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Returning a product to Customer

Service

Returning a product to Customer Service

As soon as you discover damage to the device, proceed as follows:



Send the device in its original packaging with a precise description of the
defect to the following address for repair:

HENSEL-VISIT GmbH & Co. KG
Customer Service Department
Robert-Bunsen-Str. 3
D-97076 Würzburg, Germany

Phone: +49 (0) 931-27881-0

Our Customer Service addresses within and outside of Germany can be
found at:
www.hensel.de

Содержание Expert D 1000

Страница 1: ...Compact flash Expert D 250 Speed Expert D 500 Expert D 1000 User manual Translation of the original German user manual Doc no 900 0503 00 Version 08 2017 ...

Страница 2: ...perty damage information 10 Warning and information sign 11 Description 12 Overview of scope of delivery 12 Overview of device 13 Overview of interfaces to other devices 14 Overview of the device power supply 15 Overview of swivel head 16 Overview of controls 17 Task and function 19 Type plate 20 Technical data 21 Unpacking the device and checking the scope of delivery 23 Commissioning the device ...

Страница 3: ...device 42 Trigging a test flash 42 Activating and deactivating the model light 43 Checking the function of the model lamp 44 Setting the flash energy 44 Activating and deactivating the Flash Check function 45 Activating and deactivating the Audio function 45 Synchronizing the device with the camera 46 Daily flash counter 48 Activating and deactivating PM mode 48 Wi Fi settings 49 Error messages 54...

Страница 4: ...laration of Conformity 68 Accessories 69 Protection glass 69 Flash tubes 69 Illuminant for model light 69 Fuses 69 Radio remote trigger 70 Light shaping tool 70 Additional accessories 70 Warranty provisions 71 In Germany 71 Outside of Germany 71 Limitation of liability 72 Returning a product to Customer Service 73 ...

Страница 5: ...evice Always keep this manual together with the device Provide this manual when selling the device or passing it on in another manner Design features in the text Various elements of this manual are provided with specific design features This allows you to easily differentiate between the following elements Normal text Action Bullet points CONTROLS Cross references see page Tips contain additional ...

Страница 6: ...rmission of Hensel Visit GmbH Co KG this manual shall not be copied printed filmed processed reproduced or distributed in any form in full or in excerpts Hensel Visit GmbH Co KG All rights reserved Manufacturer s address Hensel Visit GmbH Co KG Robert Bunsen Str 3 97076 Würzburg Phone 49 931 27881 0 Fax 49 931 27881 50 E mail info hensel de URL www hensel de ...

Страница 7: ...served Any other use is expressly considered not to be intended use and leads to the voiding of warranty and liability claims Fundamental safety information Prevention of serious injuries or death from explosions The device is not explosion protected When the flash tube is triggered sparks might arise which could lead to an explosion Serious injury or death can result Do not use the device in expl...

Страница 8: ...sh in the direct vicinity of the eyes can result in skin and eye injuries Observe the required minimum distance for the type of light shaping tool and flash intensity Do not look into the light shaping tool in case the flash is triggered accidentally In case of skin or eye injuries consult a doctor immediately Prevention of the risk of burns Heat is generated during the operation of the device Thi...

Страница 9: ...eat or moisture Cover the device with suitable dust protection when it is not in operation Prevention of equipment damage when using external products The use of the device in combination with external products can lead to equipment damage Use the device only with accessories and original spare parts recommended by the manufacturer Malfunctions due to electromagnetic radio signals The device trans...

Страница 10: ...serious injuries WARNING Messages with the word WARNING warn about a dangerous situation that could lead to death or serious injuries CAUTION Notices with the word CAUTION warn about a situation that could lead to light or medium scale injuries Design features of equipment or property damage information IMPORTANT This information warns against a situation that can lead to equipment or property dam...

Страница 11: ...Safety 11 Warning and information sign No Explanation 1 Remove the transport cap before commissioning ...

Страница 12: ...Description Overview of scope of delivery No Designation 1 Sync cord 2 Device 3 Mains cable country specific shown as an example 4 Illuminant for the model light packed separately 5 Protection glass packed separately ...

Страница 13: ...vice No Designation 1 Lock of the holder for the light shaping tool and transport cap 2 Handle can be switched over 3 Swivel head can be switched over 4 Illuminant for the model light 5 Flash tube 6 Transport cap 7 Protection glass ...

Страница 14: ...Description 14 Overview of interfaces to other devices No Designation 1 Photo cell 2 USB port for firmware updates 3 Sync socket ...

