86
Troubleshooting Tips
System and Software Lockups
If your system or software stops responding, there is often a conflict with
outdated software drivers or with other software. This section will help you
eliminate those and other conflicts.
HP Colorado Backup II Locks Up During Installation
If you are using DriveSpace or Stacker, install HP Colorado Backup II on a non-
compressed volume.
To determine which volume is non-compressed:
1.
Click the
Start
button on the taskbar.
2.
Click
Programs
,
Accessories
,
System Tools
,
DriveSpace 3
.
3.
You should now see a list of the compressed volumes as well as the Host
drive (the host drive is non-compressed). If you double-click on the host
volume it will indicate how much space is available.
4.
Ensure that you have at least 10 MB available on the host drive.
5.
Ensure that the host drive is not hidden. To unhide the host drive, click on
the
host drive
and click the
Properties
button. Uncheck the
Hide this host
drive
option.
6.
Install HP Colorado Backup II to the host drive.
If HP Colorado Backup II still locks up after installation, boot Windows in Safe
Mode by holding down
F8
during boot-up. Install HP Colorado Backup II while
in Safe Mode. When the installation is complete, reboot the system in normal
mode and then run HP Colorado Backup II. If this procedure does not resolve
the problem, contact HP Customer Support (See
Customer Support Services
on page 91
) and request replacement installation diskettes.
System Locks Immediately After Installation
If your system is locking up immediately after HP Colorado Backup II is
installed, there may be conflicts between HP Colorado Backup II and other
applications.
Содержание C4405A - Colorado 14GB Tape Drive
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Страница 72: ...72 Using Compare ...
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