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HP hardware diagnostics (e-DiagTools)

30

HP hardware diagnostics (e-DiagTools)

Note

HP strongly recommends you use e-DiagTools. It provides the most effective way of solving
most hardware problems. It can also help you distinguish between a hardware and a software
problem.

What is e-DiagTools for?

•

To check your e-pc’s configuration and see whether it is functioning

correctly

•

To diagnose hardware-related problems

•

To provide precise information to support personnel so that they can

solve your problems quickly and efficiently.

How do I run e-DiagTools?

•

From your e-pc’s hard drive, by pressing

F10

at start-up.

Note

This method will only work if the diagnostics partition on your hard disk drive is intact.

•

From one of the CD-ROMs provided with your e-pc. Refer to “CD-ROMs

provided with your e-pc” on page 31 for more information.

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Содержание e-pc s10

Страница 1: ...hp e pc user s guide ...

Страница 2: ... Incorporated Microsoft MS DOS Windows and Windows NT are U S registered trademarks of Microsoft Corporation Hewlett Packard France Business Desktop Division 38053 Grenoble Cedex 9 France 2000 Hewlett Packard Company Important Ergonomic Information Improper and prolonged use of keyboards and input devices are among those tasks associated with repetitive strain injury RSI to soft tissues in the han...

Страница 3: ...Questions CD ROMs provided with your e pc Used for a full system recovery or alternative OS installation Includes instructions on how to recover your preloaded software including operating system drivers and utilities For more information refer to CD ROMs provided with your e pc on page 31 HP Information CD ROM The HP Information CD ROM ordered separately contains complete information about your e...

Страница 4: ...tteries either to the shop from which you bought them or to the dealer from whom you purchased your e pc or to HP so that they can either be recycled or disposed of in the correct way Returned used batteries will be accepted free of charge Do not attempt to connect this product to the phone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has b...

Страница 5: ...FORMATION B CUSTOMER INFORMATION 4 Name 5 Company 6 Address 7 PostalCode 8 City 9 State Country 10 Fax 11 Tel C PAYMENT Credit Card Number Expiry Date Signature Title Information CD ROM for Vectra VL400 VL600 e pc Part Number 5011 8109 Worldwide Fax Number 33 320 699 877 Europe Euro USA Latin America Asia U S Number of Kits 1 5 20 1 5 20 Worldwide Price Standard Post 12 00 29 00 76 00 12 00 30 00 ...

Страница 6: ...iv ...

Страница 7: ...e footstand 7 Comfort and safety checklist 8 Using your e pc 11 e pc help 12 Finding information on the web 12 Setting passwords 12 If you have a problem What to do first 14 My e pc doesn t start properly 15 My e pc isn t working properly 18 General problems 20 Audio sound problems 27 Frequently Asked Questions 29 HP hardware diagnostics e DiagTools 30 ...

Страница 8: ...information HP Setup program 38 Clearing your e pc s CMOS BIOS settings 38 Technical characteristics 40 Regulatory warranty and support Regulatory information 42 HP Hardware Warranty 47 HP Customer Care Center phone numbers 50 International Warranty 51 HP Software Limited Warranty 51 HP Software License Agreement 52 Recycling your e pc 52 ...

Страница 9: ...ecting devices page 2 Connecting the external power supply page 4 Securing your e pc page 5 Positioning the e pc page 6 Attaching the footstand page 7 Comfort and safety checklist page 8 Using your e pc page 11 e pc help page 12 Finding information on the web page 12 Setting passwords page 12 ...

Страница 10: ...below The connectors are color coded for easy matching Match the colors The connectors are shaped to go in one way only Monitor Serial Keyboard Mouse USB Parallel LAN Speakers Headphones Keyboard purple Two USB Connectors black USB is supported by Windows 98 Windows 2000 One 9 pin Serial Connector turquoise Monitor blue To connect a monitor to your e pc refer to the manual that came with the monit...

Страница 11: ...le to hear comfortably and clearly without distortion leave the volume in that position If you have a modem You must ensure the country setting for your modem is correct The country is set to match the country you select when configuring your operating system In some cases however the modem may not correctly identify a corresponding country profile In such cases reselection may be required to matc...

Страница 12: ...onnected by removing the power cord of the adapter from the power outlet This means the equipment must be located close to an easily accessible power outlet Connect the AC adapter to the rear of the e pc then plug in the AC adapter It is recommended that you install the port control system to prevent the AC adapter from being unplugged Refer to Securing your e pc on page 5 1 2 3 ...

