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Save These Instructions
3-90-775R36_09/15
10
Troubleshooting
With proper installation, operation, and maintenance, your appliance will provide years of trouble-
free service. If you do experience a problem, this troubleshooting guide will assist a qualified service
person in proper diagnosis and repair. This guide is intended for qualified service technician use only.
Error Message
Possible Cause
Corrective Action
3-Blinks; Poor ESP
Signal
Broken, Wire or connection
Check connection / Replace Probe
Exhaust temperature has gone out of
range multiple times.
Clean exhaust - possible soot or creosote
accumulation near ESP.
4-Blinks; Poor room
sensor signal
Broken Sensor, wire or connection
Check connections / Replace sensor
5-Blinks; Failed ignition
No fuel in hopper
Add fuel
Door, hopper lid, or ash pan open
Close all doors and check seals
Poor draft / weak combustion blower
Perform draft test, clean exhaust, replace blower
if necessary.
Fuel feed restriction
Check operation in "Test" mode. Clear obstruction
Blocked airflow / Ignition failure
Open burn pot cleanout to access igniter - clean
Check igniter, replace if necessary
6-Blinks; Poor
combustion
No fuel in hopper
Add fuel
Door, hopper lid, or ash pan open
Close all doors and check seals
Poor draft / weak combustion blower
Perform draft test, clean exhaust, replace blower
if necessary
Fuel feed restriction
Check operation in "Test" mode, Clear obstruction
Symptom
Possible Cause
Corrective Action
Low volume or no fuel
feed
No fuel in hopper
Add fuel
Door, hopper lid, or ash pan open
Close all doors and check seals
Poor draft / weak combustion blower
Perform draft test, clean exhaust, replace blower
if necessary
Fuel feed restriction
Check operation in "Test" mode, Clear obstruction
Failed feed motor
Replace motor if necessary
No Distribution Blower
Fire isn't hot enough for blower operation
Increase temperature setting
Disabled / Constant Burn
When operating in Disabled / Constant Burn Mod,
the blower will not run below a #3 setting on the
temperature dial. Increase temperature setting
Failed motor or connection- "Test" mode
Check connections / Replace blower
Low heat output, or
room temperature
doesn't match
thermometer or other
readings
Feed Limit too low
Set Feed Limit at #4 or higher
Room sensor location different than
thermometer location
Room sensor reports the room air temperature to
the circuit board. Move sensor location or adjust
set pint accordingly.
Excessive ash buildup on heat exchanger
or in the exhaust
Clean exhaust, firebox and heat exchanger
thoroughly
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