top cover by loosening the thumbscrew pulling the cover forward and then slightly sideways to disengage it Lift it up and away from the chassis 5 Remove the...

Страница 9: ...objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a grounded wrist strap and use a static dissipating work surface when handling NetServer components Note that the power switch does not turn off the standby power Disconnect the power cords to turn off standby power NOTE If the backlight of the LCD is on standby power...

Страница 10: ...degrees until it releases from the three posts on the bezel hinge Removing the HP NetServer LH 6000r Bezel 3 Use a Torx 15 screwdriver to unscrew the four screws securing the HP NetServer to the rack 4 Do not unscrew the entire hinge or bracket from the HP NetServer Remove only the outer screws so the hinge and the bracket remain attached to the HP NetServer chassis ...

Страница 11: ...ont of LH 6000r Screw and Cover Locations Remove the two screws holding the NetServer to the bracket Z Bracket 1 2 3 4 Remove Z bracket 5 The Z bracket is used only during shipment to secure the HP NetServer to the rack To remove the Z bracket remove the two screws that connect the Z bracket to the column at the rear of the HP NetServer Save the Z bracket for future use 6 At the front of the HP Ne...

Страница 12: ...age it Lift it up and away from the chassis Top Cover Right Cover Bottom Cover Thumbscrew Thumbscrew Thumbscrew HP NetServer LH 6000r Covers 8 Remove the Right Cover by supporting it with your hand then loosening the thumbscrew and pulling the cover forward to disengage it Lift it away from the chassis 9 Remove the Bottom Cover by supporting it with your hand and loosening the thumbscrew with the ...

Страница 13: ...ON The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 Follow the instructions in removing the covers to gain access to the system board assembly Location of System Board Assembly WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited ...

Страница 14: ...s 7 Slide the system board assembly from the chassis and place it metal plate side down on an anti static pad CAUTION Do not operate the HP NetServer for more than sixty minutes without first installing all covers and the front bezel Operating the system without all covers in place reduces critical cooling airflow over some components such as hard disk drives and processors Operating the system wi...

Страница 15: ...formation 9 Front View Front of LH6000r Chassis Front Panel Console LH 6000r Bezel and Front Panel Console Front of LH6000 Chassis Protective Door shown open Front Panel Console Reset LH 6000 Bezel and Front Panel Console ...

Страница 16: ...rs 1 2 3 1 2 3 4 5 6 7 8 4 Rear Panel of the HP NetServer The optional Redundancy Kit provides a fourth power supply Since the HP NetServer requires three power supplies to run a fourth power supply helps to prevent service interruptions With the Redundancy Kit installed a power supply can be hot swapped Lights and Indicators This is the HP NetServer LH 6000 s Front Panel Console LH 6000r is simil...

Страница 17: ...tor Locks system keyboard monitor display and control panel to prevent unauthorized use Go to the Setup utility security menu to configure this feature Secure Mode indicator illuminates when Secure Mode is enabled Status screen Reports system status Red LED Yellow LED Green LED Indicates HP NetServer Status Off Off Off Main power is off and the HP NetServer may or may not be on standby power Flash...

Страница 18: ... and HDD LEDs Hard Disk Drive LED Indicators Each hot swap hard disk drive module has to LED apertures on its front one for power status and one for activity status Light pipes on the module transmit light to these apertures from LEDs on the inside rear of the hot swap mass storage cage Power status LED aperture Activity status LED aperture LED Apertures on Hot Swap Hard Disk Drive Module NOTE The...

Страница 19: ...amber Slot 5 needs attention 1 2 3 4 5 6 7 8 Amber Attention LED When an amber PCI LED appears you must remove the cover to see the internal PCI Power LEDs for each hot plug PCI slot PCI Power LEDs Internal Four pairs of very small LEDs are on the I O board above left of each hot plug PCI slot 5 Power Green Attention Amber Onboard LEDs The light from the small onboard LEDs is visible through the l...

Страница 20: ... The system is powered up Flashing The system is in stand by or power save mode Off The AC line is unplugged or the power supply has failed LAN LEDs The LH 6000 has two LEDs on either side of the RJ 45 connection Interpret the LEDs in this way Local Area Network LED Status Green LED Yellow LED LAN Status On Flashing Off The LAN is connected and data is being transferred at 10Mbps On Flashing On Th...

Страница 21: ...nu Down Arrow Scroll down one line through the current screen or menu Up Arrow Scroll up one line through the current screen or menu Left Arrow Adjust contrast when adjust contrast menu selected Right Arrow Adjust contrast when adjust contrast menu selected NOTE The buttons and menus operate when the HP NetServer has powered down or hung as long as the NetServer is plugged in During POST power on ...

