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Maintenance and Troubleshooting
Software Loading Failure
If software loading fails, the system runs steadily using the original system file. In this case, check
whether the physical ports are properly connected.
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If not, reconnect them correctly and restart the loading procedure.
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If so, view the loading procedure information displayed on the HyperTerminal to check for input
errors. If there is any input error, restart the loading procedure with correct input.
Common input errors include:
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Fail to set the baud rate of the HyperTerminal to 9,600 bps when loading the software at a baud
rate other than 9,600 bps through XMODEM.
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Enter an incorrect IP address, software name, or path of the TFTP server when using TFTP.
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Enter an incorrect IP address, software name, username, or password when using FTP.
If software loading fails when there are neither physical connection problems nor input errors, please
contact your agent for help.
Password Loss
User Password Loss
If you have forgotten the user password, you can enter the Boot Menu:
BOOT MENU
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify BootRom password
6. Enter BootRom upgrade menu
7. Skip current configuration file
8. Set BootRom password recovery
9. Set switch startup mode
0. Reboot
Enter your choice(0-9):
Enter
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, and then restart the switch. After the switch is restarted, the user password is removed.
Boot ROM Password Loss
Please contact your sales agent.
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