HP C4405A - Colorado 14GB Tape Drive, Руководство пользователя

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7
Customer Support Services
If you are having software problems, you can obtain support from HP directly
either through free 24-hours/day interactive electronic services or by
telephone (free during warranty).
Many problems can be solved with the on-line help system or User's Guide.
You can always press
F1 to get help for the active window or dialog box. If you
have a problem that cannot be solved using the on-line help or this User's
Guide, collect the information described in “Preparing for Customer Support,”
then contact customer support.
Where to look — Customer Support
For more help on customer support topics, see:
■
Contacting Customer Support on page 92
■
Internet Support on page 92
■
Fax Support on page 93
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Telephone Support on page 93
Preparing for Customer Support
Write down your exact problem. Include the following information:
■
Name and version number of your program copy.
■
The wording of any error messages from your backup software, DOS,
Windows, or any other application involved in the problem.
■
Your computer name and model.
■
Names and models of any additional hardware (expanded memory boards,
special video cards, tape drive controllers, etc.).
■
Operating system and version number (including Windows).