Страница 22: ...Chapter 1 General Information 16 ...

Страница 23: ...ice in the HP NetServer during boot These assignments trigger the NOS to enable the APIC Advanced Programmable Interrupt Controller APIC takes advantage of the expanded set of non conflicting IRQs for those accessory boards requiring more than one IRQ per slot APIC provides up to four dedicated interrupts for each PCI slot These automatic IRQ assignments can be changed in the setup screen F2 Conne...

Страница 24: ...itor self test ground 13 Horizontal sync 6 Red return ground 14 Vertical sync 7 Green return ground 15 Not used 8 Blue return ground Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector Pinouts Serial Port Connector Pinouts Pin Number Signal Description 1 Data carrier detect 2 Receive data 3 Transmit data 4 Data term ready 5 Signal ground 6 Data set ready 7 Request to send 8 Clear to send...

Страница 25: ... Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit 7a 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low 50 Pin Narrow SCSI Port Connector Position 25 Position 1 Position 26 Position 50 SCSI Port Connector Pinouts 50 Pin Narrow SCSI Port Connector ...

Страница 26: ...BSY 28 DB 2 44 ACK 29 DB 3 45 RST 30 DB 4 46 MSG 31 DB 5 47 SEL 32 DB 6 48 C D 33 DB 7 49 REQ 34 DB P 50 I O 35 36 Ground Mini DIN Connectors 1 2 4 3 5 6 Mini DIN Connector Pinouts for the Mouse and Keyboard Mini DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 Not used ...

Страница 27: ...et 1A and one 128 MB DIMM in socket 1B Expansion is accomplished by adding pairs of equal size DIMMs in stipulated slots up to the maximum configuration of 8 GB 1A 1B 2A 2B 3A 3B 4A 4B S1 DIMM Slots DIMM slots on System Board l Add paired DIMMs of these sizes 128 MB 256 MB 512 MB 1 GB l Memory of equal size must be added in pairs l You can mix DIMM sizes For example you may place a 1 GB DIMM pair ...

Страница 28: ...ver of the LH 6000 is removed CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Mass Storage Guidelines This HP NetServer has a flexible mass storage system You can install up to six hot swap devices in the primary hot swap mass storage cage and you can install an additional ...

Страница 29: ... plug slots CAUTION Do not attempt to install or remove non hot plug PCI boards with the HP NetServer in any kind of sleep state or a system crash or hang may occur l Slots 1 2 3 and 4 are non hot plug slots 5 6 7 and 8 are hot plug l For optimal performance add PCI boards to slots 7 and 8 which at 66 MHz and 64 bit are the fastest l Consider the boot priority prior to installing accessory boards ...

Страница 30: ...the power of the HP NetRAID series of disk array controllers in the HP NetServer HP NetRAID technology lets you link multiple hard disk drives together to provide faster access and or increased data reliability With the embedded RAID controller you can configure your linked drives as RAID Redundant Array of Independent Disks Disk drives in the hot swap mass storage cage may be used as either stand...

Страница 31: ...r further configuration information Processors Guidelines The installation procedure is the same for the rack mount and the pedestal HP NetServer once you gain access to the system board assembly Configuration Switches S1 S4 CPU Speed Speed Switch 1 Switch 2 Switch 3 Switch 4 550 MHz ON OFF OFF OFF 600 MHz OFF ON ON ON 650 MHz OFF ON ON OFF 700 MHz OFF ON OFF ON 750 MHz OFF ON OFF OFF NOTE Not all...

Страница 32: ...800 x 600 47 56 60 70 72 75 85 90 100 120 160 or 200 Hz 47 56 60 70 72 75 85 90 100 120 160 or 200 Hz 47 56 60 70 72 75 85 90 100 or 120 Hz 47 56 60 70 72 75 85 90 100 or 120 Hz 1024 x 768 43 60 70 72 75 85 90 100 120 140 or 150 Hz 43 60 70 72 75 85 90 100 120 140 or 150 Hz not supported not supported 1152 x 864 60 70 75 80 85 100 or 120 Hz 43 47 60 70 75 80 85 100 or 120 Hz not supported not supp...