Страница 13: ...the rear of the e pc To attach the port control system 1 Connect the AC adapter mouse keyboard and monitor to the rear of the e pc In addition connect any serial or parallel device that you intend to use 2 Attach the port control system 3 Lock the port control system with the key Your e pc is now ready for use If you want to attach the footstand then refer to Attaching the footstand on page 7 Step...

Страница 14: ...for securing the cable Note that you can install the port control system on top 1 Insert the lock in the slot located at the rear of the e pc 2 Turn the key to lock the cable to the e pc 3 Remove the key and store it in a safe place Positioning the e pc Always position the e pc to ensure that it has sufficient ventilation never obstruct or cover the ventilation holes x 1 2 30 mm ...

Страница 15: ...Attaching the footstand 7 Attaching the footstand 1 Position the footstand on the desk 2 Lower the front underside of the e pc onto the stand 3 Click the stand into place ...

Страница 16: ...able sitting position including features such as a height and tilt adjustment feature curved seat edge a stable base for example five legs and castors adjustable back support a freely rotating swivel fully adjustable padded arm rests Monitor Place your monitor so that the top of the screen is at or slightly below eye level up to 15 degrees Work Surface Arrangement Make sure that all elements of yo...

Страница 17: ...r arms and elbows are relaxed and loose with your upper arms perpendicular to the floor or tilted downward not more than 15 degrees Keep your forearms and hands approximately parallel with the floor with elbows bent between 70 and 115 degrees Keep your elbows close to your sides less than 20 degrees away from your body Hands Wrists Forearms Try to keep your hands wrists and forearms in a relaxed n...

Страница 18: ...writing filing and moving around in your work environment helps you maintain a relaxed posture Occasionally stretch the muscles in your hands arms shoulders neck and back You should stretch at least as often as you take brief task breaks at least once every hour Discomfort may be alleviated by using alternative ergonomic designs and accessories such as ergonomically personalized chairs palm rests ...

Страница 19: ...including entering the Windows product ID and selecting the regional settings to be used on your e pc 3 After the initialization routine has finished click on OK and the e pc will restart Waking your e pc from a sleep state After a period of inactivity your e pc can go into one of a series of sleep states These are indicated by blinking of the power on status light on the e pc s front panel To wak...

Страница 20: ...depending on the model of e pc you have You can either access the HP Information Center by double clicking on the HP Information Center shortcut on your e pc s desktop or access e pc help by selecting Programs HP Info e pc in the Start menu Finding information on the web Once you have set up your e pc to connect to the Internet click on Programs in the Start menu and select your browser You then s...

Страница 21: ...t start properly page 15 My e pc isn t working properly page 18 General problems page 20 Audio sound problems page 27 Frequently Asked Questions page 29 HP hardware diagnostics e DiagTools page 30 CD ROMs provided with your e pc page 31 Your e pc s BIOS page 33 Returning your e pc for repair page 34 Support and information services page 36 ...

Страница 22: ...etting started for basic advice on using your e pc Or Refer to your e pc s online help see page 12 I still haven t solved my problem and need to do some troubleshooting Does it seem to be a basic problem with Windows or with one of your e pc s components Yes Refer to your e pc s online help see page 12 No For more detailed help refer to the troubleshooting sections starting on page 15 Need More He...

Страница 23: ...p Have you checked that How Your memory modules are of the correct type 1 Disconnect the e pc s AC adapter 2 Remove the e pc s main cover 3 Replace the memory module with a known working memory module 4 Reconnect the e pc s AC adapter and start up the e pc That you have not made any changes to the e pc s Setup program that may be causing the problem 1 Enter the Setup program by pressing F2 when pr...

Страница 24: ...e documentation for your serial or parallel device There is not a hardware problem Run e DiagTools Refer to page 30 The e pc has the latest BIOS version Download the latest BIOS and instructions for its installation from HP s Web at www hp com go e pcsupport I II If f f f t t t th h h he e e e p p p pr r r ro o o ob b b blllle e e em m m m p p p pe e e er r r rs s s siiiis s s st t t ts s s s c c ...

Страница 25: ... S S Se e e et t t tu u u up p p p appears press the F2 key 3 Press F9 to restore default values 4 Press F10 to exit the Setup program saving changes The CMOS is not corrupted Clear your e pc s CMOS in the e pc s Setup program the recommended method if you have access to this option Refer to page 38 Clear your e pc s CMOS manually Refer to page 39 I II If f f f t t t th h h he e e e p p p pr r r r...

