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21/03/2019 Rev.2 (04/12/2019)
3.3 Troubleshooting
The following table indicates malfunctions that you can easily test and eliminate. Should you not be able to
solve the problem, please contact qualified staff. Don’t try to repair electronic parts yourself.
Problem
Possible causes
Possible solutions
Remote control/actuators not working
Main power cable not connected Plug in the cable
No power supply to outlet
Check the power outlet
Remote control not correctly
connected
Check the plug connection
Defect remote control or actuator Contact your operator
Bed doesn’t go up
Overload
Reduce the weight on the
bed
Bed is blocked by an obstacle
Remove obstacles
Actuator works only in one direction
Remote control, actuator or cen-
tral box are damaged
Contact your operator
When button is pressed, actuator stops
after a short period of time
Internal problem in the actuator
Contact your operator
Actuators stop after a long period of
time
Thermoswitch stopped the work,
because of too much heat
See page 11
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Gymo AS - www.gymo.no
(+47) 4000 3522 - [email protected]