Страница 15: ...Description 15 Overview of the device power supply No Designation 1 Main switch ON OFF 2 Mains socket 3 Fuse holder ...

Страница 16: ...ption 16 Overview of swivel head No Designation 1 Umbrella holder 2 Locking lever 3 Hanger clip for safety rope 4 Thread for locking screw 5 Knurled screw for stand adapter 6 Knurled screw for umbrella holder ...

Страница 17: ... of flash readiness 2 FC Activation and deactivation of Flash Check 3 SLAVE Activating and deactivating the photo cell 4 TEST Manual triggering of flash 5 PROP Activation and deactivation of the model light in Prop mode 6 Rotary switch for the selection of flash energy radio channels and Wi Fi settings ...

Страница 18: ...channels flash counter and Wi Fi settings 8 FULL Activation and deactivation of the model light in Full mode 9 RC Activation and deactivation of the radio receiver channel selector LED displays are located above the buttons on the display They light up when the buttons are activated ...

Страница 19: ...iver Using the jack plug the device is connected to the camera through the sync socket The flash is triggered through the photo cell by the striking of a flash emitted by another device With the optionally available radio remote trigger the camera and flash can be synchronized via radio triggering The device has an integrated Wi Fi module With this module important functions like flash energy mode...

Страница 20: ... The type plate is attached to the housing You will find the following information on the type plate Manufacturer name Name of the model Code number CE marking Symbol for environmentally sound disposal Country of manufacturing ...

Страница 21: ...imal recycling time 0 04 s 0 11 s 0 14 s Maximum recycling time 0 2 s 0 5 s 1 0 s Flash energy regulation 9 f stop 8 f stop Weight Approx 3 1 kg Approx 3 4 kg Approx 3 9 kg Overall dimensions L x W x H in cm 33 x 13 1 x 19 7 35 x 13 1 x 19 7 38 5 x 13 1 x 19 7 Protection glass 9454660 9454638 transparent Flash tube 9450420 plug in style single coating Model light 300 W G6 35 115 V and or 300 W G6 ...

Страница 22: ... light reduction Autored Internal power drop in case of power reduction APD automatic power drop Display 7 segment for flash energy daily flash counter channel display Autored mode error User interface Embossed membrane keypad with buttons fluorescent Hensel user logic Subject to technical change The specified data constitutes typical values that can be subject to fluctuations due to the tolerance...

Страница 23: ...ivery Remove the product from the packaging Keep the original packaging in case you need to return the product to Customer Service Check the scope of delivery for correctness and completeness see page 12 Make sure all parts are undamaged In case of deviations contact the manufacturer and or dealer immediately ...

Страница 24: ...ve the foam see page 27 Install the illuminant for the model light see page 27 Position the protection glass in place see page 30 Mount the light shaping tool see page 31 Connect the mains cable see page 33 Turn on the device at the main switch see page 42 Trigger a test flash see page 42 Check the function of the model light see page 44 ...

Страница 25: ...talling the transport cap WARNING Heat is generated during the operation of the device which can lead to a fire if the transport cap is in place Always remove the transport cap before use To remove the transport cap from the device proceed as follows Hold the transport cap firmly Press the lock on the device 1 against the spring force to the limit stop Remove the transport cap 3 Guide the lock 1 i...

Страница 26: ...ing force to the limit stop Place the transport cap 3 on the device in such a manner that the three mounting claws 2 are inside the transport cap 3 and engage in the openings Hold the transport cap 3 firmly while guiding the lock 1 into the starting position using the spring force Make sure the transport cap 3 is seated correctly ...

Страница 27: ...and removing components of the device 27 Removing the foam The foam must be removed before initial use To remove the foam proceed as follows Carefully pull off the foam 2 towards the front over the flash tube 1 ...

Страница 28: ...hen replacing or touching glass components with bare hands the glass bulb may become dirty and is therefore unusable When touching or replacing the illuminant or flash tube wear gloves according to EN 407 After touching these components always wipe them off carefully To install the illuminant of the model light proceed as follows Make sure the device is switched off and disconnected from the mains...

Страница 29: ...lluminant 2 is not defective Insert the pins 3 of the illuminant into the base of the lamp socket 1 Press both pins 3 into the lamp socket to the limit stop To remove the illuminant from the device proceed as follows Pull the illuminant 2 carefully out of the base of the lamp socket 1 ...