Страница 33: ...0 000 ft Acoustic Emissions Sound level LpA 58 dBA Dimensions Minimum Clearance HP NetServer LH 6000 Front 1 m 39 inches Sides 2 5 cm 1 inch Top 2 5 cm 1 inch Back 15 cm 6 inches HP NetServer LH 6000r Front 1 m 39 inches Sides 2 5 cm 1 inch Top 2 5 cm 1 inch Back 15 cm 6 inches Weight and Dimensions NOTE A fully loaded HP NetServer can weigh up to 173 pounds Follow local regulations and use one pe...

Страница 34: ... to 240 VAC 11 7A 5 6 A at 50 60 Hz 90 to 264 VAC at 47 63 Hz Power availability 780 W continuous Minimum System Requirements Voltage Volt Amps Amps Watts 100 1177 11 7 1166 120 1153 9 6 1141 200 1120 5 6 1099 230 1117 4 9 1095 Switch Settings The configuration switch S1 is located on the lower left of the system board of the system board assembly To change the switch settings it is recommended th...

Страница 35: ...tion Configuration Switches S1 S4 CPU Speed Speed Switch 1 Switch 2 Switch 3 Switch 4 550 MHz ON OFF OFF OFF 600 MHz OFF ON ON ON 650 MHz OFF ON ON OFF 700 MHz OFF ON OFF ON 750 MHz OFF ON OFF OFF NOTE Not all processor speeds are supported Configuration Switches S5 S8 Switch Function To Enable S5 Clear Configuration ON normally OFF S6 Clear Password ON normally OFF S7 Boot Block ON normally OFF S...

Страница 36: ...on of the major components on the system board Refer to Switch Settings before changing any switches and Processor Guidelines before installing or replacing processors CAUTION Some switches if incorrectly set may result in damage to system components Damage due to incorrect switch settings is not covered by the HP warranty 1A 1B 2A 2B 3A 3B 4A 4B S1 DIMM Slots System Board ...

Страница 37: ... figure shows locations of the major components on the I O board 5V 33 MHz 64 Bit 3 3V or 5V 66 MHz 64 Bit Attention LEDs Power LEDs Slots 1 6 Non hot plug Hot plug Slots 7 and 8 SCSI B SCSI A SE SCSI I O Memory Remote Management Slots 1 4 Slots 5 8 I O Board ...

Страница 38: ... on the Power Management Interconnection board IDE FLOPPY I O BOARD CONNECTORS SYSTEM BOARD CONNECTORS CONTROL PANEL MASS STORAGE POWER CONNECTORS SHOWN AS DASHED ARE ON THE REVERSE SIDE MASS STORAGE POWER PS0 PS1 PS2 PS CNTRL PS CNTRL PS3 FAN PAIR A POWER POWER TO BATTERY BACKUP FAN PAIR B POWER FAN POWER CHASSIS REAR CHASSIS FRONT ...

Страница 39: ...33 3 Parts Information Exploded View Covers Bezel Front Panel 1 1 2 3 15 4 7 9 10 8 11 7 5 13 6 12 14 ...

Страница 40: ...Chapter 3 Parts Information 34 Exploded View Power Supply I O Board Fans 28 27 29 30 31 16 17 18 19 21 22 23 20 24 26 25 ...

Страница 41: ...Chapter 3 Parts Information 35 Exploded View Mass Storage 45 44 43 46 47 32 33 35 34 36 37 38 39 40 41 42 40 ...

Страница 42: ...Chapter 3 Parts Information 36 Exploded View System Board Assembly 48 59 60 63 55 54 62 59 56 57 48 49 51 50 52 53 58 60 61 56 64 ...

Страница 43: ...Chapter 3 Parts Information 37 Exploded View Exhaust Fans System Board Assembly See exploded view 65 66 59 ...

Страница 44: ... cover system board side 5064 7910 4 Rear castors 1490 1007 5 Front castors 5182 9416 6 Pedestal bezel w lock D8228 63019 7 Control panel bezel for rack versions only 5064 4639 8 HP rack bezel w lock D8228 63018 9 Non HP rack bezel w lock D8228 63029 10 System Nameplate Non HP rack D8228 63011 11 System Nameplate HP rack D8228 63012 12 System Nameplate pedestal D8228 63010 13 System key 5182 4534 ...

Страница 45: ...8 Control panel w cable D8230 60000 39 Hot swap drive cage assy D8520 63003 D8520 69003 40 Duplex SCSI PCA Optional D8280 63000 41a 3 5 inch 9 1 GB Ultra Wide hot swap drive 7200 rpm D4911A 41b 3 5 inch 9 1 GB Ultra Wide hot swap drive 10000 rpm D7049A 41c 3 5 inch 18 2 GB Ultra Wide hot swap drive 10000 rpm D6108A 41d 3 5 inch 9 1 GB low profile hot swap Ultra2 drive 7200 rpm D6106A 41e 3 5 inch ...

