10
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
1.ERROR followed by code number
Error Code 1001
- Unable to recognize
A.
Control valve has just been serviced
A.
Press NEXT and REGEN for 3 seconds or
start of regeneration
unplug power source jack from PC Board (black
wire) and plug back in to reset control valve
Error Code 1002
- Unexpected stall
B.
Foreign matter is lodged in control valve
B.
Check piston and spacer stack assembly
for foreign matter
Error Code 1003
- Motor ran to long,
C. High drive forces on piston
C. Loosen drive cap assembly 1/4 turn or replace
timed out trying to reach next cycle
piston and spacer stack assembly
position
Error Code 1004
- Motor ran to long,
D1. Control valve piston not in home position
D1. Press NEXT and REGEN for 3 seconds or unplug
timed out trying to reach home
power source jack (black wire) and plug back in
position
to reset control valve
D2. Motor not inserted fully to engage pinion,
D2. Check motor and wiring. Replace motor if
motor wires broken or disconnected,
necessary
motor failure
D3. Drive gear label dirty or damaged,
D3. Replace or clean drive gear
If other Error Codes display
missing or broken gear
contact the factory
D4. Drive bracket incorrectly aligned to
D4. Reset drive bracket
back plate
D5. PC board is damaged or defective
D5. Replace PC board
D6. PC board incorrectly aligned to
D6. Ensure PC board is correctly snapped on to
drive bracket
drive bracket
Error Code 4003
E.
Miscommunication through board or
E.
Unplug, re-plug in, if this does not resolve problem
Low voltage through board
replace PC board
2. Control valve stalled in regeneration
A.
Motor not operating
A.
Replace Motor
B.
No electric power at outlet
B.
Repair outlet our use working outlet
C. Defective transformer
C. Replace transformer
D. Defective PC board
D. Replace PC board
E.
Broken drive gear or drive cap assembly
E.
Replace drive gear or drive cap assembly
F.
Broken piston retainer
F.
Replace drive cap assembly
G. Broken main or regenerant piston
G. Replace main or regenerant piston
3. Control valve does not regenerate
A.
Transformer unplugged
A.
Connect transformer
automaticallly when REGEN button
B.
No electric power at outlet
B.
Repair outlet or use working outlet
is depressed and held
C. Broken drive gear or drive cap assembly
C. Replace drive gear or drive cap assembly
D. Defective PC board
D. Replace PC board
4. Control valve does not regenerate
A.
By-pass valve in bypass position
A.
Put control valve in service position
automatically but does when
B.
Meter connection disconnected
B.
Connect meter to PC board
REGEN button is depressed
C. Restricted/stalled meter turbine
C. Remove meter and check for rotation
or foreign matter
D. Defective meter
D. Replace meter
E.
Defective PC board
E.
Replace PC board
F.
Set-up error
F.
Check control valve set-up procedure
5. Time of day flashes on and off
A.
Power has been out more than two hours,
A.
Reset the time of day
the transformer was unplugged and then
plugged back into the wall outlet, the
transformer plug was unplugged and then
plugged back into the board or the NEXT
and REGEN buttons were pressed to
reset the valve
6. Softener delivers hard water.
A.
Bypass valve is open or faulty.
A.
Close bypass valve or replace.
B.
No salt or low salt level in brine tank.
B.
Add salt to brine tank and maintain salt level
above water level.
C. Softener fails to draw brine.
C. See problem #11.
D. Excessive water usage.
D. Check gallon capacity settings.
E.
Insufficient brine level in brine tank.
E.
Check brine refill setting and refill flow restrictor for
blockage.
F.
Resin level inadequate.
F.
See problem #8.
G. Meter faulty.
G. Test meter and clean or replace meter.
H. Raw water hardness fluctuation.
H. Test raw water hardness and adjust settings to
highest known hardness.
7. Unit uses too much salt.
A.
Improper brine refill setting.
A.
Check brine refill setting for proper salt dosage
B.
Improper settings.
B.
Check water hardness and reevaluate capacity setting
specification
C. Excessive water in brine tank.
C. See problem #10.
D. Leaking faucets, toilets, etc...
D. Repair or replace those items.
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