Страница 30: ...eed as follows Wear gloves according to EN 407 Tilt the protection glass 1 slightly and insert it into one of the three springs 2 Insert the protection glass 1 into the second spring 2 using slight pressure Press the protection glass 1 into the third spring 2 until it engages securely To remove the protection glass 1 proceed as follows Tilt the protection glass 1 slightly and so that it disengages...

Страница 31: ...ith the light shaping tool Make sure the device is held firmly when mounting and removing the light former When mounting the light shaping tool place it evenly onto the device When mounting and removing the light shaping tool hold it firmly with one hand To mount the light shaping tool onto the device proceed as follows Press the lock 1 against the spring force to the limit stop Place the light sh...

Страница 32: ...proceed as follows Hold the light shaping tool 3 firmly in one hand With the other hand press the lock 1 against the spring force to the limit stop Remove the light shaping tool 3 from the device and set it aside Guide the lock 1 into the starting position again using the spring force ...

Страница 33: ...ble proceed as follows Insert the plug of the mains cable 2 into the mains socket of the device 1 Connect the mains cable to a mains socket To remove the mains cable from the device proceed as follows Remove the mains cable from the mains socket Remove the plug of the mains cable 2 from the mains socket of the device 1 ...

Страница 34: ...he device on a stand proceed as follows Loosen the knurled screw 1 Make sure that you do not completely unscrew the knurled screw 1 Place the device on the stand and tighten the knurled screw 1 To remove the device from the stand proceed as follows Loosen the knurled screw 1 Remove the device from the stand 2 ...

Страница 35: ...and tipping over hold the device firmly with one hand while loosening the locking lever with the other When mounting the device onto a stand or pantograph the device can be rotated horizontally by 360 and tilted vertically by approx 180 To rotate the device horizontally loosen the knurled screw 1 Rotate the device into the desired position and tighten the knurled screw 1 ...

Страница 36: ...Mounting and removing components of the device 36 To tilt the device vertically loosen the locking lever 1 Pivot the device into the desired position and tighten the locking lever 1 ...

Страница 37: ...ched over In this way the device can be mounted on a pantograph To remove the swivel head proceed as follows Loosen both screws 2 on the swivel head Push the swivel head 1 out of the guide slot towards the front of the device To mount the swivel head proceed as follows Push the swivel head 1 into the guide slot Tighten both screws 2 of the swivel head ...

Страница 38: ...emove the handle proceed as follows Loosen both screws 2 on the handle 1 Push the handle out of the guide slot of the housing towards the front To mount the handle proceed as follows Push the handle 1 into the guide slot Tighten both screws 2 of the handle ...

Страница 39: ...evice with the safety rope see Additional accessories page 70 The device can be mounted on a pantograph boom or telescopic boom The mounting of the device on removal of the device from a stay arm is described below To mount the device on a pantograph proceed as follows Loosen the knurled screw 2 without unscrewing it completely Guide the device onto the spigot of the pantograph 3 Screw the locking...

Страница 40: ... with a boom or telescopic boom you can just wrap the safety rope several times around the tube of the boom or telescopic boom and fasten it to the device as described above To remove the device proceed as follows Open the screw hook 4 Remove the screw hook 4 from the hanger clip 2 Remove the rope thimble 3 from the screw hook 4 Remove the safety rope 1 from the opening of the pantograph Loosen th...

Страница 41: ...sure that you do not completely unscrew the knurled screw 2 Push the umbrella rod 3 into the umbrella holder 1 Tighten the knurled screw 2 To remove the umbrella proceed as follows Hold the umbrella firmly with one hand Loosen the knurled screw 2 Make sure that you do not completely unscrew the knurled screw 2 Pull the umbrella out of the umbrella holder 1 Tighten the knurled screw 2 again ...

Страница 42: ...sition To switch off the device set the main switch 1 to the 0 position Trigging a test flash To trigger a test flash proceed as follows Make sure the LED display above the TEST button lights up green Press the TEST button The device releases a flash If you keep the TEST button pressed the device releases a flash in a flash sequence that corresponds with the set flash energy ...

Страница 43: ...light is proportional to the set flash energy To deactivate the model light in Prop mode proceed as follows Press the PROP button The LED display above the PROP button goes out Activating and deactivating automatic model light reduction Autored The device is equipped with an automatic model light reduction Autored After a preset time of 35 minutes the brightness is dimmed to half level 9 in Full m...