Страница 26: ...ndow appears showing the applications currently running One of these may be marked as n n n no o o ot r t r t r t re e e es s s sp p p pon on on ond d d diiiin n n ng g g g 2 Select the application and click on E E E En n n nd d d d T T T Ta a a as s s sk k k k 3 Restart the program to see if it is working OK 4 If it does not work normally restart the e pc and try again There is a hardware problem...

Страница 27: ...es you do not often have to access with a file compression utility You are not storing large numbers of unnecessary temporary files on your e pc Windows 98 Windows 2000 Select P P P Pr r r ro o o og g g gr r r ra a a am m m ms s s s A A A Acc cc cc cce e e ess ss ss sso o o or r r riiiie e e es s s s S S S Sy y y ys s s st t t te e e em m m m T T T To o o oo o o olllls s s s D D D Diiiis s s sk k ...

Страница 28: ...f the e pc Color coding is used for easy matching The keyboard is clean and no keys are stuck down Check all keys are at the same height and none are stuck The keyboard itself is not defective Either replace the keyboard by a known working unit or try the keyboard with another e pc The keyboard settings are not causing a problem Select S S S Se e e ett tt tt ttiiiin n n ng g g gs s s s C C C Co o ...

Страница 29: ...ngs in your e pc are compatible with your monitor Windows 98 Windows 2000 Restart the e pc The HP opening screen is displayed For Windows 98 when you hear a beep press F8 and then start the e pc in safe mode For Windows 2000 when prompted press F8 and then start the e pc in VGA mode When the e pc has started double click on the D D D Diiiis s s sp p p pllllay ay ay ay icon in your e pc s C C C Co ...

Страница 30: ...d Disk Defragmenter to see if they detect a problem with the hard disk drive To access these utilities select P P P Pr r r ro o o og g g gr r r ra a a am m m ms s s s A A A Ac c c cc c c ce e e es s s ss s s so o o or r r riiiie e e es s s s S S S Sy y y ys s s st t t te e e em m m m T T T To o o oo o o olllls s s s from the S S S St t t ta a a ar r r rt t t t menu You have not disabled the option...

Страница 31: ... the B B B Bo o o oo o o ot t t t d d d de e e ev v v viiiic c c ce e e e menu item If you intend to boot from the CD ROM drive you should place C C C CD D D D R R R RO O O OM M M M before H H H HD D D DD D D D The hardware is working properly Run e DiagTools to see if it detects a problem with the drive refer to page 30 Advanced Troubleshooting Have you checked that How All cables have been prope...

Страница 32: ...ownloaded from the e pc support Web site at www hp com go e pcsupport You have enabled DMA mode on the Secondary IDE channel in the Setup program accessed by pressing F2 during start up The CD ROM CD RW or DVD drive doesn t open What to Do 1 If you have difficulty removing a disc from the drive during a power failure for example you can use the manual eject button With a thin solid rod such as the...

Страница 33: ...tiiiin n n ng g g gs s s s C C C Co o o on n n ntr tr tr tro o o ollll P P P Pa a a an n n ne e e ellll D D D Da a a at t t te e e e T T T Tiiiim m m me e e e from the S S S St t t ta a a art rt rt rt menu or use the Setup program see page 38 You get the message some necessary system files are corrupted Have you checked that How You didn t delete any system files Reinstall the operating system or ...

Страница 34: ...t tt tt ttiiiin n n ng g g gs s s s C C C Co o o on n n nt t t tr r r ro o o ollll P P P Pa a a an n n ne e e ellll in the Windows S S S St t t ta a a art rt rt rt menu then double click on K K K Key ey ey eyb b b bo o o oa a a ar r r rd d d d and select the L L L La a a ang ng ng ngu u u ua a a ag g g ge e e e or I II In n n np p p pu u u ut t t t L L L Lo o o oc c c ca a a alllle e e es s s s ta...

Страница 35: ...nal lines or channels Conflicts between your audio interface and a peripheral device might be due to the settings of the I O addresses IRQ or DMA channel Check the settings of the audio interface and other accessories in your system There is a humming noise Have you checked that How The power grounding of your audio components is adequate Plug all devices into adjacent power outlets outlets within...

Страница 36: ...e enables the sampling of sound at a resolution of 16 bits but it generates the same quantity of data as an 8 bit sample No output from 8 or 16 bit digitized sounds Have you checked that How You do not have an interrupt conflict or that you have not selected the wrong DMA channel Use your operating system s audio control software to change the audio interface s DMA channel or IRQ setting Audio inp...