Страница 46: ...334 69001 56c PIII 550 2MB Processor D9335 63001 D9335 69001 57 Processor Terminator Baffle Assembly D8228 63009 58 Processor Terminator Part of Item 52 Not orderable 59 Processor fan D8228 63016 60 Fan Guide Not orderable 61 Processor Cage Upper Not orderable 62 Processor Cage Support Not orderable 63 Processor Cage Lower Not orderable 64 Stiffener Strut Not orderable 65 System Exhaust fans D8228...

Страница 47: ...ralia New Zealand 8120 1369 India South Africa 8120 4211 Canada United States 8120 1751 Japan 8120 4753 Denmark 8120 2956 Switzerland 8120 2104 Europe 8120 1689 United Kingdom 8120 1351 Cabling Diagram Key PS2 Primary Power Supply Cage Cable PS3 Secondary Power Supply Cage Cable Cables and Part Numbers Cable Part Nos C62 Internal SCSI Wide LVD Cable SCSI A to Primary Mass Storage 5183 3444 C65 Int...

Страница 48: ...rconnection Board on backside of Pwr Mgmnt Intercnct To Management Port Connector I O Board To Olx Connector PCI Attention LEDs Hot Swap Power Supply Redundant Power Supply To Non Hot Swap Mass Storage Flexible Disk Drive IDE CD ROM 4W 4W 14W 14W 2W To Secondary Optional Hot Swap Mass Storage Cage To Primary Hot Swap Mass Storage Cage Power Supply Control Cable Power Management Interconnection Boa...

Страница 49: ...iagnostics which reside in the BIOS ROM isolate server related logic failures and indicate the board or component that needs to be replaced as indicated by the Error Messages Most server hardware failures will be accurately isolated by the diagnostic Go to View System Error displayed on the bottom of the boot screen for an explanation of each test You see a list of the errors that occurred and sug...

Страница 50: ...to boot the server A basic suite of tools checks key HP NetServer components and a menu of advanced tests is available for in depth testing DiagTools has the ability to test the following components l system board l processors l memory modules l hard disk drives l flexible disk drives l keyboards l serial ports l parallel ports l video monitor l CD ROM drives DiagTools is an off line diagnostic te...

Страница 51: ...ipped with a server and they are relatively easy to use However off line diagnostic software should be used only by experienced personnel who can take a wider view of its limitations which include Booting the server from the diagnostics diskette No access to operating system error logs since the OS is not operating at the same time as the diagnostic tools Limited ability to test only a single comp...

Страница 52: ...Tests the processor s registers Test failure causes an error message to be displayed and the boot process to abort System BIOS ROM Test BIOS ROM chip calculates an eight bit checksum Test failure causes an error code to be displayed and the boot process to abort Memory Subsystem Test Tests the physical configuration of the memory subsystem The test checks for valid memory module combinations Test ...

Страница 53: ... clock registers and performs a test that ensures the clock is running Test failure causes an error code to be displayed Keyboard Test Invokes built in keyboard self test of keyboard s microprocessor and tests for stuck keyboard keys Test failure causes an error code to be displayed Mouse Test Invokes built in mouse self test of mouse s microprocessor and tests for stuck mouse buttons Test failure...

Страница 54: ...ns refer to the for instructions and precautions turn off the system unplug the power cords and do the following Remove and reinsert the all NetServer PCAs and accessory boards firmly in their slots Remove and reinsert the CPU s and VRM s firmly in their sockets in the system board Remove and reinsert the memory modules firmly and correctly in their sockets Error Messages 0000 The power on self te...

Страница 55: ...er off the HP NetServer and disconnect the power cords for a few seconds 0070 The Smart Interrupt Router FPGAfailed to initialize This problem prevents your system from booting and operating If the error persists replace the system board 0071 The data for the Smart Interrupt Router FPGAis corrupted This problem prevents your system from booting and operating If the error persists replace the BIOS ...

Страница 56: ...st has detected a general failure on the integrated keyboard controller Your system board may need to be replaced Contact your service representative 0103 The keyboard is not connected 1 Check that the keyboard connector is firmly connected 2 If the problem persists your keyboard cable may be damaged or your keyboard may need to be replaced Contact your service representative 0105 The mouse has re...

