8. Try turning off other devices connected to Wi-Fi>
Your internet service provider may limit the amount of bandwidth after it reaches a certain
threshold (check with your service provider on these limits). So if you have many devices using
bandwidth, your camera may have connection issues because of network traffic.
1.
Choose one internet connected device in your home and switch off its Wi-Fi, unplug its ethernet
cable, or turn it off so that it’s not using any internet bandwidth. Some devices that connect to
Wi-Fi include laptops, tablets, wireless printers, streaming or casting devices, and audio systems.
2.
Open the offline camera’s video stream in the app and wait a few minutes. If you see the live
video stream appear, the camera has reconnected. If it doesn’t reconnect, repeat the above
steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and
streaming devices from Wi-Fi.
3.
If the offline camera reconnects after you’ve disconnected other cameras or devices:
1.
Go to your camera Settings
> select Quality
and bandwidth
to adjust your camera to a lower setting. You
can also adjust this setting on your other cameras to find the right balance and keep all
of them online.
