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3.
Scope of the warranty
The DKB manufacturer warranty is valid from the date of purchase for the private original purchaser. Warranty claims may only be made upon
presentation of the original sales receipt.
The warranty services shall be provided at DKB’s discretion by means of maintenance, the replacement of defective parts, the replacement of
the product or, if the operation of the appliance is not impaired, through a price reduction. There shall be no entitlement to rescind from the
sales agreement due to warranty claims. There shall be no entitlement to a replacement product during repairs.
The provision of warranty services shall neither extend nor re-start the warranty period. Replaced parts shall become the property of DKB. If
the product is replaced, the warranty period shall re-start.
The warranty periods are:
• 3 years on all stainless steel parts against corrosion or burning through
• 2 years on all other manufacturing/material defects
4. Exclusions
No defect, meaning no material or manufacturing defect as defined by these conditions, shall be deemed to exist and no warranty claims
shall be validated under the following circumstances:
• Normal wear and tear arising from the intended use.
• Defects and/or damage caused by the incorrect, improper or unintended use or improper installation, assembly and repair attempts by
non-authorised persons.
• Defects and/or damage caused by non-compliance with the user manual or the operating/maintenance instructions (e.g. damage
caused by the improper assembly or cleaning of the coated surfaces or cooking grid etc.).
• Unevenness, colour variations in the surface and minor imperfections (e.g. production-related support points on the lower edge of the
lid or suspension points).
• Discolouration and damage to the product (e.g. finish colour) as a result of the weather (incl. hail), the improper (non-weather-
protected) storage of the product or the improper use of chemicals.
• The formation of corrosion and rust as a result of the weather or the improper use of chemicals.
• Defects that do not notably impair the intended use or the benefits of the product.
• In general for wear-and-tear parts such as the cooking grid, burners, thermometer, ignition, electrodes, ignition cable, gas tube, gas
pressure regulator, battery or charcoal grid.
• Defects and/or damage resulting from modifications, using the product for purposes other than those intended or wilful damage.
• Defects and/or damage resulting from improper maintenance or repairs.
• Defects and/or damage resulting from the non-conductance of routine maintenance.
• Defects and/or damage that occurred in the original transit.
• Defects and/or damage resulting from force majeure.
• Defects and/or damage resulting from wear and tear during professional use (in hotels or restaurants, at events etc.).
DKB excludes all customer claims not expressly listed in these warranty conditions provided it is not subject to a mandatory legal obligation
or liability. This shall also, and in particular, apply to claims for compensation due to non-fulfilment, the reimbursement of consequential
damages arising from the defect, lost profit and transport damage not reported to the dealer within 30 days of the product being received.
HEAT operates a policy of continuous product development and improvement. As such we reserve the right to alter the products without
prior notice.
The registered trademark HEAT is represented by the following company:
DKB Household Switzerland AG
Eggbühlstrasse 28
Postfach
8052 Zürich – Switzerland
www.dkbrands.com
* The serial number and product number can be found on your barbecue’s data sticker (see the product user manual).
