For Nest Hello, you may need to upgrade the transformer that the chime’s wires are connected
to.
to have them check the voltage and install a new transformer.
Restarting your router will reset your internet connection. You should also restart any Wi-Fi
range extenders or repeaters that you have.
Here's how to restart your router:
1.
Unplug your modem and router power cords. You may have a combination modem/router, or
they may be separate devices. All the lights on your modem and router should be off.
2.
Wait for 30 seconds, then plug your modem and router back in.
3.
Your modem and router will restart. Wait a couple of minutes or until you see steady
power and connection lights. You may also see a quickly flashing data light.
Note:
Every router is different. You may need to consult your router’s user manual for
specific instructions on how to restart your router.
4.
Open the offline camera’s video stream and wait a few minutes. If you see the live video stream
appear, the camera has reconnected.
5. Try disabling any network extenders>
Your camera may be trying to connect to an incompatible network extender, which can cause
disconnection issues.
1.
Unplug or disable any network extenders.
2.
Open the offline camera’s video stream and wait a few minutes. If you see the live video stream
appear, the camera has reconnected.
6. Check your Wi-Fi network or router settings>
Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show
as
Offline
in the Nest app.
Beamforming