Страница 57: ... ROM drive is not responding but is configured in the Setup utility 1 If the CD ROM drive has just been removed press F4 to automatically validate the change 2 Check that all cables and power cords are firmly connected 3 If the cable is damaged connect the hard disk drive to another IDE cable if available 4 If the problem persists your CD ROM drive may need to be replaced Contact your service repr...

Страница 58: ...If the video memory module has just been removed or replaced by a smaller one press F4 to automatically validate the change 2 If the video memory modules have not been removed or changed ensure they are properly inserted in their sockets 3 If the problem persists your video memory module may need to be replaced Contact your service representative 0700 The system memory size detected during the pow...

Страница 59: ...e 3 If the problem persists your cache memory module may need to be replaced Contact your service representative and specify the error code 0900 The integrated LAN interface has reported an error during its self test 1 Check that the LAN interface is properly inserted in its slot 2 Check that the COAX module is correctly installed if present 3 Check that all the cables are firmly connected 4 If th...

Страница 60: ...er cycle your system See BIOS Recovery If updating your BIOS does not clear this error contact your service representative 0B2XThe Microcode Update data block for the Pentium III microprocessor is defective You must correct this problem in order to avoid possible malfunction or reliability problems To correct the problem update your BIOS by running the flash utility from your HP NetServer Navigato...

Страница 61: ... heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tips WARNING Before removing a cover always disconnect the power cords and unplug telephone cables Disconnect telephone cables to avoid exposure to ...

Страница 62: ... the SCSI Configuration Utility If the HP NetServer is configured with a disk array check the Disk Array Utility If the error is a network related problem determine if the server has enough memory and hard disk drive capacity Consult your network operating system manual Verify all cables and boards are securely plugged into their appropriate connectors or slots l If you suspect a hardware error fo...

Страница 63: ...n all unused sockets 7 If the system fails during boot but without a video display listen for beep codes to get an error message 8 If the system fails during boot and presents a POST error code use the POST error code listing or the Event Log Display to decode the error and get suggested remedies 9 If the system fails during boot without a clear error message consider attempting a BIOS recovery In...

Страница 64: ...sembly NOTE In the LH 6000r this assembly is under the right cover in the LH 6000 it is under the top cover While you can clear the system configuration in the rack or in the pedestal it is recommended that you remove the system board assembly to perform configuration changes CPU Speed CPU Speed CPU Speed Clear Config Clear Password Not Used 1 2 3 4 5 6 7 8 O N Switches 1 and 4 of dual in line swi...

Страница 65: ...tem board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack...

Страница 66: ...ing the Boot Block switch switch 7 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP NetServer and gain access to the system board assembly 2 On the system board set the Boot Block switch Switch 7 on the configuration switch from OFF to ON CPU Speed CPU Speed CPU Speed Clear Config Clear Password Not Used 1 2 3 4 5 6 ...

Страница 67: ...he LAN and power down the server Boot the Power on Self Tests POSTs If you get an error look up Error Messages for further instructions If the POSTs pass you can run the HP DiagTools Besides the POSTs and HP NetServer DiagTools disk the standard set of tools recommended for troubleshooting are HP NetServer Assistant HP NetServer Assistant NSA is a customizable software toolset that helps monitor a...

Страница 68: ...6 If your server stopped working after you installed a new board remove the board and turn on the server If your server now works determine how to set the jumpers and switches on the board if there are any If the new board is preventing the server from powering on it s apt to have a serious electrical problem 7 If your server still does not work remove all boards and options that you have installe...

Страница 69: ...upply Monitor the system to make sure you are not experiencing further temperature and voltage problems The server stops working hangs If the server stops working do the following 1 Review the Troubleshooting Checklist before you continue 2 If the system hangs power the system off and on as it is a more complete reset rather than using Ctrl Alt Del 3 If the POST find an error check the connection ...

Страница 70: ...r Memory Problems The memory modules are DIMMs Note that some HP NetServers require that memory must be installed only in certain sockets or banks sometimes in multiples for example 2 or 4 at a time NOTE If the POSTs displayed at power on time indicate a defective memory module Replace the defective module 1 Review the Troubleshooting Checklist before you continue 2 If memory problems are being ex...

Страница 71: ...oes not work do the following 1 Review the installation guidelines in Chapter 2 to ensure a proper configuration 2 In addition check the following Check that the correct drivers are installed Check that there is a CD ROM disk in the CD ROM drive Check that all internal drive cables are securely attached and functional 3 If the drive is a Hewlett Packard CD ROM review the CD ROM Installation Guide ...