Страница 44: ... check the illuminant and the fuse Setting the flash energy Depending on the device the flash energy is set in stages using a rotary switch over an adjusting range of 9 f stops from 2 lowest flash energy to 10 highest flash energy and 8 f stops from 3 lowest flash energy to 10 highest flash energy To set the flash energy proceed as follows To increase the flash energy in increments of 0 1 f stops ...

Страница 45: ...ve the FC button lights up green To deactivate the Flash Check function proceed as follows Press the FC button again The LED display above the FC button goes out Activating and deactivating the Audio function With the Audio function flash readiness after charging or after a reduction of the flash energy is indicated by an acoustic tone To activate the Audio function proceed as follows Press the AU...

Страница 46: ...omponents Sync cord Built in photo cell Built in radio receiver Synchronizing the device using the cable To connect the device to the camera proceed as follows Insert the jack plug of the sync cord 1 into the sync socket of the device 2 Connect the other end of the sync cord to the camera Here follow the user manual of the camera ...

Страница 47: ...r the radio remote trigger Radio remote trigger The device has a built in radio receiver Strobe Wizard Plus and freemask system With the optionally available radio remote trigger the camera and flash can be synchronized via radio signal To set the radio channels proceed as follows Briefly press the RC button The LED display lights up green The radio receiver is activated To select the channel pres...

Страница 48: ...unctions with particularly short flash durations and fast recycling times This requires a comparably high current consumption To guarantee consistently optimum functioning the device must be switched to PM mode for operation at Power Max L In PM mode the model light is permanently switched to 100 W and the Flash Check function is activated To activate PM mode proceed as follows Connect the device ...

Страница 49: ...ch you can confirm the value If a value has been confirmed the display jumps from left to right to the next value After the last position is reached the Wi Fi switches automatically to the next level To open the Wi Fi menu proceed as follows Press the rotary switch and hold it for 3 seconds The Wi Fi menu appears On Level 1 the text Wi Fi runs across the display three times ...

Страница 50: ...rently cannot be changed 2 A J Designation of the team The teams are designated with the letters A J and identified through the name of the access point Through the team you can also set the WLAN channel of the access point Teams A D G J correspond with Channel 1 Teams B E H correspond with Channel 6 Teams C F I correspond with Channel 11 3 1 3 Wi Fi mode Additional information can be found in the...

Страница 51: ...e you define one device as the access point and the remaining devices as clients The numbers are assigned automatically 1 Dynamic mode In this mode all devices configure themselves and form a network 0 Update mode In Wi Fi modes 0 and 1 an access point is formed automatically In Wi Fi modes 2 and 3 the device that constitutes the access point must always be switched on In Wi Fi mode 3 the devices ...

Страница 52: ... 3 No Explanation 1 Here you can choose between Access Point AC and Client C 2 If Client C is selected you can set the number of clients 2 12 On Level 5 the text Con flashes With this option the connection status display flashing bar at the top and bottom of the first segment is activated ON or deactivated OFF ...

Страница 53: ...a connection is established to at least one app the top status display is constantly on otherwise it flashes If a connection is established to at least one client the bottom display is constantly on otherwise it flashes Top display on Bottom display off Wi Fi OFF the device is a client If a connection is established to the access point the top display is constantly on otherwise it flashes Top disp...

Страница 54: ...follows Switch off the device Wait a few seconds Switch on the device again If the error is still indicated proceed as follows Using the following list check to see which error is present In case of serious errors switch off the device immediately and contact our Customer Service see page 73 specifying the error number ...

Страница 55: ...s are not covered Make sure the fan is not defective Charging error The maximum recycling time has been exceeded e g because the flash tube has an afterglow Switch off the device immediately Send the device to Customer Service specifying the error number Discharging error The maximum period for discharging has been exceeded Switch off the device immediately Send the device to Customer Service spec...

Страница 56: ...s itself automatically and work with the device can continue If this error occurs frequently proceed as follows Make sure the trigger wire is seated properly Replace the flash tube or send the device to Customer Service ZD error Switch off the device immediately Send the device to Customer Service specifying the error number ...

Страница 57: ...d storing the device To transport and store the device proceed as follows Remove the light shaping tool see page 31 Position the transport cap in place see page 25 Do not store the device in locations exposed to heat moisture frost or cold Cover the device ...

Страница 58: ...tion and maintenance of electrical systems and equipment at regular intervals The operating safety of devices and accessories must be checked regularly An annual inspection of the devices should be carried out for the safety of the users and to retain the value of the system The regulations specified above BetrSichV and DGUV Regulation 3 formerly BGV A3 apply to Germany please observe the correspo...

