Heliocentris Energy Manager 2.0, Инструкция по эксплуатации

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Troubleshooting
7 Troubleshooting
7.1 FAQ
Frequently asked questions and possible solutions are listed in this
chapter. The listed actions can be performed one after the other or
individually.
In the event of connection problems, confirm that ports 80 (HTTP) and
10021 have been authorized by the service provider.
1.
What to do if the connection to the Remote Access Server does not
work?
 Check the IP address for the Remote Management Server. Reenter
the IP-address, if necessary.

Check the internet connection with another address.

Check the browser and update Mozilla Firefox if necessary.
 Check the network and proxy settings Disable proxy settings or
add the IP address to the settings. If necessary. ask your IT
department for help.

Check firewall settings. Disable firewall settings or add the IP
address to the settings.If necessary,ask your IT department for
help.
 Check port settings. Port 10021 must be enabled to send out.
2. What to do if the connection between the Laptop and Energy
Manager does not work?
 Check the LAN cable - if a switch is connected, use a straight
through cable.

Check the IP, Netmask and Gateway addresses.

Check the firewall – the EM must allow connectivity.

Port 22 (only for WinSCP and Putty), 8000 and 8001 must be
enabled to communicate.
 Proxy servers must be disabled or the IP of the EM must be
added.

Check Java Runtime Environment (JRE). Version 1.6 must be
installed (http://www.java.com).
3. What to do if no messages are displayed while reading or copying
data to/from the USB flash drive.

Wait about 15 to 20 seconds, remove the stick and try once
again.

Use another USB flash drive.
Connection EM/RMS
GPRS/GSM/SMS
access problems
LAN connection
laptop/ EM
No message indicating
transfer to or from the USB
flash drive
Energy Manager 2.0 - Instruction Manual 77