Страница 72: ...fore you continue 2 Try booting from a known good flexible disk 3 Check to see if boot from CD ROM is enabled and if there is a bootable CD in the CD ROM drive 4 Select the Setup Utility press F2 during the boot process and check that the system s mass storage configuration is correct If for some reason you cannot run the Setup you can clear CMOS and reconfigure the server Try to reboot 5 If you c...

Страница 73: ...6 Try replacing the keyboard with a known good keyboard 7 If the problem persists check the keyboard cable for continuity or try a known good cable 8 If the problem persists replace the system board The mouse does not work or is intermittent The HP NetServer automatically detects a mouse when one is installed If the mouse or other input device is not working perform the following 1 Review the Trou...

Страница 74: ...rating system Also check the README files on the support disk Power Problems Symptoms A fan is not working The power LED does not light 1 Review the Troubleshooting Checklist before you continue 2 Verify that the AC power source is good a If the system fans are audible or a control panel light is on the power is on b Verify the circuit breaker for the AC power outlet c If the breaker was off check...

Страница 75: ...ntegrity of the SCSI buses and other switch settings on the external storage devices are correct Verify that each SCSI device is assigned a unique SCSI ID 3 Refer to the documentation that came with the SCSI devices for any specific information on installing them 4 Make sure that any installed SCSI controller is installed and configured correctly 5 For any SCSI devices installed in an enclosure ex...

Страница 76: ...ternal or external SCSI controller The internal SCSI channel is usually port 2000 Press Enter c After the utility scans the channel it will list SCSI devices detected You may change the transfer rate for a specific device by selecting it or for the entire channel by changing the controller Make your selection and press Enter d Press Enter on Sync Rate to select a new transfer rate e Follow the pro...

Страница 77: ...ue and separate SCSI ID number To solve this problem simply set the device ID to something other than that of the HBAs SCSI ID 7 If the device is a boot drive then the SCSI ID should be set at 0 8 Go into the SCSI Configuration Utility and set the transfer rate lower The internal and external SCSI subsystems are typically LVD and will be set to default at the maximum 80 MB sec If the SCSI system w...

Страница 78: ...nd has installed it as drive C but cannot find a device at address 1 and in addition if no further messages are displayed it indicates the server cannot load the operating system from device 0 check the following a If a second hard disk drive is connected to the SCSI bus check it for proper address selection SCSI cable connection and proper power b Check the disk partition c Partition the hard dis...

Страница 79: ...e information 5 Check the SCSI cables for problems that may have been caused by recent computer maintenance hardware upgrades or physical damage 6 If you suspect hardware failure and there are no system error messages check each component associated with the failure Equipment failure is probably the most unlikely reason for a SCSI subsystem failure 7 Check the ROM BIOS version associated with the ...

Страница 80: ... the troubleshooting steps 9 If you are using a video screen saver utility and the screen goes blank while using the keyboard you may be using an application that turns off the screen even when you are using the keyboard Refer to the manual that came with the screen saver utility 10 Make sure the memory modules DIMMs are correctly seated in their slots You may want to remove and reinstall the memo...

Страница 81: ...eo adapter board cannot be used at the same time b If there is still a problem make sure the board is seated correctly c If there is still a problem remove the video adapter board and enable the internal video system Verify the problem 18 If a message appears such as INVALID CONFIGURATION run the Setup Utility and press F2 during the boot process or boot the HP Navigator CD ROM to confirm the serv...

Страница 82: ...D Indicator Activity LED Indicator LED Apertures on Ultra2 Hard Disk Drive Module Light pipes on the module transmit light to these apertures from LEDs on the inside rear of the hot swap mass storage cage Verify that the LEDs show the correct status and activity indications for all disk drive modules that you installed 1 Turn on power to the HP NetServer and display monitor 2 During the Power on S...

Страница 83: ...ged contact your reseller CAUTION The light pipes are fragile Be careful not to damage them when you inspect them or when you reinsert the module c Reinstall the disk drive module d Restart the HP NetServer to determine whether the LEDs become illuminated during the POST now If not contact your reseller Processor Problems Certain HP NetServer modules contain diagnostic LEDs that indicate memory er...

Страница 84: ...on line 7 Examine the printer for a paper jam 8 Run the printer internal self test if it has one to make sure that the printer is functional Refer to the printer s manual for instructions 9 Make sure that you have selected the correct port setting when you configured the printer The printer must be configured correctly for the server and for the application You may need to change some switch setti...

