Grant Spira 5-18, Инструкция для пользователя, по установке и обслуживанию

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104
16 Guarantee
You are now the proud owner of a wood
pellet boiler from Grant Engineering (UK)
Limited, which has been designed to give
years of reliable, trouble free, operation.
Grant Engineering (UK) Limited
guarantees the manufacture of the boiler
including all electrical and mechanical
components for a period of twelve
months from the date of installation
4,
provided that the boiler has been installed
in full accordance with the installation and
servicing instructions issued.
This will be extended to a total period of
two years if the boiler is registered with
Grant Engineering (UK) Limited within
thirty days of installation
4 and it is
serviced at regular intervals3. See main
Terms and Conditions below.
Registering the product with Grant
Engineering (UK) Limited
Please register your wood pellet boiler
with Grant Engineering UK Limited within
thirty days of installation
4. To do so
visit www.grantuk.com and follow the links
to the ‘Homeowners Zone’, where you can
register your boiler for a further twelve
months guarantee (giving two years
from the date of installation). This does not
affect your statutory rights1.
If a fault or defect occurs within the
manufacturer’s guarantee period
If your boiler should fail within the
guarantee period, you must contact Grant
Engineering (UK) Limited who will arrange
for the repair under the terms of the
guarantee, providing that the boiler has
been correctly installed, commissioned
and regularly serviced by a competent
person and the fault is not due to
tampering, running out of fuel, the use of
unapproved wood pellets, contamination,
debris, system water contamination,
misuse, trapped air or the failure of any
external components not supplied by
Grant Engineering (UK) Limited, e.g.
motorised valve, etc.
This two year guarantee only applies
if the boiler is registered with Grant
Engineering (UK) Limited within thirty
days of installation4 and is regularly
serviced3.
In the first instance
Contact your installer or commissioning
engineer to ensure that the fault does not
lie with the system components or any
incorrect setting of the system controls
that falls outside of the manufacturer’s
guarantee otherwise a service charge
could result. Grant Engineering (UK)
Limited will not be liable for any charges
arising from this process.
If a fault covered by the
manufacturer’s guarantee is found
Ask your installer to contact Grant
Engineering (UK) Limited Service
Department on +44 (0)1380 736920
who will arrange for a competent service
engineer to rectify the fault.
Remember - before you contact Grant
Engineering (UK) Limited:
•
Ensure the boiler has been installed,
commissioned and serviced by a
competent person in accordance
with the installation and servicing
instructions.
•
Ensure there is an adequate quantity
of the approved type of pellets in the
hopper (and bulk store if fitted) to
supply the burner.
•
Ensure the problem is not being
caused by the heating system or its
controls. Consult the installation and
servicing instructions supplied with
the boiler for guidance.
•
Ensure the problem is not being
caused by poor quality or incorrect
pellets.
Free of charge repairs
During the two year guarantee period
no charge for parts or labour will be
made provided that the boiler has been
installed and commissioned correctly
in accordance with the manufacturer’s
installation and servicing instructions, it
was registered with Grant Engineering
(UK) Limited within thirty days of
installation4 and details of regular
servicing is available3.
The following documents must be made
available to Grant Engineering (UK)
Limited on request:
•
Proof of purchase
•
Commissioning Report Form
•
Service documents
Chargeable repairs
A charge may be made (if necessary
following testing of parts) if the cause
of the breakdown is due to any fault(s)
caused by the plumbing or heating
system, e.g. contamination of parts due
to system contamination, sludge, scale,
debris or trapped air. See ‘Extent of
manufacturer’s guarantee’ below.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not
cover the following:
• If the boiler has been installed over
two years .
•
If the boiler has not been installed,
commissioned, or serviced by a
competent person in accordance
with the installation and servicing
instructions.
•
The serial number has been removed
or made illegible.
•
Fault(s) due to accidental damage,
tampering, unauthorised adjustment,
neglect, misuse or operating the
boiler contrary to the manufacturer’s
installation and servicing instructions.
•
Damage due to external causes such
as bad weather conditions (flood,
storms, lightning, frost, snow, ice),
fire, explosion, accident or theft.
•
Fault(s) due to incorrectly sized
expansion vessel(s), incorrect vessel
charge pressure or inadequate
expansion on the system.
•
Fault(s) caused by external electrics
and external components not
supplied by Grant Engineering (UK)
Limited.
•
Problems caused by lack of pellets,
the use of unapproved pellets or
faults with the pellet storage and
supply system (if not supplied by
Grant Engineering (UK) Limited).
•
Removing any pellet store or hopper
contamination or blockages in the
pellet augers, pellet hopper or bulk
pellet store.
•
Removal of dust from the pellet
augers, pellet hopper or bulk pellet
store.
•
Problems due to the flue system
being incorrectly fitted or not installed
to meet installation requirements.
•
Boiler servicing, de-scaling or
flushing.
•
Cleaning out condensate traps/
discharge pipework or thawing frozen
condensate pipework.
•
Checking or replenishing system
pressure.
• Electrical cables and plugs, heating
system controls not supplied by
Grant Engineering (UK) Limited.
•
Heating system components, such
as radiators, pipes, fittings, pumps
and valves not supplied by Grant
Engineering (UK) Limited.
•
Instances where the wood pellet
boiler has been un-installed and
re-installed in another location.
•
Use of spare parts not authorised by
Grant Engineering (UK) Limited.
• Consumable items including, but not
limited to, gaskets, seals, etc.