Restarting your router will reset your internet connection. You should also restart any Wi-Fi
range extenders or repeaters that you have.
1.
Unplug your modem and router power cords. You may have a combined modem and router, or
they may be separate devices. All the lights on your modem and router should be off.
2.
Wait for 30 seconds, then plug your modem and router back in.
3.
Your modem and router will restart. Wait a couple of minutes or until you see steady
power and connection lights. You may also see a quickly flashing data light.
Note:
Each router is different. You may need to consult your router’s user manual for
specific instructions on how to restart your router.
Once your router restarts, test the Wi-Fi connection with a computer or phone (make sure
that cellular data is switched off).
6. Check your Wi-Fi network or router settings>
If your camera is the only product that’s not connecting to Wi-Fi, check that your Wi-Fi settings
haven’t been switched to a hidden network, see
Learn about connecting your camera to a hidden
Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show
as
Offline
in the Nest app.
Beamforming
If your router has a beamforming feature, try disabling it to see if your Nest camera has better
connectivity. Refer to your Wi-Fi router’s manual to see if it has a beamforming feature and how
to turn it off.
Parental Controls or firewall security
High firewall security or parental controls can block communication with Nest servers. Refer to
your Wi-Fi router’s manual to see if this feature is enabled on your network and how you can
exempt your Nest camera from these restrictions.
Device priority (Quality of Service)