Страница 59: ... minutes before mounting or removing components To replace the protection glass proceed as follows Switch off the device at the main switch Remove the mains cable see page 33 Remove the light shaping tool see page 31 Remove the defective protection glass see page 30 Mount the new protection glass see page 30 Mount the light shaping tool see page 31 Connect the mains cable see page 33 Switch on the...

Страница 60: ...it for 15 minutes to allow the capacitor voltage in the device to drop If the flash tube is broken do not touch the electrodes under any circumstance Always use pliers with protective insulation to remove the flash tube To replace the flash tube proceed as follows Switch off the device at the main switch Remove the mains cable see page 33 Wait for 15 minutes Remove the light shaping tool see page ...

Страница 61: ... the base and carefully push the flash tube into the device up to the limit stop Pull out the flash tube by approx 0 5 mm again so that the glass body can expand when heating up Wrap the trigger wire 2 around the connection pin 1 on the device and bend it towards the glass body of the flash tube If the remaining trigger wire 2 is too long shorten it with pliers Make sure the trigger wire 2 is corr...

Страница 62: ...he trigger wire is not bent towards the glass body of the flash tube the trigger voltage flows off through the protective conductor of the device and the device does not release a flash Mount the protection glass see page 30 Mount the light shaping tool see page 31 Connect the mains cable see page 33 Switch on the device at the main switch ...

Страница 63: ... mounting or removing components To replace a defective model lamp proceed as follows Switch off the device at the main switch Remove the mains cable see page 33 Remove the light shaping tool see page 31 Remove the protection glass see page 30 Replace the model light see page 28 Mount the protection glass see page 30 Mount the light shaping tool see page 31 Connect the mains cable see page 33 Swit...

Страница 64: ...tive fuse of the model lamp To replace the fuse of the model light proceed as follows Switch off the device at the main switch Remove the mains cable see page 33 Open the fuse holder 2 with a small screwdriver 1 or similar tool and pull it out ...

Страница 65: ... blown fuse 2 and the spare fuse 3 Remove the blown fuse 2 Remove the spare fuse 3 and insert it into the lower holder Carefully push the fuse holder 1 into the housing again until it engages in a flush manner Remember to insert a new spare fuse as soon as possible ...

Страница 66: ...Performing firmware updates 66 Performing firmware updates The firmware version of the device can be updated over the USB port For more information contact Customer Service ...

Страница 67: ...ocal options for collecting paper cardboard and lightweight packaging Dispose of the device and accessories separately from domestic waste Information regarding collection points that accept old devices free of charge can be obtained from your municipal authority Outside of Germany Dispose of the device and packaging according to the regulations at the place of use ...

Страница 68: ...Co KG hereby declares that device type Expert D 250 Speed Expert D 500 and Expert D 1000 corresponds with Directive 2014 53 EU The complete text of the EU Declaration of Conformity is available under the following URL https support hensel eu index php eu konformitaetserklaerungen ...

Страница 69: ...0 and D 1000 9454638 Transparent single coating for Expert D 500 and D 1000 9454637 Frosted uncoated for Expert D 500 and D 1000 9454639 Flash tubes Designation Article number Plug in style single coating 9450420 Illuminant for model light Designation Article number 300 W 230 V 128 300 W 115 V 1280 Fuses Designation Article number Safety fuse F 4 A H 9412400 ...

Страница 70: ...mitter 3950 Freemask transmitter 3955 Light shaping tool Light shaping tools and softboxes with EH connection diameter 10 cm for the Expert D device series Additional accessories Designation Article number Safety rope 7690 Information on additional accessories can be found on our website ...

Страница 71: ...visions In Germany The warranty provisions can be found in our general terms and conditions for business on our website www hensel de Outside of Germany The warranty provisions of the dealer from which you have purchased the device apply ...

Страница 72: ...erty damage or personal injury arising from improper use of the device that is inconsistent with the information provided in the user manual We are also not liable for consequential damages such as production or income losses etc that may be caused by a defect in or malfunction of our device ...

Страница 73: ...s follows Send the device in its original packaging with a precise description of the defect to the following address for repair HENSEL VISIT GmbH Co KG Customer Service Department Robert Bunsen Str 3 D 97076 Würzburg Germany Phone 49 0 931 27881 0 Our Customer Service addresses within and outside of Germany can be found at www hensel de ...

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