Страница 85: ...one or more of the following tools Electrically Conductive Field Service Kit P N 9300 1155 CE Peripheral Exerciser Disk Kit 45935 63210 DataComm Test Hood 9 pin 24540 60010 DataComm Test Hood 25 pin parallel 24540 60011 1 4 inch Flat Blade Screwdriver ACX 15 Torx Screwdriver Replacing Power Supply Module s The low voltage ON OFF switch on the front panel controls the power supply CAUTION Power red...

Страница 86: ...t slam the power supply into the cage insert it slowly and push firmly only when you feel resistance Excessive force may damage connectors on the power supply cage or the module 7 Tighten the two thumbscrews on the module 8 Connect all telephone cables and power cords 9 Turn on the HP NetServer and display Replacing the Control Panel The control panel contains power keyboard lock and reset buttons...

Страница 87: ...move the control panel from the HP NetServer by guiding the cable out through the hole in the chassis sheet metal Control Panel Assembly Removal Install the replacement control panel assembly by reversing the removal procedures Replacing the HP NetRAID DIMM 1 Log off all users Back up files Follow instructions in your network operating system NOS documentation to gracefully shut down all networkin...

Страница 88: ... dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin 6 Locate and remove the DIMM from the I O board HP NetRAID DIMM I O Board NOTE The I O board does NOT have to be removed to swap out the DIMM Remove the HP NetRAID DIMM from the I O Board 7 Replace the DIMM and reassemble the system Replacing the System Battery 1A...

Страница 89: ...rd assembly to the chassis 6 Unlatch the blue retaining latches to release the assembly 7 Pull the assembly out until it clears the chassis guides CAUTION The system board assembly weighs approximately 30 lbs Have someone help you One person can do it but it is easier with two 8 Slide the system board assembly from the chassis and place it metal plate side down on an anti static pad 9 Note the pol...

Страница 90: ...cessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected 4 For both rack mounted and pedestal models gain access to the I O side of the chassis NOTE In the rack mounted version the I O is under the top cover in the pedestal version the I O is under the left cover WARNING Always disconnec...

Страница 91: ...Servers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 3 Disconnect the power cords and cables and if necessary label each one...

Страница 92: ...mbly CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 7 Pull the assembly out until it clears the chassis guides CAUTION The System Board Assembly is heavy Support it at the bottom as it is removed from the chassis Removing the System Board Assembly 8 Slide the system board ...

Страница 93: ...move a DIMM handling the module by its edges c Align the notches on the replacement DIMM with the slot keys on the socket d Press the DIMM into the socket until the latches close CAUTION Do not rock the DIMM into place but apply firm and even pressure If a gap exists between the retaining latches and the DIMM remove the module gap Insert DIMMs in Matched Pairs DIMM Retaining Clips Notches Keys Ali...

Страница 94: ...s completes your DIMM installation Replacing a Processor The procedure is the same for the rack mount and the pedestal HP NetServer once you gain access to the system board assembly 1 2 3 4 5 6 1 2 3 4 5 6 Processor Processor VRM Locations Processor and VRM Locations 1 Place the system board assembly on an anti static pad 2 Unpack the processor shipping box and check the contents against its packi...

Страница 95: ...m board for processors 4 5 and 6 7 Gently push down on the processor being added until it is fully seated 8 Rotate the retaining latches to seat the processor firmly in the connector 9 Close the access cover to the processor slots and tighten the thumbscrew Replacing a VRM 1 Gently pull the VRM from the socket 2 Install the new VRM by aligning the VRM with the slot Note that the component side of ...

Страница 96: ...y component being replaced must be removed and a replacement installed within this 60 minute time window If you feel that you cannot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air Follow these inst...

Страница 97: ...ot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air Follow these instructions to remove and replace the chassis fans 1 Back up the hard disk drive s and save the configuration 2 If necessary shutdown...

Страница 98: ...onent Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling airflow Follow these instructions to remove and replace the I O fans 1 Back up the hard disk drive s and save the configuration 2 If necessary shutdown the network operating system 3 Turn off the HP NetServer and display 4 Disconnect all telephone cables and power cords 5 Remove c...

Страница 99: ...s may result in damage to system components due to lack of cooling air Follow these instructions to remove and replace the processor fans 1 Back up the hard disk drive s and save the configuration 2 If necessary shutdown the network operating system 3 Turn off the HP NetServer and display 4 Disconnect all telephone cables and power cords 5 Remove the right side cover HP NetServer LH 6000 or the bo...

