24
Symptom
Possible Cause
Recommended Action
Insufficient water
— Supply pressure inadequate
— Check water pressure
— Showerhead dirty
— Clean the showerhead
according to the manufacturer's
instructions
— Cartridge check valves dirty
— Replace the cartridge
Crossflow: hot water forced into
cold water supply or vice versa
when mixture is closed
— Cartridge check valves dirty or
worn
— Replace the cartridge
Output temperature does not cor-
respond with temperature marked
on escutcheon or handle
— Rotational limit stop not set
correctly
— Set the rotational limit stop
(pg. 19)
— Hot and cold supplies are
reversed
— Reverse the cartridge
(pg. 16)
Output temperature goes from hot
to cold as handle is turned (should
go from cold to hot)
— Hot and cold supplies are
reversed
— Reverse the cartridge
(pg. 16)
Handle hard to turn or makes
noise when being turned
— Cartridge dirty or worn
— Replace the cartridge
Shower or spout drips for a short
period of time after the valve is
closed
— Normal clearing of the tub
spout and/or showerhead
— This is a normal condition that
does not indicate a problem
with the valve.
Shower or spout drips constantly
after the valve is closed
— Cartridge dirty or worn
— Replace the cartridge
Troubleshooting
• Should the volume of water decrease over time,
first inspect and clean the showerhead(s). If the
problem persists, inspect the cartridge.
• At least once per year, inspect the cartridge,
including the check valves on the rear of the
cartridge. Replace the cartridge if dirty or worn,
or if leaking when in the off position.
Use caution with skin contact to hot water
to reduce the risk of scald injury. Before
servicing the valve, turn the water off
using the stops on the iBox Universal Plus
or at the main shutoff.
Maintenance
When reassembling after
maintenance, set the rotational
limit stop before reinstalling
the handle
(see page 19).
If the shower will not be used for an
extended period of time, turn off the
water to the shower valve by using the
service stops in the iBox Universal Plus
rough, or at the main shut off.
• If you have questions, please contact Hansgrohe
Customer Service at 800 334 0455.