Страница 37: ... I ve been experiencing problems with my e pc ever since I installed some new software What can I do Uninstall the software to see whether this solves the problem If the problem continues contact the software manufacturer for help or information on known compatibility problems Can I use USB hardware devices with the operating system preloaded on my e pc Yes if your e pc is running Windows 98 or Wi...

Страница 38: ...c s configuration and see whether it is functioning correctly To diagnose hardware related problems To provide precise information to support personnel so that they can solve your problems quickly and efficiently How do I run e DiagTools From your e pc s hard drive by pressing F10 at start up Note This method will only work if the diagnostics partition on your hard disk drive is intact From one of...

Страница 39: ...Ds Use this these CD ROM s to perform a full system recovery HP Assist CD ROM Drivers Utilities One CD ROM Use this CD ROM to reinstall individual device drivers or utilities run e DiagTools hardware diagnostics Using the HP Assist CD ROMs To use the HP Assist CD ROMs you must either boot the e pc from the CD ROM browse the CD ROM while the e pc is running Performing a full system recovery or alte...

Страница 40: ... 3 Follow the installation instructions contained in the README file accompanying the driver Other HP CD ROMs HP Image Creation and Recovery CD ROM Use this CD ROM to recover your original operating system restore a complete software image for your e pc install an alternative operating system when available For example replacing Windows 2000 with Windows NT 4 0 customize your hard disk partitions ...

Страница 41: ...he software running on your e pc and your e pc s hardware The BIOS is stored in a chip on the system board An e pc s BIOS is specific to that e pc Updating your e pc s BIOS Many problems with your e pc can be solved by updating flashing the e pc s BIOS Updating flashing your BIOS is a simple procedure that involves booting your e pc from a floppy disk containing the new BIOS The latest BIOS for yo...

Страница 42: ...DO NOT TOUCH the electrical components Place drive on the anti static bag whenever you set it down Hard disk drives are delicate and sensitive to shock vibration When removing or installing a hard disk accessory be careful not to drop or knock the drive Any shock may damage the drive and prevent it from functioning correctly 1 Switch off the monitor and e pc Unplug the AC adapter from the wall soc...

Страница 43: ...drive compartment then slide the drive tray into position 2 Lift the handle on the drive tray until the drives rear connectors are accessible then reconnect the power and data cables 3 Lower the rear of the hard disk drive tray into the drive compartment then click the handle back into position 4 Ensure that all the drive cables are safely inside the compartment not trapped or snagging on anything...

Страница 44: ...rite down a brief description of the problem Frequency How often has the problem occurred Run OK How long has the e pc been running normally Recent changes to the e pc Have there been any recent changes made to the e pc Any e DiagTools errors Run e DiagTools Refer to page 30 Hardware Which BIOS version is used The BIOS version is displayed on the Summary Screen accessed by pressing Esc during star...

Страница 45: ... technical information on your e pc For more detailed information refer to the e pc s datasheet in the library on HP s web site www hp com desktops HP Setup program page 38 Clearing your e pc s CMOS BIOS settings page 38 Technical characteristics page 40 ...

Страница 46: ...y while you are in the Setup program to load the Setup program s default values or select Load default values in the Exit menu of the Setup program Note If a Supervisor password is set you need to enter the password to set system defaults HP strongly recommends you make a note of any changes you make while in the Setup program Clearing your e pc s CMOS BIOS settings CMOS is a chip that keeps a rec...

Страница 47: ...e pc has restarted A message will be displayed saying that the configuration has been cleared 5 Turn off the e pc disconnect the AC adapter then remove the hard disk drive cover and hard disk drive 6 Set the clear CMOS Password switch to OFF to re enable the configuration 7 Replace the hard disk drive and hard disk drive cover then reconnect the AC adapter 8 Switch on the e pc The e pc will start ...

Страница 48: ...ed off with the power button on the front panel the power consumption falls below 3W but it is not zero The special on off method used by these computers considerably extends the lifetime of the power supply To reach zero power consumption in off mode either unplug the power outlet or use a power block with a switch Characteristics hp e pc e Vectra Weight configuration with 1 CD ROM drive excludin...

Страница 49: ...u should read chapter 2 If you have a problem before asking for assistance from your authorized support provider Regulatory information page 42 HP Hardware Warranty page 47 HP Customer Care Center phone numbers page 50 International Warranty page 51 HP Software Limited Warranty page 51 HP Software License Agreement page 52 Recycling your e pc page 52 ...

