Fault management overview................................................................................................80
HP-UX fault management.....................................................................................................80
WBEM indication providers............................................................................................80
Errors and reading error logs...................................................................................................80
Event log definitions...........................................................................................................80
Using event logs................................................................................................................81
iLO 3 MP event logs...........................................................................................................81
System event log review......................................................................................................82
Supported configurations.........................................................................................................82
Server block diagram.........................................................................................................82
System build-Up troubleshooting procedure...........................................................................83
Troubleshooting the CPU and Memory......................................................................................84
Troubleshooting the server CPU............................................................................................85
CPU load order............................................................................................................85
CPU module behaviors..................................................................................................85
Customer messaging policy............................................................................................85
Troubleshooting the server memory.......................................................................................87
Memory DIMM load order.............................................................................................87
Memory subsystem behaviors..........................................................................................87
Customer messaging policy............................................................................................87
Troubleshooting the power subsystem .......................................................................................88
Power subsystem behavior...................................................................................................88
Power LED button...............................................................................................................89
Troubleshooting the cooling subsystem.......................................................................................89
Cooling subsystem behavior................................................................................................89
Troubleshooting the I/O..........................................................................................................90
I/O subsystem behaviors....................................................................................................90
Customer messaging policy.................................................................................................90
Troubleshooting the iLO 3 MP subsystem....................................................................................92
iLO 3 MP LAN LED on the rear panel...................................................................................92
Troubleshooting the I/O subsystem ...........................................................................................92
Verifying SAS hard drive operation.......................................................................................92
System LAN LEDs...............................................................................................................93
Troubleshooting the boot process..............................................................................................93
Troubleshooting the firmware....................................................................................................94
Identifying and troubleshooting firmware problems.................................................................94
Updates...........................................................................................................................94
Troubleshooting the system console...........................................................................................95
Troubleshooting tips...........................................................................................................95
Troubleshooting the server environment .....................................................................................95
Reporting your problems to HP.................................................................................................95
Online support..................................................................................................................96
Phone support...................................................................................................................96
Information to collect before you contact support....................................................................96
6 Removal and replacement procedures.........................................................97
Required tools........................................................................................................................97
Safety considerations..............................................................................................................97
Preventing electrostatic discharge.........................................................................................97
Server warnings and cautions..............................................................................................98
Preparation procedures...........................................................................................................98
Extend the server from the rack............................................................................................99
Accessing internal components for a pedestal–mounted server.................................................99
power off the server.........................................................................................................102
6
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