My e-pc doesn’t start properly
15
My e-pc doesn’t start properly
The e-pc doesn’t power on
Have you checked that...
How
The e-pc’s AC adapter is correctly connected
Connect the AC adapter to a working power outlet,
then connect the AC adapter to the rear of the e-pc
If your e-pc’s AC adapter has a voltage
switch, that it is correctly set
1
Disconnect the AC adapter.
2
Select the correct setting on the voltage switch
(if applicable).
3
Reconnect the AC adapter.
4
Start the e-pc.
The AC adapter is working properly
1
When you power on the e-pc, check that the
light on the On/Off button comes on.
2
If nothing happens, contact your authorized
support provider. The original AC adapter may
have to be replaced.
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The e-pc hangs during start-up
Have you checked that ...
How
Your memory modules are of the correct type
1
Disconnect the e-pc’s AC adapter.
2
Remove the e-pc’s main cover.
3
Replace the memory module with a known working
memory module.
4
Reconnect the e-pc’s AC adapter and start up the
e-pc.
That you have not made any changes to the
e-pc’s
Setup
program that may be causing
the problem
1
Enter the
Setup
program by pressing
F2
when
prompted during start-up. Refer to page 38.
2
Reload the default
Setup
values by pressing
F9
.
3
Press
F10
to exit
Setup
saving changes.
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The power-on self test detects an error
An on-screen error message during the POST means that your e-pc has a configuration problem.
Have you checked...
How
The part of your configuration with which the
Power-On Self Test has detected an error
1
For more specific troubleshooting information, see
“General problems” beginning on page 20.
2
If you still have a problem, run HP e-DiagTools (refer
to
page 30).
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