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2.

 

You can also try changing your camera’s schedule to reduce the number that are online 

at the same time. Go to your camera Settings 

 

> select Schedule 

 > select each day to adjust 

the time it’s on and off. 

 

3.

 

As a more permanent fix, consider upgrading your internet bandwidth. Contact your 
internet service provider to upgrade your connection. 

Note: 

Audio and video streaming, online gaming, and having multiple cameras on the same Wi-

Fi network can take up a lot of bandwidth. 

Learn about internet bandwidth and speed requirements for Nest cameras 

>

 

2. Move your camera>

  

If your offline camera isn’t permanently mounted, moving it a little bit can make a big 
difference. Your camera may be slightly out of range of your Wi-Fi and can become 
disconnected due to wireless interference from large furniture and appliances, walls and floors, 
and other electronics. 

Содержание Nest NC2100GB

Страница 1: ...tes you ll get an alert and an email including a snapshot of the last thing your camera saw Important Before you begin troubleshooting you should have physical access to your camera You won t be able...

Страница 2: ...t doesn t reconnect repeat the above steps to turn your other cameras off or disconnect other devices like laptops tablets and streaming devices from Wi Fi 5 If the offline camera reconnects after you...

Страница 3: ...our connection Note Audio and video streaming online gaming and having multiple cameras on the same Wi Fi network can take up a lot of bandwidth Learn about internet bandwidth and speed requirements f...

Страница 4: ...eaters that you have Here s how to restart your router 1 Unplug your modem and router power cords You may have a combination modem router or they may be separate devices All the lights on your modem a...

Страница 5: ...d Outdoor or yellow blinking light ring Nest Cam IQ Indoor and Outdoor and Nest Hello your camera may have trouble connecting or there s insufficient power Try plugging your camera into another outlet...

Страница 6: ...ginal location wait a few minutes and check your camera s live stream in the app Try moving your camera closer to your Wi Fi router then check if your camera s connection becomes more reliable For mou...

Страница 7: ...until you see steady power and connection lights You may also see a quickly flashing data light Note Every router is different You may need to consult your router s user manual for specific instructi...

Страница 8: ...our home Wi Fi network check that your router or modem is not on the incompatible list Note Even if your router is on the incompatible list some incompatibility problems can be resolved by changing yo...

Страница 9: ...ur camera to a lower setting You can also adjust this setting on your other cameras to find the right balance and keep all of them online o You can also try changing your camera s schedule to reduce t...

Страница 10: ...ortant If you have a Nest Aware subscription make sure to save any clips before performing a factory reset Your camera disconnects at around the same time and then reconnects Your router may temporari...

Страница 11: ...enabled it could be limiting the amount of bandwidth available for your Nest camera and cause your camera to disconnect Try moving your Nest camera to a higher spot on your router s device priority li...

Страница 12: ...ur router back to where it was you may need to extend your Wi Fi network s range If this resolves the issue but you want to move your camera or Wi Fi router back to where it was you may need to extend...

Страница 13: ...r or phone make sure that cellular data is switched off 6 Check your Wi Fi network or router settings If your camera is the only product that s not connecting to Wi Fi check that your Wi Fi settings h...

Страница 14: ...routers that are incompatible with Nest products 8 Try turning off other devices connected to Wi Fi Your internet service provider may limit the amount of bandwidth after it reaches a certain threshol...

Страница 15: ...can also adjust this setting on your other cameras to find the right balance and keep all of them online 2 You can also try changing your camera s schedule to reduce the number that are online at the...

Страница 16: ...sible and see if it comes back online 2 Check if your camera feels really warm or cold If it s really hot or cold below or above your camera s operating temperatures your camera may turn off Wi Fi to...

Страница 17: ...ee a yellow status light Nest Cam Indoor and Outdoor or yellow blinking light ring Nest Cam IQ Indoor and Outdoor and Nest Hello your camera may have trouble connecting or there s insufficient power T...

Страница 18: ...controls can block communication with Nest servers Refer to your Wi Fi router s manual to see if this feature is enabled on your network and how you can exempt your Nest camera from these restrictions...

Страница 19: ...ect to Wi Fi include laptops tablets wireless printers streaming or casting devices and audio systems 2 Open the offline camera s video stream in the app and wait a few minutes If you see the live vid...

Страница 20: ...our internet bandwidth Contact your internet service provider to upgrade your connection Learn about internet bandwidth and speed requirements for Nest cameras 9 Factory reset your camera If your came...

Страница 21: ...upgrade the transformer that the chime s wires are connected to Contact a Nest Pro to have them check the voltage and install a new transformer You see a solid red light on the camera If you don t see...

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