Страница 50: ... Title 47 CFR Part 15 Class B 2 ICES 003 Issue 3 VCCI B AS NZ 3548 1995 Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly EMC Directive 89 336 EEC and Low Voltage Directive 73 23 EEC both amended by the Directive 93 68 EEC 1 The product was tested in a typical configuration with Hewlett Packard Personal ...

Страница 51: ...ent circuit to the one the receiver is connected to Consult your dealer or an experienced radio TV technician for help Hewlett Packard s FCC Compliance Tests were conducted using HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment...

Страница 52: ...tinue use of the unit until it is repaired Please note that the telephone company may ask that you disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product No repairs may be done by the c...

Страница 53: ...of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance Dieses Geraet wurde gemaess der Entscheidung 98 482 EG des Rates europaweit zur Anschaltung als einzelne Endeinrichtung an das oeffentliche Fernsprechnetz zugelassen Aufgrund der zwischen den oeffentlichen Fernsprechnetzen verschiedener Staaten b...

Страница 54: ...ld NOT be used for local calls Only the 7 digits of the local number should be dialled from your telephone DO NOT dial the area code digit or the 0 prefix This equipment may not provide for the effective hand over of a call to another device connected to the same line Important Notice Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependen...

Страница 55: ...urchase such as video adapters mass storage devices and interface controllers are covered by this warranty HP products external to the system unit such as external storage subsystems monitors printers and other peripherals and accessories added at a later stage are covered by the applicable warranties for those products HP does NOT provide support for this product configured as a network server Un...

Страница 56: ...ay at its option and depending on warranty entitlement 1 Repair the parts which prove to be defective OR 2 Replace the parts which prove to be defective OR 3 Provide the customer with the appropriate part s required for repair In this event HP may Provide you with written instructions for replacing the defective part s Provide free telephone assistance for installation of the replacement component...

Страница 57: ...Customer Care Center who will provide instructions on how to return your product for repair The Customer shall prepay all shipping charges duty and taxes for products returned to HP for warranty Service Once the products have been repaired it will be returned free of charge to the address you designate except for products returned to Customer in another country You may be asked for proof of purcha...

Страница 58: ...ope Middle East Africa Malaysia 60 3 295 2566 Austria 43 0711 420 10 80 Penang 1 300 88 00 28 Belgium Dutch 32 02 626 88 06 French 32 02 626 88 07 New Zealand 64 9 356 6640 Denmark 45 39 29 40 99 Philippines 63 2 867 3551 English International 44 0171 512 52 02 Singapore 65 272 5300 Finland 358 0203 472 88 Taiwan 886 2 2717 0055 France 33 01 43 62 34 34 Thailand 66 2 661 4000 Germany 49 0180 525 8...

Страница 59: ...plied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase Customer s remedy in case of defect will be the replacement of media provided by HP or a refund upon return of the product and destruction of all other non removable media copies of the s...

Страница 60: ...ting system software by Microsoft contained in any such product recovery CD ROM shall be governed by the Microsoft License Agreement T T T TR R R RA A A AN N N NS S S SF F F FE E E ER R R R O O O OF F F F R R R RI I I IG G G GH H H HT T T TS S S S I I I IN N N N S S S SO O O OF F F FT T T TW W W WA A A AR R R RE E E E Customer may transfer rights in the software to a third party only as part of th...

Страница 61: ... HP CD ROMs i HP e pc support web i HP Setup program setting defaults 38 using 38 P passwords 25 38 PC configuring 33 phone support 50 problems audio 27 CD ROM 23 CMOS 17 DVD 24 FAQs 29 hard drive 22 keyboard 20 modem 25 monitor 21 PC doesn t start 15 PC doesn t work 18 what to do first 14 R recovery i 31 removing hard drive 34 Repairing your e pc 34 replacing hard drive 35 S security 5 starting t...

Страница 62: ...54 ...

Страница 63: ......

Страница 64: ... i i io o o on n n n a a a af f f ff f f fi i i ix x x x l l l la a a ab b b be e e el l l l h h h he e e er r r re e e e f f f fo o o or r r r o o o ot t t th h h he e e er r r r w w w wa a a ar r r rr r r ra a a an n n nt t t ty y y y o o o op p p pt t t ti i i io o o on n n ns s s s For instructions on how to return your product for repair contact your HP Customer Care Center or your HP Authori...

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