Smart Camera User Manual
51
4.4
FAQ
Table 4. 4
FAQ
No
Problem
Description
Possible Reasons
Solutions
1
1. The camera
cannot be detected
by the client
software.
2. The camera is
detected by the
client software but
connecting failed.
1. The camera does not
work properly.
2. MVS installation error
or network connection
error.
Confirm that the power supply of camera
is well connected (via LED indicators),
and the network cable is properly
connected.
2
The live view of
camera is black.
1. The iris is closed.
2. The exposure time is
too short.
1. Open the iris.
2. Select Once for Auto Exposure Control
and Gain Auto.
3
The live view of
the camera is
without image.
1.Trigger mode is
enabled, but no trigger
signal is received.
2.No code is
recognizaed, under the
Normal mode
1 Select Off for the Trigger Mode.
2.Select Test for the Runding Mode.
4
The live view
image is
unqualified
1. The limited network
transmission speed.
2.Jumbo Frame is not
set.
1. Make sure the network transmission
speed is 1 Gbps.
2. Set the Jumbo Frame’s Value as 9 KB.
5
Code cannot be
recognized.
The code type is not
selected.
Click Read Setting from the Attribute list,
and check the checkbox before the specific
code type.
6
The output code is
uncompleted.
1.The code number
reaches the client’s
processing limit.
2.Numerical Filter is
enabled.
3 The code length is
limited.
1.Click Arithmetic Control in the attribute
list and reset the Code Number.
2.Disable the Number Filter.
3.Rest the code length.