Try moving it a foot or two away from its original location, wait a few minutes, and check your
camera’s live stream in the app.
Try moving your camera closer to your Wi-Fi router, then check if your camera’s connection
becomes more reliable.
For mounted cameras, try moving your Wi-Fi router closer to your camera instead.
If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was,
you may need to extend your Wi-Fi network’s range.
Learn about wireless interference and how to troubleshoot it
Restarting your router will reset your internet connection. You should also restart any Wi-Fi
range extenders or repeaters that you have.
Here's how to restart your router:
1.
Unplug your modem and router power cords. You may have a combination modem/router, or
they may be separate devices. All the lights on your modem and router should be off.
2.
Wait for 30 seconds, then plug your modem and router back in.
3.
Your modem and router will restart. Wait a couple of minutes or until you see steady
power and connection lights. You may also see a quickly flashing data light.
Note:
Every router is different. You may need to consult your router’s user manual for
specific instructions on how to restart your router.
4.
Open the offline camera’s video stream and wait a few minutes. If you see the live video stream
appear, the camera has reconnected.
4. Try disabling any network extenders>
Your camera may be trying to connect to an incompatible network extender, which can cause
disconnection issues.