Страница 100: ...er cords 5 Remove the bezel and the appropriate cover s 6 Unlock the mass storage cage lock 7 Remove all disk modules from the hot swap cage CAUTION Note and mark the order of the installed hard disk drive modules in the hot swap cage so that you install them later in the exact same order Failure to do this may result in serious data corruption problems 8 Disconnect all power cords and cables from...

Страница 101: ...nd cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access to the I O board NOTE In the rack mounted version this board is under the top cover in the pedestal version it is under the left cover WARNING Always disconnect t...

Страница 102: ... rear of the I O board that secure it to the chassis 11 Eject the I O board from the socket in the Power Management Interconnection board by rotating the retaining latches until they point away from the chassis Raise retainer latches Note Pedestal version shown rack version would be rotated 90 degrees clockwise Disconnecting the I O Board 12 Angle the I O board edge connector first out of the chas...

Страница 103: ...e of the chassis the I O board is seated 4 Install the 3 screws that secure the I O board to the chassis 5 Connect all cables to the I O board 6 Install the PCI board guide 7 Install the PCI boards 8 Install the front board hold down 9 Close up the server 10 Reconnect power cords and cables 11 Restore HP NetServer to normal operation This completes your I O board installation Replacing the Process...

Страница 104: ... to shock hazard from telephone ringing voltages 5 Access the system board assembly Processor board System board Cover Captive fastener System Board Assembly showing System and Processor Boards The processor board is mounted on the system board Processor Board To access the processor board for replacement of the part it is necessary to disassemble the entire system board assembly 1 Remove the Proc...

Страница 105: ... gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access t...

Страница 106: ...stem board assembly 1 Remove the Processor fans 2 Remove the Processor cage covers Undo the thumbscrew and lift the cover away from the cage 3 Remove the Processor and Terminator assemblies Note positions of processors and terminators for reinstallation 4 Remove the fan guides upper and lower remove two screws on each guide 5 Remove the Processor cage support remove two screws and slide the suppor...

Страница 107: ...ill continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access to the Power Management Interconnection board WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Discon...

Страница 108: ...eft Side Top Power Management Interconnection Board Access Right Side Bottom 12 Lift up the Power Management Interconnection board and gently slide it sideways out of the chassis Install the replacement Power Management Interconnection board using the above procedure in reverse ...

Страница 109: ...o screws mounting the cover to the rear panel 2 Access the interior and disconnect the Olx cable from the I O board 3 Remove the Olx circuit board from the housing by moving the two tabs that fit over the board and hold it to the housing Install the replacement board by aligning it component side toward the housing and aligning the mounting hole on the board to the post on the housing The board wi...

Страница 110: ...Chapter 6 Replacing Parts 104 ...

Страница 111: ...ct hole 65 LEDs 12 problems 65 chassis guides 8 CLEAR CONFIG 58 use 58 Clear Configuration 29 Clear Password 29 component failure 11 Component Info 14 configuration clearing 57 configuration switch S1 28 configuration switches S5 S8 29 Connector Pinouts 17 control panel lock 11 replacing 80 cover illustration 3 removing LH6000r 3 covers removing LH6000 1 Covers Bezel Front Panel 33 D DC Power Swit...

Страница 112: ...27 I I O board illustration 31 I O Board replacing 95 IDE CD ROM 22 IDE CD ROM Cable 41 IDE CD ROM drive boot priority 17 Indicators LED 76 Information Assistant Documentation CD ROM 1 Input voltages 28 interleaved memory 21 Internal SCSI Wide LVD Cable 41 Internal SE SCSI Cable 41 IRQs 17 K key bezel 1 Key 41 keyboard lock 11 problems 67 Keyboards 41 L LAN LEDs 14 LAN Connector 21 LEDs 76 rear 13...

Страница 113: ...r view 10 Remote Control board 24 Remote Management Cable 41 Replaceable Parts List 38 Reset switch 11 resolution video 26 retaining latches 7 Right Arrow front panel 15 RJ 45 connection 14 S SCSI internal controller 70 Subsystem Problems 69 SCSI A channel 24 SCSI Configuration Utility 71 SCSI port connector 50 pin 19 SCSI Port connector 50 pin narrow 19 Secondary Mass Storage Non Hot Swap Device ...

Страница 114: ... Ultra2 hard disk drive modules 76 Ultra2 SCSI 70 Ultra 2 SCSI 22 Up Arrow front panel 15 V VAC 28 video 3D Video Modes 26 connector pinouts 17 memory 26 Video Monitor Problems 73 Volt Amps 28 voltage 28 VRM replacing 89 W Watts 28 weight system 28 Weight and Dimensions 27 width system 27 Z Z bracket 5 ...

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