Warranty Information
Haivision Network Video One (1) Year Limited Warranty
Stingray
2 User’s Guide, v6.0, Issue 01
35
STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRAN-
TIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS. IF HAIVISION CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL
SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS
EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY
HAIVISION IN ITS SOLE DISCRETION. No Haivision reseller, agent, or employee is authorized to
make any modification, extension, or addition to this warranty. If any term is held to be illegal or unen-
forceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW,
HAIVISION IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR
UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE;
LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF
PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED
SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACE-
MENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING,
OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH HAIVISION
PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED
ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR
PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND
GROSS NEGLIGENT ACTS AND/OR OMISSIONS.
OBTAINING WARRANTY SERVICE
Before requesting warranty service, please refer to the documentation accompanying this hardware
product and the Haivision Support Portal
http://support.haivision.com
. If the product is still not func-
tioning properly after making use of these resources, please contact Haivision or Authorized Reseller
using the information provided in the documentation. When calling, Haivision or Authorized Reseller
will help determine whether your product requires service and, if it does, will inform you how Haivision
will provide it. You must assist in diagnosing issues with your product and follow Haivision’s warranty
processes.
Haivision may provide warranty service by providing a return material authorization (“RMA”) to allow
you to return the product in accordance with instructions provided by Haivision or Authorized Reseller.
You are fully responsible for delivering the product to Haivision as instructed, and Haivision is respon-
sible for returning the product if it is found to be defective. Your product or a replacement product will
be returned to you configured as your product was when originally purchased, subject to applicable
updates. Returned products which are found by Haivision to be not defective, out-of-warranty or
otherwise ineligible for warranty service will be shipped back to you at your expense. All replaced
products and parts, whether under warranty or not, become the property of Haivision. Haivision may
require a completed pre-authorized form as security for the retail price of the replacement product. If you
fail to return the replaced product as instructed, Haivision will invoice for the pre-authorized amount.
